USPL Reviews Provided by
The Firebrand Hotel
TripAdvisor Traveler Rating: 378 reviews
Ski group
User: The-Mahres from: Yakima, Washington
Trip Type: Business
Published Date: Jan, 13, 2023
Travel Date: Jan, 1, 2023
Rating: 5
We brought 2 groups of 20 to The Firebrand Hotel January 2023. From the very first contact with them many months before to the day we checked out, the hotel was a pleasure to work with. Everyone we encountered was friendly and professional. The hotel itself is beautiful with a modern mountain style. The location is perfect for exploring Whitefish and access to the ski area is easy. It was the perfect place for our groups. We couldn’t be happier with our choice.

Home away from home in Montana
User: andimorris3688 from:
Trip Type: Couples
Published Date: Jan, 13, 2023
Travel Date: Jan, 1, 2023
Rating: 5
My husband and I are about to check out after a week and half long stay at the Firebrand. We came to Montana to elope and wanted a cozy place to stay and we got it. We had a double queen room with a balcony and fireplace and it was so perfect for us. The restaurant downstairs was great. Our only regret is not being able to stay longer.

Firebrand Hotel - 5 stars hands down !!!!
User: Wendy M from: New York City, New York
Trip Type: Business
Published Date: Dec, 2, 2022
Travel Date: Nov, 1, 2022
Rating: 5
FIREBRAND HOTEL - 5 Stars hands down !!! What an AMAZING city!! And the FIREBRAND HOTEL is comfy and cozy … The staff is very personable, attentive & professional. The property is very well maintained and the quality of service is a 5 out of 5. I had the pleasure of studying in this same hotel in June .. I had an amazing stay during that time as well. The beds and pillows were so comfortable!! And the room has quality Funiture and well maintained .. One of the managers, Beth, was warm and it’s obvious that she loves her job and quality and great service matters.. I can’t wait until my 3rd visit ☺️

Do not trust this hotel.
User: W4068LDlauraw from:
Trip Type: Family
Published Date: Nov, 22, 2022
Travel Date: Nov, 1, 2022
Rating: 1
3 verifications that I would have a shuttle pick me up at the Whitefish Depot. Arrive in the dark, no shuttle, freezing cold, and didn't know where the hotel was. Had to walk with all my luggage. When I got there the front desk clerk was rude, smelled foul, incompetent, and told me I wasn't scheduled for a pick up. When I showed him the email confirming pick up he said I wasn't on the schedule. Took him a half hour to check me in. When I tried to go to my room, the card key wouldn't work and he was annoyed I was back. The next morning I spoke with the front desk clerk who said she would let the manager know and she would get back to me. No surprise. No response, no apology, nothing. I will never go back and will never recommend them to anyone else.
Subratings:

Wonderful Experience
User: Jshupe00 from: Troy, Montana
Trip Type: Couples
Published Date: Nov, 15, 2022
Travel Date: Nov, 1, 2022
Rating: 5
My husband and I drove over to Whitefish to enjoy our anniversary weekend away. The hotel staff were all incredibly professional, the room was chic, and the bar was so inviting and cozy with all the couches, pillows and blankets. The experience was wonderful, our only disappointment was in the mattress itself. We got a king deluxe room which was wonderful, but the inner spring mattress felt worn out and uncomfortable. Next time we stay we will just reserve an upgraded room.

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