We stayed here on our way to Bryce Canyon. The room smelled and the a/c was dirty. I liked the hot buffet breakfast. The beds were hard though. I liked the decor of the room, but since I have joint problems wouldn't stay because if the hard bed.

This property completely exceeded our expectations for a Best Western. Sprawling property. We had a room right by the lake. It was beautiful on a crisp summer morning. Very close to Bryce Canyon National Park. The included breakfast was great as well!

The property itself has a charming appeal. Very close to the entrance to Bryce Park. There's a big gift shop with a big grocery section, a laundromat (clean), shops & gas station across the street, ample parking. Pool area was big and clean and had a hot tub. Be prepared to walk as most rooms are not in same bldg as pool. The whole staff vibe was unfriendly & unwelcoming. When we arrived (7/19, 7-3 shift), the young woman made eye contact with me (only 1 in line) but didn't say a word & proceeded to head to the back office. A few people went in and out of that back office but didn't acknowledge us (now with 2 other people). She did not return until after about 10 mins. Although the sign said they had vacancy, she did not allow us to check in earlier than the usual 4pm (this was about 2ish). She had a more pleasant demeanor to the 2 other white people behind us (asking the same question). The friendliest staff member we encountered were the elderly couple who was going to clean the room as we were leaving (they at least said good morning) and the bearded gentleman at the pool area who was pleasant and friendly. When we returned after 5pm to check in, the front desk was fully staffed. No one was smiling but at least we got our room. The restaurant attached to the hotel is so-so. The receptionists (esp the young girl, like the front desk girl) who seat you were unfriendly - like you were a bother to them when they have to end their chitchat to seat you. The food was so-so.

This wasn't my favorite hotel and it felt like if you wanted to be close to Bryce Canyon you either stayed at Ruby's or in the park. If you couldn't stay in the park, it was Ruby's. Beyond that, the room was clean and comfortable. The breakfast buffet was very crowded but that is more of an effect of the current draw to national parks. The food was good overall.

Kevin was an excellent trail guide. Very informed of area and trails. Horses were awesome and well-trained for terrain. Kevin also custom made the saddles and they were very comfortable. If you’re looking for a great trail ride, ask for Kevin-you won’t be disappointed.