USPL Reviews Provided by
Best Western Plus Ruby's Inn
TripAdvisor Traveler Rating: 6628 reviews
Great deal for a couple nights!
User: apruitt19 from: Salt Lake City, Utah
Trip Type: Couples
Published Date: Jul, 10, 2020
Travel Date: May, 1, 2020
Rating: 4
We got a killer deal at Ruby’s just as Bryce Canyon was opening back up to visitors over Memorial Day weekend. It was excellent to be so close to the park and have the general store and restaurant so close since there is not much else nearby. We had a room with 2 double beds which were actually really comfy. The room was nice and clean but with the rooms being motel style, we heard a ton of outside noise which is to be expected but it just wasn’t something we really prepared for. The restaurant food for lunch was excellent, service not so much. I ordered a chicken and cheese quesadilla which is what was the only quesadilla listed on the menu. My husband got his food first and it was probably another 5-7 minutes before my food came out. It was just a cheese quesadilla and the waitress tried to argue with me that I only told her cheese. No apology or anything. Just not great customer service. For breakfast, we used the grab and go option because the line was outrageous for sit down. Overall I would definitely stay here again!

Poor Value but Great Location!
User: JayeCali from: San Clemente, California
Published Date: Jul, 10, 2020
Travel Date: Jul, 1, 2020
Rating: 2
Ruby's Inn is the closest hotel to Bryce Canyon National Park. It has everything from a RV park, campground, grocery store, gift shop and restaurant. The shuttle of the park picks up right in front of the hotel. There is also a gras station and decent ice cream shop across the street. Let's be honest, most people will be up early and outdoors all day. We hiked for hours both days and were barely in the room. I really liked that we had a first floor room at the back of the lodge where we had direct access to our car. Things I didn't like: 1) it was noisy in the rooms!!! We could hear people walking above us which wasn't that annoying but shows how old the place is. We had inconsiderate neighbors who let their kids run around and bang on walls. They let the door completely slam all day and night even at 11 PM. We even had to call the front desk, but what can you do when people only think about themselves and not other guests. 2) Dirty!!! The sheets had black stains and the carpet felt nasty. I always wore socks to walk on itOur room was never cleaned during our 2 night stay. We went for a hike from from 7 AM to 1 PM and when we returned our room hadn't been cleaned. 3) Lack of Social Distancing. i get it - it is Utah not CA, but I was shocked at being seated right next to another table in the restaurant. Some employees wore masks, some didn't. Many guests did not wear masks. They have a small fast food/pizza place that was full if people. The indoor pool was also packed and prob a cesspool of germs. Next time, I'd stay further away from Bryce Canyon NP in a quieter, less expensive and chaotic location.

Not Worth The Money
User: deem587 from:
Trip Type: Couples
Published Date: Jul, 7, 2020
Travel Date: Jul, 1, 2020
Rating: 3
Stayed 4 nights while visiting Bryce and surrounding state parks. We knew coming in that there would be no room service and food options throughout the area are limited due to COVID-19. Paid 149.00 for Sat night and 120.00 thereafter for an "upgraded" main lodge room. This upgrade included dog food on the floor, very dated decor, dripping faucet and a jetted tub that had a hole in it. Staff were not particularly friendly and while some wore masks, some didn't. Included hot breakfast at the restaurant consisted of eggs, toast (the tastiest item,) undercooked bacon and two little hashbrowns. This was the same for every day. Got the sack breakfast one morning which had an unrecognizable, tiny packaged pastry, an orange and cup of yogurt only. On the bright side there was a nice fireworks display on 4th of July evening at no charge and the room was large. Ours faced the indoor pool which was constantly packed with kids and never seemed to be cleaned other than the towels being picked up the next day. We were given one bar of soap for the tub and one for the bathroom sink and 4 towels. When we asked for our trash to be taken away and given a another bar of soap we never received a knock on the door to give the trash to "maintenance" but instead some trash bags were left outside hours later with a plastic bag full of every soap they had. Sorry but we cannot recommend this place.

Great location but outdated & noisy
User: Phamly1 from: Seattle, Washington
Trip Type: Family
Published Date: Jul, 4, 2020
Travel Date: Jul, 1, 2020
Rating: 3
Best Western Plus but not sure what the “Plus” is for. We stayed two nights in the Ponderosa building in a family suite—one queen in a small bedroom and two queens in the main room. Check-in & check-out were efficient. The room was very dark and dingy, even with all the lamps on. The plastic tub insert was stained and yellowed from a lot of use. The drain was clogged so 10 minutes into the shower you were standing in a couple of inches of water. Our room was on the first floor so we heard our neighbors above walking & running (as kids do) as well as the showers and toilets. If you’re a light sleeper, bring ear plugs. The window in the bedroom was unlocked. I’m glad we checked the windows before left the room after checking in because it turns out all of them were unlocked. However, it was nice to have a fridge and microwave in the room to prepare our own meals because we weren’t ready to dine in the community yet. We did pick up breakfast bags which was convenient for our early morning hikes. There were two offerings: a hot breakfast bag (breakfast burrito) or a cold breakfast bag (yogurt). Both came with a granola bar and fruit. Come to think of it, the “plus” might be the free breakfast. After 5 hours on the trails, it was nice to be able to use the outdoor pool and spa (located in the RV/campground portion of the complex). Another benefit of getting on the trails early is to avoid others at the park and pool! The complex has a general store, laundromat and restaurant on site for convenience. We also mailed out some postcards from the post office. On our next visit to Bryce Canton we will probably try to secure a reservation at the lodge inside the park or try the other Ruby property which appears to be newer.

dirtiest hotel I've stayed in
User: sha882020 from: Sandy, Utah
Published Date: Jun, 30, 2020
Travel Date: Jun, 1, 2020
Rating: 1
dirt in the sheets, floss, hair and dirt on the floor and in the bathroom/tub, horizontal surfaces were covered in thick dust. This room was never cleaned! Completely unacceptable. They advertised a safe and clean place to stay, but we got a very dirty room with bags of garbage/sheets/towels that sat outside our room for 3 days. Calling the front desk to speak with a manager (twice) ended up with being on hold for a long time with no answer. and they never came and got the bagged stuff outside.

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