USPL Reviews Provided by
Holiday Inn West Yellowstone, an IHG Hotel
TripAdvisor Traveler Rating: 1090 reviews
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User: tinatA4468HZ from: Los Angeles, California
Trip Type: Family
Published Date: Mar, 15, 2022
Travel Date: Mar, 1, 2022
Rating: 5
Loved it! It was our first time in Montana visiting Yellowstone park. I can’t wait to go back. I found this hotel because we are IHG members and it met my expectations. We always request a room by the elevator and stayed in a two queen bed standard room on the third floor. Our room was fairly large and roomy. (Room 310) I was told that the ground floor rooms are for those with pets. I also used our AAA discount and received a better rate. Everything about our room was above board. My only observation was that the two sink vanity was not located inside the bathroom area. There was a good sized walk-in shower and a toilet in there, so no room for a sink. I’m not sure if this was the original design or if it was renovated this way but it’s a distraction having the sink in the main room only because the lighting was bright. I usually complain that the vanity lighting isn’t bright enough but in this case it was (overly) efficient!! This is not a big deal since we only stayed for two nights. I guess what I’m trying to say is, I’d rather of had the sink inside the bathroom. I did notice that the toiletries they provided all came from different brands, as if they were trying to use up whatever they had on hand. Not a big deal. What I mean is they provided lotion from Bath and Body Works, conditioning shampoo from Pure and some other brand’s conditioner. This conditioner looked as if it had been partially used because the bottle didn’t appear full, but maybe that’s how it is. I posted pictures, so you can see for yourself, it’s the little green bottle on the left in the back. I am thankful that they also provided make-up remover wipes, one bar of soap, Purell hand sanitizing wipes plus Purell individual hand sanitizer. That was cool! The beds were comfy and there were 4 pillows on each bed. The neat thing was that they labeled each pillow as firm or soft right on the pillowcase! See my picture. The TV had DIRECTV with many channels to suit anyone’s fancy. There was also a microwave and refrigerator. We also ate at the Branch, the restaurant located in the hotel. We had mozzarella sticks, a Philly with homemade cheese sauce and chicken-fried steak with mashed potatoes and steamed vegetables. I also had Huckleberry cheesecake, which was fantastic! So I ate two slices. (Not all at once!) The Philly sandwich was salty but the chicken fried steak was delicious. It came recommended by Chuck, the bartender and I had it his way, with mashed potatoes and vegetables on the side. Overall, a great hotel with friendly and knowledgeable staff. It’s close to shops and other restaurants. I recommend this place and would definitely stay again.

Bar review
User: LikeaDoss from:
Trip Type: Friends getaway
Published Date: Feb, 27, 2022
Travel Date: Jan, 1, 2022
Rating: 2
This is our second time coming this year and last month we had the best service from Sadie Dillman. She was amazing at getting our drinks fast and with a smile! However this trip we have had a hard time getting served at the bar. We do these trip multiple times a year and would hate to spend money elsewhere because of poor service. Again Sadie Dillman was amazing and on top of a group of 15 plus her already busy night. She is worth having behind the bar. Thank you for your time

Annual Snowmobile Trip
User: H5737RCsarahb from:
Trip Type: Friends getaway
Published Date: Feb, 27, 2022
Travel Date: Jan, 1, 2022
Rating: 5
We always come to the Holiday Inn every January! This year we were welcomed by a wonderful bartender at The Branch. Sadie Dillman was amazing! She was fast, efficient, and after the first round knew all of our names and drink orders. We really look forward to having her take care of us whenever we come back.

Great little spot for a great price!
User: bwest99 from: Ohio, United States
Published Date: Feb, 17, 2022
Travel Date: Oct, 1, 2021
Rating: 4
WE enjoyed our stay, the location and was happy with all accommodations on our short stay here in West Yellowstone. Easy walk to many restaurants and shops. Made it nice to get back and relax after a long day at Yellowstone.
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What a pleasant surprise!
User: C7977EOgregm from:
Published Date: Nov, 23, 2021
Travel Date: Jul, 1, 2021
Rating: 5
We loved our suite! This place is perfect for teenagers too with a game room. Don't miss the restored train car inside the hotel! It was clean and we enjoyed our stay. The location was great... on the main road heading to the yellowstone entrance. West Yellowstone is easy to navigate... it is an oasis that is close to the park. However, I can't speak for every hotel or establishment. We have had a good experience at three different hotels in town so far in our visits. The Holiday Inn West Yellowstone was the best so far.
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