Reserved our room a year in advance. Received our confirmation email on June 20th. Paid quite a bit extra to reserve a room with a balcony. When we arrived they had downgraded our room with no explanation. We spoke with the front desk and they told us they did not know what happened, but the manager would either call us or would definitely meet with us over the next 2 days to discuss. The manager never called us or met with us in person. The hotel is nice, but they do not seem to care about their customers. Very disappointing experience.

Apart from the lodge at the lake, this is really the only decent hotel in town. The bar is nice, but it really just feels like a loft hotel… One of the subdivisions of a larger hotel company. Not really much that is exceptional about it, or anything that truly sets it apart. I guess I just expected more in terms of personality from the finishes. Quite pricey, but that’s what you get when there isn’t very much competition. The staff are very nice though.

Five Stars! Amazing place and treated us like royalty for our wedding anniversary. Roof top hot tub and walk to everywhere. Amazing place and great town. Room was top notch and they surprised us with flowers, champagnes and chocolate strawberries

My wife and I decided to stay at The Firebrand Hotel for our 12th wedding anniversary. We booked a suite with a Juliette balcony and a fireplace. The hotel as a whole is beautiful and the rooms are amazing. What takes The Firebrand to a whole other level is the hotel manager Angie, the location downtown Whitefish and the rooftop hot tub. We went to the bar for drinks one night and I wish I would have got our server’s name, he was great! You know who you are, you served me a double Clase Azul neat tequila. I’m pretty certain for the cost, I’m the only one to have ordered that. Thank you for your service! Angie, you run a great hotel and without a doubt, we will be back to your hotel. Thank you very much for a memorable weekend! Andrew Nye

Great hotel. Great location for downtown Whitefish. The hot tub is the best! Comfortable and quiet rooms. Good restaurant and bar. Friendly staff. We came with a group and got really special treatment. I’m a repeat customer. Come check it out!