Great customer service! Desk staff to Housekeeping. Value for cost was better than expected, breakfast and meals in the restaurant are very good, having the Country Store on site is a big plus ... just a great stay! Love this area. Will definitely stay again.

The representative checking us in was very rude. She answered our questions abruptly and provided minimal information. In fact, all of the service people we encountered in the hotel and the adjoining general store were rude. We seemed to be bothering them if we asked about merchandise in locked counters. The gentleman in the grocery area abruptly pointed to a freezer compartment when we asked for ice cream. There was not any ice cream in the compartment. He made no attempt to assist us. The room was nice, but the bathroom amenities are extremely skimpy. The bottles of shampoo, lotion and conditioner are approximately 1 inch tall with minimal content… Not even enough for one person to use bathing. Despite a great location, I would avoid this hotel if you want kind, courteous service. And, unless you want to track down additional shampoo, etc., bring your own!

This was a very nice stay along my 25 day camping road trip. I only utilized 3 hotels during that time, mainly due to unavailability of a pre-booked campground inside the park. The room was very nice and clean; the restaurant was also very good. I thoroughly enjoyed the complimentary hot breakfast buffet. The value was very good too, especially for being at a US National Park location. I would highly recommend this Best Western property.

This is a brilliant place to stay, with all the facilities you need for a great holiday. The rooms are large, very comfortable and arranged in blocks of two-storey wooden buildings. Only a short walk away is the main building, with gift shops, a post office, a large lobby and a very popular restaurant. It is super convenient for visiting Bryce Canyon and Valley of Fire State Park. We loved staying here!

Do not stay here. The rooms are so terrible, crappy, old, haven't been renovated in 40 years, patched holes in the bathroom everywhere, cable didn't work properly, toilet ran for 2 whole minutes after each flush, carpet looked like it had never been cleaned, haven't seen a bathroom faucet like that in 20 years, paper thin bath towels, AC machine under the window falling apart, etc... Don't let the marketing fool you. STAY SOMEWHERE ELSE!