Great hotel! With the exception of one snarky jerk on the front desk when we were checking in, the staff was some of the happiest friendlist and most helpful I've ever experienced. Beds were super comfy, hotel is beautiful with a great general store next door and the free breakfast had a great variety. Fantastic experience!

I have stayed at this hotel maybe 6 times, including this time. I’d like to add my impressions of the hotel by the entire facility and my entire experience from the two nights I was there, not just the room. My breakdown goes as follows: Check-in experience: 5. We arrived on a Sunday, so it was understandable that we couldn’t check in until all rooms were cleaned. They had a pretty full house on Saturday, so the guy behind the desk told us that although our room wasn’t ready we could preregister. He assured us that we wouldn’t have to wait in line again to collect our keys when we returned to pick them up at 4:00. I went back to the desk at 3:45 and stood over on the side where I was told earlier to wait.There was a long line at this point, but my keys were brought to me almost immediately. Thanks, front desk folks, for doing things this way. Main building: 5. Lobby: They had it beautifully decorated for the season. The lobby is cozy and inviting. Gift shop. 5. They had a lot of gifts and souvenirs, but even if you don’t feel like buying anything, it’s well worth exploring. I fell in love with a mug, which I bought. Grocery store: 5. It was stocked with food and other items. On-site restaurant: 5. We enjoyed their food and their servers were super nice and efficient. The buffet was a bit pricey at $26, but you can get plenty to eat at their soup snd salad bar for $14. They do have a regular menu, which we didn’t use because we had the soup snd salad bar. Breakfast was included with our stay, and it was a buffet style with plenty of choices. They also had a fast-food place next door, which we didn’t use this time. Guest room experience: 3. We stayed in the Lakeview building, which overlooked a lake full of ducks and had a beautiful sunset in the evening. I don’t know why, but the parking lot wss in horrible condition compared to the rest of the facility. Some of the guest room doors appeared to need repainting. Our room had comfortable beds with multiple pillows, a microwave over, and a refrigerator. There are old-school type pictures of Ruby’s Inn on the walls, which gave a western vibe to the room. The bathroom probably needs to be remodeled. There were loose tiles on the floor and one was cracked. The water pressure was fine, but I had trouble maintaining the same temperature throughout my shower. I have stayed in many hotels through the years, and this room was not awful as some have described. I actually liked it more than the hotel I stayed at before I arrived at Ruby’s Inn. My overall experience was a 5. Sent from Yahoo Mail

Good hotel in a great setting, good breakfast and dining, close to the Canyon. Allthough very busy still plenty of parking space. Important to note that allthough crowded, we did not hear anything in the room. I would say that this hotel is more than just an extra stop on the road. Gift shop is amazing and affordable, has a swimming pool and multiple (themed) shops around the area. Room was clean.

The hotel looks and is dated. The beds were some of the worst we have ever not slept in. They were so saggy that you felt like you were going to fall on the floor. I didn’t sleep well on any of the. 3 nights. We complained to the manager, hoping she would put us in a newer building where maybe the beds were newer. We looked at the beds in the lodge but they weren’t much better. We ended up in a different room in the same building we were already in and the beds were awful. I was a zombie the entire time.

This hotel is a Buc-ee's on steroids. There are so many buildings and so many tour groups and buses. Too many people. The line waiting for dinner went out the door and we drove 10 miles out to eat (waiting a half-hour there). The breakfast line at 6:30 am was also out the door, but it moved very fast. We were seated within five minutes, had our drinks on the table one minute later, and finished the buffet (only buffet...no menu items available) within 20 minutes. Plus: The hotel is well-managed with no shortage of employees to take care of their business. Minus: Our room was clean but dated with old mattresses, and in need of renovation. Plus: The shuttle into Bryce NP stops outside the hotel's front door. If you are not in the Aramark lodge in the park, then there's nowhere else to stay that offers the same level of convenience. And all the tour group operators know this :(