USPL Reviews Provided by 
Holiday Inn West Yellowstone By Ihg
TripAdvisor Traveler Rating:
1129 reviews
1129 reviews 
Great conference choice
Trip Type: Business
Published Date: Feb, 15, 2025
Travel Date: Feb, 1, 2025
Rating: 5
Stayed here for a training and the staff and facilities were great staff were very helpful and friendly. They provided excellent service and kept the areas clean and coffee full. They provided coffee cookies and hot chocolate. Adjoining restaurant has tasty game chilli and beet salad.
Great Option for West Yellowstone!
Trip Type: Couples
Published Date: Jan, 4, 2025
Travel Date: Jan, 1, 2025
Rating: 5
This Holiday Inn is a great choice for a trip to West Yellowstone! It is centrally located. The Branch restaurant is attached to the hotel we visited in Winter for a snowmobile tour. We used Yellowstone Vacations for our tour company through Yellowstone it is right at the end of the parking lot so definitely walking distance. The hotel staff had great customer service and very accommodating. The hotel was clean and cozy.
Show up to no room!
Published Date: Dec, 4, 2024
Travel Date: Oct, 1, 2024
Rating: 1
We booked our stay weeks in advance. When we showed up, the front desk told us they had no rooms available and they never should’ve allowed us to book, but they had never communicated with us until we were standing in the lobby. They rebooked us at a less than desirable hotel and refused to give us any refund, though the hotel was hundreds of dollars cheaper than our booking at IHG. Very disappointed in their service and lack of willingness to correct their error.
Rude front desk
Published Date: Nov, 14, 2024
Travel Date: Nov, 1, 2024
Rating: 1
The front desk isn’t friendly whatsoever. She acted like it was a problem we were there . Her attitude was very nasty and she shouldn’t be working the front desk . She was a bigger white lady . And the bigger tan skin girl the next day wasn’t very friendly either maybe y’all should do a little house cleaning on your employees.Everything else was great but there is no customer service whatsoever. Breakfast IS NOT FREE we were told it’s $18 per person. The room was clean and had everything we need.
- Rooms: 4
- Value: 2
- Sleep Quality: 3
- Location: 3
- Cleanliness: 4
- Service: 1
No Black-out Curtains
Trip Type: Couples
Published Date: Oct, 8, 2024
Travel Date: Sep, 1, 2024
Rating: 3
I would have given a 5 rating except for one huge issue - we had a room on the first floor and they do not have black-out curtains. In fact, the curtains were so sheer that we wondered if you could see inside the room from the parking lot or street. The street light that was outside our room lit up the entire room, and the headlights of someone pulling in to park seemed like a spotlight.