This is a historic lodge in a unique natural landscape. We loved the breakfast at the Lodge and the view. Dinner at the Lodge was delicious. Our waitress Donna was fantastic! Staying at the Lodge is a wonderful experience

The worst restaurant experience we have ever had. We had a reservation and were the second table seated at 5:00 when they opened. Server quick to greet us but it all went to hell from there. Took 22 minutes to get appetizer which should always be a quick serve. The crostini were so hard you could not bite them. Server said the restaurant had NO OTHER BREAD! Really? We sent it back and then waited another 20 minutes. At that point we had been seated for 45 minutes with no food. People seated around us were eating and the early ones had already left the restaurant. We were assured twice that our food was on its way. My husband left for the restroom and saw a diner eating outside the restaurant and being served by the bartender. He had finished his meal. We knew he was seated at the same time as we were. For the first time in our 45 years of marriage we got up and left without eating. I feel they did not want to serve us after the appetizer incident. It was an hour drive back to Prospect for pizza and salad. This was our anniversary dinner and I can not tell you how disappointed we were. You could not get me back there with the offer of a free meal.

I had waited 25 years to stay at the hotel and ended up very disappointed. I fully understand it is early in the season, getting staff is hard and the concessionaires need to make money in 6 months BUT. Arrived at 5.30 4.45 Room not ready for another hour. No Complimentary drink offered. Staff attitude indifferent. Dinner Reservations. Had been advised that all that was offered was walk ins, yet guests had already booked a table. When asked if a reservation there was a flat "No". When asked if they know how many tables might be free at a certain time the host could not give an answer as they did now know how many would be dining... but how could that be as there were reservations? On the second night we waited over 50 minutes for our meal to be served. One of the servers had fallen ill and the manager did his best to recover the situation, but knowing there was one section down he should have explained this to the affected tables asap. The restaurant cannot fit everyone who wants to dine and I saw people sitting on the floor eating meals in the main lodge room. The menu is fixed so if you are staying more than one night be prepared. Vegetarian options are limited. No advertised draft beer on tap and one of the cocktails did not have the correct ingredients available. Oh yes the lampshades need a good clean as you could see dead moths. The Room. Small and with a lake view, but badly designed as you couldn't get close to the window for the dressing table. A wonderful view from the shower though , although it didn't seem that the toiletries were from the same manufacturer. Outwardly clean behind the bedside tables was very dusty and again there were dead moths between the window and the fly screen. Main lodge room. A superb space with a wonderful wooden floor which was not polished once in the time we spent there. What hotel doesn't serve a coffee to guests at 11.30 in the morning and you are told to walk to the Cafe a few hundred yards up the road? CRATER LAKE LODGE! Crater Lake is without doubt an wonder of the world and the hotel should live up to the setting. On this occasion it did not. This was my fourth time at the lake since 1999 but my first opportunity to stay at the lodge. I probably will never travel to the Pacific North West again. The views will stay with me forever, sadly my experience at the hotel will do so too, but for all the wrong reasons.

Small Lodge overlooking beautiful cobalt blue Crater Lake! Pristine. Overall the hotel was nice. Clean, woodsy, quiet. So quiet that no phones were working. No TVs in the rooms. A real getaway. Some room for improvement however, yet they had just opened for their season. Coffee (not just in the rooms) needs to be available To-Go (even for a price). I'd like to see a ranger around to answer questions, hold talks or star gazing. No one is able to check-in early which I find unusual since you know some rooms are already cleaned before 4pm. Staff were nice which always makes for a pleasant stay. Has a little historic exhibit onsite too. Make dinner reservations early. Had a good lunch and dinner during our stay. Easy parking. Worth staying in this historical and beautiful lodge!!

The views rival anywhere in the world. The building is old and only open half the year. We expected it to be fairly basic but other than the views, it was disappointing. We paid for a lake view but could barely see it through tiny windows blocked by furniture. A lack of trained staff was clearly hampering them and resulted in delays at check in and poor standards of housekeeping. The biggest shock was being told there was no guarantee of a place for dinner, despite booking 6 months in advance and checking at the time. There's literally nowhere else for miles - if you're planning to visit, call ahead and book a table. Some of the staff were great - a few more with that attitude, and a deep clean, clearing the rooms to make more of the views and it could be perfect.