Ruby's was a rare find. Connecting rooms for two families. Great housekeeping. Wonderful general store. Free breakfast buffet was fair. Hot foods were cold when you got to your table. Dinner buffet overwhelming. Ordering off the menu didn't go so well. Rylee sweet server. Siri, too. Alex very attentive at breakfast. David, very polite. Would we go again? I hope so, but very doubtful. Bryce Canyon right around the corner -- fantastic place!

A slick operation from many years of experience and family focus. Came here 30+ years ago and didn't appear to have changed but obviously must have! From easy, clear check in process to room set up and available facilities, it's a great place to stay. Decor and setup all based on the Bryce Canyon location with extensive items of the establishment's history. The buildings are old but will maintained and the rooms, although dated, are also well looked after. We stayed in the ground floor of The Ponderosa building and the room was large with typical US style hotel setup, two queen beds, wardrobe large TV, microwave, big fridge, desk and armchair. The picture is completed with a sink area. Separate bathroom with bath/shower and sink. All could do with a refurb, but worked as expected. Negatives, big gap under door and noisy aircon/heater. Buffet breakfast was adequate but again, a slick operation with attentive servers and nicely laid out. Most importantly, everything was spotless.

It’s unexpected what it actually looks like till your there . We had a Really nice clean pet room . Nice place to take the dog out by the lake . The breakfast we thought was just kinda plain, but I think everyone gets a breakfast coupon So we get it Nice place

When we checked in the people at the front desk might as well been robots. We got to our room in the back in the Antelope Building, it looks like it’s never been updated since it was built but I can see past that but then after we were part way finished unloading our stuff the smell of the room was horrible -a mix of cat pee and mold. We had driven half the day after hiking the morning and thought we could air out the room and use essential oils to mask the smell. Nope. At that point we were too tired to pack up and drive back up to the front to ask for another room. We had already changed from the first room they wanted to give us when we checked it that was several down at the entrance and didn’t feel like we would have had any better luck in a different room. Breakfast buffet was good- the only redeeming thing for this horrible stay. Save your money. Even locals say don’t stay there. Not sure why this hotel has such a high ranking as we did read tons of them. Maybe they were lucky and there are better rooms in the main building?? We booked on Best Western website since we are members and have found you tend to get better rooms vs third party sites. We didn’t experience that but then again my guess is that all the rooms haven’t been updated and this is what we later learned when talking to locals. HORRIBLE!!! You can retain the good time charm with updates. The carpet is easy to replace!

While rated as best hotel in area - with lodge being closed in winter - it's hard to be enthusiastic. Our ground floor room was dark and decor dated. Room was clean and had micro and fridge. Hot tub was functioning but not especially hot and had minimal jets so not a great experience. Breakfast was standard and adequate. I would be loathe to stay there again though the local choices are few. Only option within several miles for dinner was Ruby's across the road and that was frankly disappointing though staff was very friendly and service good. Food was very mediocre.