The first room I was offered had construction activity in the room next door, and was given a disabled person room where the shower had no door or side to keep the water in, so if we took a shower in this room, the floor would become wet and slippery - not safe for disabled. I asked for another room and they were able to get me to a second room. I was satisfied with this part of my stay, that they actually took good action to remedy the situation of. Our room was on the first floor. The people upstairs were either stomping around like Clydesdale horses or their floors were made of cardboard. Every step they took sounded very loud and echoed through the room. It seems they don't have the basic sound absorbing floors at this location. Also, their toilet clogged very easy, despite all due care of using the toilet. I am a regular customer of BW and this location did not live up to what I expected of BW.

I have been to this BW Ruby's 3 times in the past and this time it was absolutely the worst. Number 1, they put us in the Aspen building which is the one right in front. It is where all the buses drop off and idle. Do you think I needed to hear idling late at night and early in the morning as they waited to load passengers? Next, these were supposed to be 2 queen beds. In fact, they were full size. False advertising indeed. The pillows were dreadful while I am at it. Third, the room had a horrible smell. I couldn't tell if it was the air conditioner or that the floor had been mopped with a funky smelling mop. Fourth, the toilet was so low (and I am under 5 ft tall) that it felt like it was a toilet from a preschool class. The toilet seat was too small for the bowl proper. Finally, the air conditioner didn't work properly. I can't for the life of me understand how they have earned the BW Plus name. Maybe 10 years ago but no longer. There is another BW Plus across the road, the BW Plus Bryce Canyon. It is newer and looks much better maintained.

Absolute worst experience here ... employees are very rude and not interested in helping .... There are NO carts to carry luggage from car to room .. insist on a room on the ground floor ... The rooms are old and musty .. linens and towles are dated and thin.. As I said, do NOT expect anyone at the desk.... or especially from the office behind the desk to want to assist you with any request out of the ordinary .... THERE ARE PLENTY OF NICE PLACES TO STAY IN THE AREA ... AVOID THIS ONE .. !

If you plan to visit Bryce Canyon National Park, this is the place to stay. Superb western decor, western themed concessions, spacious rooms, and clean well kept pools. The breakfast and restaurant are exceptional. The staff are very friendly and helpful. Our stay was truly a great experience. Highly recommended.

Convenient location to park entrance. Breakfast was good, buffet style with typical hotel/motel breakfast. Staff were very friendly and attentive. Room was clean, but needed some cosmetic fixes. Bed was fine except for the pillows. They were the size of my sofa throw pillows.