USPL Reviews Provided by
The Firebrand Hotel
Jet65052771139 from: Centreville, Virginia
Trip Type: Family
Published Date: Sep, 14, 2023 Travel Date: Sep, 1, 2023 Rating: 5
A great place to stay in Whitefish
While I was a bit concerned about the quietness of a room on the ground floor in the town of Whitefish, it turned out to be a quiet stay. The rooms were large with great bathrooms—albeit no bathtub. We watched sunsets on the rooftop terrace (and were sad that the hot tub was out of order). We also enjoyed a sunset dinner on the patio at the sister property on Whitefish Lake which about a 6 minute drive. The hotel was conveniently located for all our activities. The staff was very helpful and accommodating. The hotel was also nicely furnished. I must say that I loved the chandeliers in the dining room. The hotel was recommended by my college roommate and was the ideal place for our activities in the area.
Andy S from: New York City, New York
Trip Type: Friends getaway
Published Date: Aug, 27, 2023 Travel Date: Aug, 1, 2023 Rating: 3
Not worth the price
We stayed at the Firebrand after a week in Glacier and Waterton Lakes. We were looking forward to the highly touted “rooftop hot tub and lounge.” We were very disappointed to learn that the hot tub was not in service - after going to the roof in swim trunks! When I asked he front desk clerk if there are towels for the hot tub on the roof, she told me that there were - but did not tell me that there was no hot tub!! Nor were any drinks or snacks available at the roof lounge. We were told we could get drinks in the lobby and carry them upstairs. A hotel charging $549/night (plus $120 in taxes and “assessments”) needs to do better. The location is excellent and the room itself was modern and clean (including $4 bottles of Firebranded water.). At half the price, this place would be fine, but this is a ripoff.
Cyril W from:
Trip Type: Business
Published Date: Aug, 22, 2023 Travel Date: Aug, 1, 2023 Rating: 2
Not for business travel.
Overpriced and far from relaxing. I chose this hotel as it was recommended by a fellow pilot/flight crew.
I also was excited to enjoy the “rooftop hot tub” they proudly boast.
My room was located on the first floor. If you seek relaxation and rest, I suppose you must pay extra. Sleeping was impossible at any hour as a hallway door outside my room was being accessed at al hours. The door itself is louder than any elevator I’ve been next to at other hotels. I’d the loud creep and thud from that floor hallway door isn’t enough- the road noise outside the window is. I can’t speak for other rooms- which is why I hoped the manager would have returned my message.
Needless to say, despite this being a business trip and my rest being paramount, I left tired and disappointed. And the hot tub was out of service- but that wasn’t advertised until after check-in.
I was hoping to not have to write this review as the hotel has some redeeming qualities. I informed the front desk of my issues and asked management to contact me. No one did.
S3407FUjeffa from: Billings, Montana
Trip Type: Business
Published Date: Jul, 20, 2023 Travel Date: Jul, 1, 2023 Rating: 3
Stay was nice
Staff was friendly & helpful. Hotel could use updates. The carpeting was dirty & worn especially on the stairs. Workout room was clean & offered a good variety. We stayed 2 nights & received a $5 restaurant coupon for the restaurant because we turned down room service. Nice perk & surprise. The yoga class on the rooftop was top notch. They provided mats.
jmrmd from: New York City, New York
Published Date: Jul, 16, 2023 Travel Date: Jun, 1, 2023 Rating: 3
Give me the hotel in the website
This is one of those hotels that one wishes one stayed at the website instead of the hotel. The property is dated. The carpets need to be changed. The overnight front desk does not even look at people coming in. The fire is gone.
- Value: 3
- Location: 4
- Service: 3