USPL Reviews Provided by
The Ridgeline Hotel At Yellowstone, Ascend Hotel Collection
KenN281 from: Fort Collins, Colorado
Published Date: Feb, 26, 2021 Travel Date: Feb, 1, 2021 Rating: 2
It was Okay
My wife and I spent four nights at the Ridgeline Hotel. We were (or not) greeted by a young person at the front desk. He didn't say much, and it was hard to get him to give us information. We wish he would have been more informative, and you'll see why in the following paragraphs:
After we finally got checked in with a room on the 2nd floor, we discovered that there was no elevator, so we had to haul our stuff by hand up the stairs.
There was very weak Wi-Fi service in our room (Room 203). We were moved to Room 201, where the Wi-Fi signal was a tad bit stronger but it still demonstrated slow Internet download speeds.
I went to the pool spa and my room keycard didn't work. I went to one of the maintenance staff, who told me that I had to get a special pool keycard from the front desk (It would have been nice to get this information from the young man at the front desk). When I finally sat in the Jacuzzi, the timer to the jets didn't work.
Also, the power in our room blew out. After maintenance showed staff where our individual room breaker were located, our breaker switch was turned on, our power was turned on (Staff didn't know individual breaker switches existed for each room).
However, the room was quiet (our room was facing towards the Yellowstone River), and the room was equipped with a microwave oven and a 1/2 refrigerator.
Management, please do a better job training your staff. I would not return to this hotel, nor would I recommend anyone to stay here.
mehmkefarm from: Great Falls
Trip Type: Couples
Published Date: Feb, 13, 2021 Travel Date: Feb, 1, 2021 Rating: 1
Horrible reservation service
I tried to cancel my 3 nights reservation. Could get no help via phone. We had a family member get sick with Covid Symptoms and we were exposed. I tried calling 3 times and still had no success to cancel. I spent almost 3 hours on hold and still nothing was done to help me. This is unexceptable. This was a medical emergency! We will never stay at this place in the future and will not recommend it.
Washburns from: Edwardsville, Illinois
Published Date: Feb, 7, 2021 Travel Date: Jan, 1, 2021 Rating: 4
Upgrade to a Riverview Room
The hotel has three classes of rooms, basic, mountain view and river view. I had the Riverview and it was near perfect. The riverview rooms are in a newer freestanding two story addition. All rooms are direct access from outside, and parking is immediately adjacent to the building. The term riverview is dead on. Thirty feet from your window is the river and the undeveloped land and mountains beyond.
Room size was generous. plenty of room for two queen beds a chair and worktable and chair along with refrigerator and microwave.
Access to the pool and hot tub are currently limited, a pass is required from the front desk to limit the number of people there at any one time. The business center was closed, but the front desk printed my flight pass for me.
As part of covid response rooms are not refreshed during your stay. Was not an issue during my four day stay.
- Value: 4
- Sleep Quality: 5
- Service: 4
soolang from: Gainesville, Florida
Trip Type: Family
Published Date: Dec, 27, 2020 Travel Date: Dec, 1, 2020 Rating: 3
Spent the night before going into Yellowstone NP. Walked into a freezing room. Turned on heater and then went to dinner. Came back to a warmer room but the heater kept blowing hot then cold. It ended up making my pizza I bought back cold. Then TV didn’t work. We were moved to a different room, then all was well. The morning desk clerk, Will was vey nice. The night desk clerk, April was snippy. She said she called for maintenance when I suggested she just give us another room. She did say sorry for all the inconvenience. But her attitude before was weird.
Trip Type: Solo travel
Published Date: Dec, 18, 2020 Travel Date: Dec, 1, 2020 Rating: 5
This review is for their bar next door.
Talk about making a fella feel at home! I didn't I arrived with my dog to visit Yellowstone during the winter, not knowing I couldn't take him pretty much anywhere in the park and these people not only served me excellent food and drink with great conversation, but also hooked me up with a seat on a guided tour through the park, and Tama especially went above and beyond. She volunteered to check in on my dog, feed him, walk him and spent a great deal of time with him while I was out at the park. She definitely didn't have to do that, but did it with a smile. Don't pay attention to the poor reviews, these people are awesome and are half the reason I want to come back!
Food is great! Drink is great! People are great!