USPL Reviews Provided by
Crater Lake Lodge
TripAdvisor Traveler Rating: 1302 reviews
Really nice stay!
User: Gracie27 from: Bowling Green, Kentucky
Published Date: Jul, 11, 2024
Travel Date: Jul, 1, 2024
Rating: 4
It was extremely hot when we were there and for some reason they keep the heat on in the lobby but maybe that has to do with the fact that it gets colder at night?? Anyway, we booked a queen room with a lake view and we were on the second floor and had a lovely view of the lake. We did notice that the rooms that had the two queen beds (just seeing housekeeping in them) seemed much larger and they were cheaper, so i would go with that room if I could do it again. Anyway, we kept our window open and it made the room comfortable to sleep in as there is no air conditioning. They do provide a fan and the lodge food was actually really good, so I'm not sure what people are complaining about (but I didn't order salmon and wouldn't in the middle of nowhere but that's just me). Overall, the place is old and needs some updating. The rocking chairs outside some were broken and they could've used more but it was lovely and it's a piece of history.
Subratings:

The Most Incompetent Staff in the World
User: John T from:
Published Date: Jul, 3, 2024
Travel Date: Jun, 1, 2024
Rating: 1
As a 60 year-old, I've stayed at some dumps in my life, but Crater Lake Lodge takes the prize for having the worst staff I've ever encountered. Upon arriving for a 2-night stay, it took reception about 30 minutes to check us in. We were told there were "computer issues." OK, no biggie. When we finally got to our room there was an awful smell coming from the bathroom, and when I went to investigate I found a giant turd in floating in the toilet. I kid you not. When I told the front staff about it they didn't apologize or offer to clean the toilet, but rather went back to watching cat videos. Again, I kid you not. Then we were told that there had been a propane leak and there was no hot food available in the Lodge dining room. OK, no biggie. We ordered some cold food and guess what? That's right, food poisoning! Now I knew why there was a turd in the toilet. The Lodge dining room food had given everyone the runs. Oh, I could keep going on about the unbelievably rude young staff, the lack of any management presence, but I'll conclude with my last experience at the Lodge: upon attempting to get my car out of the guest parking lot, I discovered that it had been barricaded closed due to the gas leak. I couldn't get out of the lot! When I finally found a profane young man and asked him to let me out, he rudely said, "you weren't supposed to park there!" When I told him that the lot had been open and full of guest cars two days prior, and that no one had told me to move my car, he still wouldn't move the barricade. Unbelievable. He made a 60 year-old man (me) move the barricade to allow egress. I know that Senator Ron Wyden has been involved in seeing that Oregon's only National Park be managed competently. I'll be writing to him to let him know that it's still a hot mess.
Subratings:

You are paying for the view
User: GoBlueTeacher from: Ann Arbor, Michigan
Published Date: Jun, 24, 2024
Travel Date: Jun, 1, 2024
Rating: 3
Know going in that there are no other options, you are paying for the view and location, and thus are a captive audience. Our dining room experience was pleasant, the food was good, but we had been told we could not make a reservation the week prior, only to find out upon arrival we needed to have made a reservation. There were other issues of conflicting information like this, perhaps due to the well-documented recent transition in management, but for the price there should be no hiccups like this in a big National Park lodge. The 4pm check-in is an inefficient "rule", so everyone waits around and then has to line up at 4pm to start the process as a big group. In general, for $300+ a night and presumably at full occupancy every night, one would expect the basics, like that the dining room chairs would not all have cracked vinyl upholstery nor would all the tables need to be propped up with napkins, or that the porch rocking chairs would be mended instead of broken and set off to the side. There is a general feel that the upkeep doesn't matter because people will come to stay anyhow. It was a disappointing vibe.

Train Wreck of an Accommodation
User: polaris22 from: Flagstaff, Arizona
Published Date: Jun, 24, 2024
Travel Date: Jun, 1, 2024
Rating: 1
Know this first, the previous concessionaire for Crater Lake Lodge had their contract terminated six years early--and not by the National Park Service but by one of Oregon's U.S. Senators--due to gross mismanagement. (And it was gross. There are numerous articles you can find on the Internet about what happened.) The new concessionaire assumed management in mid-April .... yet the train wreck continues. We arrived June 17 for a 3 nite stay. And for 2 full days, there were no hot meals in the dining room because of a 'propane issue.' The other sites in the park offering food had either run out of anything to eat or also had 'propane issue.' Oddly, there was no working vending machine on any floor in the lodge. Thank gosh one of us insisted on bringing some food along in case we wanted our own breakfasts and lunches, while out in the park during the day. Thank Gosh! The staff, all new and mostly foreigners on work visas, didn't have much of a clue regarding--directions for pretty much anything, operations of the lodge or the park, information that could be useful/helpful. I don't blame them, they got hired but clearly were not trained or given basic information, so that isn't their fault. But it creates one mighty frustrating situation to find yourself in, for them and for us. The room, the most expensive room we've ever paid for in our lives ($380/ nite) was quite standard, except for the view. The claw tub leaked badly. It also served as the shower. We didn't bother to call for maintenance (see previous paragraph) and dealt with the clean up ourselves. No fridge. No microwave. So-so wifi. But the coup de grâce came when we received an email from the concessionaire that promised us we'd be getting a 15% discount for the 2 nites that there was no hot food available. They eventually refunded our credit card 15% ... for 1 nite. Deceivers! Crater Lake National Park is being grossly mismanaged. (See our review of the Park itself.) The situation with the Lodge being so poorly run is only part of the overarching problem here. We'll never go back to Crater Lake under any circumstances. And anywhere we go in the United States, if the current concessionaire has a contract at the destination we're considering, we'll avoid having anything to do with that part of the park.
Subratings:

contact information essential for guests
User: kmjmmm from: Texas
Published Date: Jun, 23, 2024
Travel Date: Jun, 1, 2024
Rating: 1
This was an awful experience The door lock broke and we were locked in There was no way to contact the front desk or anyone at the hotel We tried for an hour before finally getting help There should be a way to call someone in the hotel when staying there Staff could not work door lock either and there was no maintenance help When we requested a phone number from the front desk we were given a number that did not connect to the front desk and was only recorded messages There are emergencies when it’s necessary to connect with someone or report We tried contacting everything The restaurant The park service Front desk Reservations All were recorded messages At check in guests should be given contact information
Subratings:

© TripAdvisor 2024