The worst stay we have ever had! The front desk staff NEEDS to be trained or changed out. We had hotel points used for our stay, and I returned to our rental cabin in another town and noticed they charged on my credit card for our entire stay. No receipt was given for charging us (at check-in or check out when I returned our keys), so I had no clue till I looked at my bank statement. Also, the entire stay, the front desk staff (multiple people with our week-long stay) were rude and very unhelpful with anything I had questions about. This is the WORST hotel. We also ran into other people staying, and they had similar complaints, plus a lady had her laundry locked in the laundry facility and said she waited 2 hours outside of it for help to get the door unlocked. The pool was broken the entire stay, which meant I could not use the gym also (they are connected). Thank goodness the overcharge issue was finally resolved within a week, but nothing was even said or done about our inconvenience in this whole debacle. I had my trip on hold because my card had $2000 taken from it, so I had no money for my trip because of them! 1000% would never recommend this hotel in Yellowstone, which is so unfortunate because it's the perfect location. You can walk to food and shops, and it's only a 3-minute drive to the entrance of West Yellowstone. It made our relaxing vacation not so relaxing with the amenity issues and unfriendly staff.

Well-updated regular Holiday Inn. Mattress was good. Linens were good. Room was clean. Bath was clean. Shower was good. FDC listened to what were were hoping for and spent some effort finding a quiet spot for a light sleeper. Other staffers were helpful. I would guess originally built some years ago when Holiday Inns were the premier over the road lodging in the US. (But about a 99% successful recent update). Being a bit older footprint; the room was bigger than normal. Is not directly on the main highway, which may help the noise level. Downtown dining and tourist shopping are within walking distance. Being a bit of a throwback type of place; there is attached dining and lounge. 3.9 average rating just seems a bit low. So I'll round up to a 5.0.

Stayed here for a training and the staff and facilities were great staff were very helpful and friendly. They provided excellent service and kept the areas clean and coffee full. They provided coffee cookies and hot chocolate. Adjoining restaurant has tasty game chilli and beet salad.

This Holiday Inn is a great choice for a trip to West Yellowstone! It is centrally located. The Branch restaurant is attached to the hotel we visited in Winter for a snowmobile tour. We used Yellowstone Vacations for our tour company through Yellowstone it is right at the end of the parking lot so definitely walking distance. The hotel staff had great customer service and very accommodating. The hotel was clean and cozy.

We booked our stay weeks in advance. When we showed up, the front desk told us they had no rooms available and they never should’ve allowed us to book, but they had never communicated with us until we were standing in the lobby. They rebooked us at a less than desirable hotel and refused to give us any refund, though the hotel was hundreds of dollars cheaper than our booking at IHG. Very disappointed in their service and lack of willingness to correct their error.