USPL Reviews Provided by
Days Inn by Wyndham West Yellowstone
TripAdvisor Traveler Rating: 878 reviews
Would stay again
User: Mary Ellen N from: Easton, Pennsylvania
Published Date: Jul, 13, 2021
Travel Date: Jun, 1, 2021
Rating: 3
This was one of multiple hotel stays during a 14 day trip. The property was easy to find and was reasonable walking distance to shops and restaurants. Property was clean and well maintained. Pool area is tight - no seating inside for parents. Not sure if that's due to COVID or if it's always that way. The hot tubs (there are 2) seemed excessively bubbly, as if someone dumped shampoo or bubble bath. Not sure what that was about. Still no daily housekeeping provided, but you could go to the front desk to get anything you need. It is evident that they strip everything when a room checks out -- you could see that in the rooms being cleared. Attached restaurant offers complimentary breakfast options and is very good. This was an affordable, safe, clean place to stay very close to the entrance to Yellowstone national park. There was not anything "oh wow" about it (which would make it be 4 or 5 stars over all) but I would stay here again.
Subratings:

Unsafe pool
User: juliepF6367UZ from:
Trip Type: Family
Published Date: Jun, 25, 2021
Travel Date: Jun, 1, 2021
Rating: 2
Our room was $325/night, which for a Days Inn is ridiculous. As others have noted, only two breakfasts are included with no drinks for this price. So ante up extra if you brought the kids. This is shameful for what we paid during our two-night stay. And yes, the front desk staff were not at all friendly. BEWARE of the pool slide--my 14 yr old daughter went down it (correctly) and the water on that end is only 4 feet deep. On the first time down, her foot hit the bottom and scraped the skin off in two spots. Not acceptable!! I have pictures. Other than the pool, the room was fine. We are Wyndham members.

Great place to stay for Yellowstone Park visit
User: Jill E from: Easley, South Carolina
Trip Type: Family
Published Date: Jun, 24, 2021
Travel Date: Jun, 1, 2021
Rating: 5
We stayed here for 3 nights while visiting Yellowstone National Park. The hotel was clean and quiet, which are the two most important qualities for us. It is a short drive - less than 10 mins - to the West entrance of the park. Breakfast vouchers - for 2 people maximum - are provided for the restaurant adjacent. It’s a good breakfast prior to a day of hiking and wild-life viewing. Would definitely stay here again.

Family trip
User: tiffanylc727 from: Dunedin, Florida
Trip Type: Family
Published Date: Jun, 23, 2021
Travel Date: Jun, 1, 2021
Rating: 3
We, my husband, myself and our 4 year daughter stayed here for five nights to visit Yellowstone. It is VERY expensive. Like $250/night, which grand scheme isn't crazy but this is for a Days Inn. We chose this hotel because we are Wyndham members and also be ause of their pool. In the off chance we visit Yellowstone again we will look for a different hotel. First, the breakfasts. Breakfasts are in a restaurant attached to the lobby of the hotel. You have to stand in line to be seated and be sat a table. You are given two breakfast vouchers for breakfast and the choice between 4 options. None of the food is very good ( we tried a different thing each day). Breakfast also doesn't include drinks. And no matter what you pay taxes. So for breakfast each day we had to buy something our daughter, two coffees, a juice, taxes and tip. So the included breakfast costs $15-$20 each day. Which wouldn't be so insulting if you weren't paying so much money for a Days Inn. Second, the pool. You can literally smell the chlorine from the sidewalk outside. It is overpowering. The pool does provide a slide which I am sure is a big bonus. Although my daughter wouldn't use it. There are also two hot tubs which are a great feature after long hikes. There are however no chairs at the pool. Zero. Which is rather inconvenient. Third, the TV is tiny. I know that Yellowstone is the main feature of the trip but the TV in the room is smaller than my laptop monitor. So small. Also we brought a ROKU that did not work with the TV. We always leave the do not disturb on so we didn't expect our room to be serviced but it is worth noting that service is only offered on longer stays (more than 3 days). We did see the cart in the hall and asked if we could grab some cups and coffee and it wasn't a problem. We didn't have any problems during our stay. It was just really blah. My biggest gripe was the breakfast because I didn't feel like that it was made clear before hand that breakfast was not included. We would have bought breakfast options for our daughter in Bozeman. We did appreciate having a fridge and microwave. We were able to pack lunches for the park each day and dinner in a pinch so ce wait times at local restaurants are 90-180 minutes.

Rude Management, Disappointing Experience.
User: gndenman from: Mission Viejo, California
Trip Type: Family
Published Date: Jun, 17, 2021
Travel Date: Jun, 1, 2021
Rating: 1
If you check my review history, I don't make a habit out of posting negative reviews. But this stay, by far, has to be one of the absolute WORST hotel experiences I've ever had. I was traveling with my elderly, disabled mother and when we arrived we were told they did not provide any sort of cart to help us with our luggage. After we explained that we had a large amount of luggage and supplies, they offered to have someone assist us with our bags. At check-in, we were told that "due to Covid" there would be "limited" housecleaning services (no bed making, no fresh towels) during our three night stay, which we accepted (no choice). But we did not receive ANY housekeeping services of any kind, nor did they replace coffee, soap, toiletries or even toilet paper without us having to call down and request it. When they did refill the coffee, they failed to provide cups. They didn't even empty the trash. When we first got to our room our thermostat was stuck on 67 degrees. After numerous attempts to change it, I called down to request assistance several times but nobody answered at the front desk. The next day I went down to notify them and was mansplained by the manager how a thermostat works (very condescendingly). I explained that I already knew how they worked and this one needed assistance, which they did complete before we returned. Finally, on the day of our checkout we called down and asked for assistance again with our luggage and were told they didn't provide that. When we politely reminded them that because they did not provide a cart we were provided assistance upon check in, they said they did not have the staff to help and offered no apology. We told them we would be making a formal complaint and then suddenly someone showed up to help us. We finished loading the car only to find that our battery was dead (not relevant to the review). We called AAA and went back inside to wait (due to extreme heat at the car). The final straw occurred when we were sitting in the lobby (unbeknownst to them) and overheard two members of MANAGEMENT discussing why we were still sitting there and making fun of us... saying things like "they probably couldn't figure out how to start the car" and laughing at us. I know the hospitality industry, in particular, suffered due to Covid. But their UNPROFESSIONAL, DISCOURTEOUS, RUDE and uncaring attitude was LACKING IN ALL FORMS OF HOSPITALITY, and was absolutely UNACCEPTABLE for a room that cost us nearly $300 PER NIGHT.

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