Mice in the heater crawling around...could hesr it all night in the room. Complained to the front desk because I wasn't able to sleep. The front desk gal said "what do you expect this is a 100 year old lodge and the mice come in when it gets cold". Food was not good. Burnt fish n chips due to old oil. Said something to the waitress and she said it's not burnt its just old oil. She didn't bother to ask how to make it better.

We stayed two nights in a lake view room, as part of a California and Oregon road trip. The lake is stunning, and as the only accommodation for miles it’s the only place to stay. The room was comfy, though not the cleanest, but it was peaceful and quiet, with amazing views over the lake. The main areas of the lodge itself, don’t seem big enough for the number of rooms. The main lounge/bar does not have a huge amount of seating, and people were standing or sitting on windowsills! The restaurant obviously has an issue with trying to fit everyone in. The first night we’d booked a table for 7pm, and were finally seated just after 8! Food wasn’t great on the first night, the second night it was definitely better, and Breakfast was ok. We’ve stayed in several National Park lodges, so know what to expect - food is always hit and miss. Not that it should be of course! The main reason for staying is of course to enjoy the lake, and the trails around it - and that was all amazing.

First, we stayed in a loft suite (room 325) for three days. The loft (reached by stairs) contained a king-size bed and the bottom floor had a queen-size bed. The room was generous in size and suited our needs very well. The room decorations were period-correct. We had no issue with our beds which were sturdy and clean. The view of the lake from our loft room window was magnificent (see attached photos). This view alone justified the cost. The room has no mini fridge or microwave (hence the title Food Desert) and should be addressed by the new management. Your dining options are minimal and very expensive. They are the Lodge restaurant and the Gift Store/Snack bar located near the Lodge. The next dining spot is 7 miles away (Annies) and the next restaurant after that (outside of National Park) is 19 miles away. Crater Lake National Park has a new concessionaire this year. The company is ExplorUS and they took over from Aramark. Overall, I thought this company did very well considering the first-year problems they had to deal with. Management needs to give their clients more food options! Go, you won't be disappointed.

The room leaves much to be desired but it is a 100+ year old resort. However, there are structural fixtures in the room that intrude way into my head space, to the point where turning around from the sink and taking a single step almost got me knocked out. Then our meal in the restaurant - one of the worst I've had. I ordered the old man cheeseburger, figuring if they bothered to give it a nickname, it must really be good. Absolutely awful. It was frozen beef puck patty way overcooked. Dry, tasteless and not even presented very well. Not to mention expensive. My wife's cobb salad was marginally better but was made with pre-cooked and then defrosted chicken pieces. Unfortunately, if you want to spend more than one day at the park, your options are to drive 90 minutes to a place outside the park or stay in this facility. This closely mirrored our stay at other hotels in the parks themselves and will be the last time we do so.

When I saw all the negative reviews for Crater Lake Lodge I was skeptical, I thought that the guests had unreasonable expectations for a National Park Lodge. We have stayed in more than a dozen lodges and the rooms and amenities have not been up to good hotel standards but they have always been adequate , you are paying for the location and not a first class room. Our recent stay at Crater Lake Lodge was the worst we have ever had. When trying to check in the woman at the front desk was rude and unhelpful and the first room we were assigned was dirty, dingy, rundown and outright disgusting. Windows did not have latches, heating was inadequate and when we asked for blankets were told there were none. Dirty Kleenex were on the floor and it looked like rodent droppings were on the sheets. If we hadn't driven all day to get there we would have left immediately . We were giving another room which was just slightly better, the manager was never around to address our problems. We left a day early and were never able to speak to anyone in management. The restaurant was average and over priced. This property should be shutdown until some basic improvements are done.