USPL Reviews Provided by
Holiday Inn Express Mesa Verde-Cortez
TripAdvisor Traveler Rating: 1180 reviews
Holiday Inn Cortez
User: kittym668 from:
Published Date: Dec, 30, 2021
Travel Date: Jun, 1, 2021
Rating: 5
Probably the 5th or 6th time we have stayed there. Really nice location. Close to Walmart and Denny's. This last year Madonna from the dinning area was not there do to COVID. Room was clean and service desk people were great
Subratings:

Perfect stay near Mesa Verde
User: yobish1 from: Los Altos, California
Published Date: Dec, 4, 2021
Travel Date: Nov, 1, 2021
Rating: 5
Modern hotel with very friendly staff. The room was clean with comfortable beds. The indoor pool and spa was very nice. Breakfast was good. Highly recommended place to stay when visiting Mesa Verde. Easy parking.

Pleasant stay
User: Verne K from: Silver Spring, Maryland
Trip Type: Couples
Published Date: Nov, 23, 2021
Travel Date: Nov, 1, 2021
Rating: 5
Very pleasing property with separate restaurant next door. Good indoor pool & jacuzzi. Large, varied hot free breakfast. Native American wares on sale inside the lobby in the morning. Clean, comfortable room. Hotel located on north side of town.

Nice hotel, but staffing issues.
User: jamesoW9172ZN from:
Published Date: Oct, 22, 2021
Travel Date: Oct, 1, 2021
Rating: 3
This was a nice hotel, and the location was great, the rooms well maintained, and the breakfast was awesome, but the front desk, at check in, seemed complacent, and seemed indifferent to my arrival and stay. This was a redeemed point stay, and I had the distinct impression that reward stays are a low priority, in terms of room location preferences, etc. If a Platinum level member is feeling unwelcome, what does that mean for the person(s) who are non IHC members? The only other issues I had was the street noise, and why all the 4 pillows were huge and way too firm. Otherwise, there was the breakfast, and I salute the staff who provided an excellent breakfast. I appreciated them and the selection of hot food items for breakfast.
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Terrible experience
User: rhejxbd from:
Trip Type: Family
Published Date: Oct, 2, 2021
Travel Date: Oct, 1, 2021
Rating: 1
Terrible rooms and terrible service. The bathroom was dirty- hair on the floor and in the shower, mold/mildew on the ceilings, stains on the ceilings, half empty bottle of lotion left for us with us very disgusting. Floors were stained. Person above us stomped and banged all night long. Tried calling in the middle of the night with no luck. Reached the office at 6:20 am which is pretty early in the morning and was told it’s breakfast time so we basically have to deal with it. This is totally unacceptable and I will never stay here again!!

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