internet was even worse then staying at the low rent motels even the econo lodge down the street has better internet. Being a best western i would think they should be better for there guests. the rooms are nice but the blankets are very thin and during winter they don't offer much warmth or comfort .

Super nice lady checked me in and gave me a large balcony area with table in front of my room on 2nd floor. It was a cold snowy evening but she heard me say I’d sit out regardless and gave me the perfect spot with an extended roof over my spot to sit. Large clean and comfy room. Breakfast very nice. Great walk-in rate. Just a lovely Best Western!

We were unable to get home to Ridgway Colorado due to the snow storm that hit Shiprock, Cortez, Delores, Rico and Lizard Head Pass. While my sister drove, I called AAA & asked for 2 rooms for 2 Seniors and 2 Adults. Stone with AAA was most helpful & found us the best rates with Best Western in Cortez. There met us there, my Nephew came in with me. Holly was working the front desk & when she saw that I had a walker, she immediately checked for a room downstairs. When she found one, it was a Suite and told us she would honor the price AAA had quoted me. I asked if that was the best price because we were not expecting to spend the night anywhere she lowered BOTH Suites by another $20 each! Later that night, I was trying to get on the internet and was having trouble. I called the front desk and I'm sorry I forgot the overnight lady's name, but she talked me through the sign in process. She was very friendly and helpful. Plus I forgot my toothbrush and paste. She said she had a few left so I went up and met her and again I'm sorry I forgot her name. Holly was leaving and I thanked her again. The next morning at breakfast, Elizabeth offered me a tray to carry my food. She was very nice, helpful and friendly.

2 sections: 100/200 series (face highway in a flat-U shape) and 300/400 series (don't face highway, have outdoor courtyard). Those rooms might be quiet, but ours wasn't (200 series). Road noise was horrible. Although it did calm down by bedtime, it was a bit stressful wondering if it would. Other source of noise: thin walls (neighbors not even especially loud). Wi-fi was spotty and mostly not accessible. Had planned to figure out what to do next day using internet, but couldn't due to poor connection. Thin towels. Not many electrical plugs; only 2 things can be plugged in on/near nightstand. Bathroom door can’t be moved if someone is standing at sink. Bathroom doesn’t have a fan; it has a window (not great if hot or cold day). Fridge doesn’t have freezer section. Comfortable beds. Direct TV including movies. Across street from City Market. Could walk to shops/downtown area (didn’t). Good counter space in room, but very limited in bathroom. Toilet doesn’t flush well; have to hold handle down a long time (even if just toilet paper). Glad we only stayed one night; would not stay here again. Two weeks later, I called and learned they still hadn't fixed the internet. Seems like website should have had an alert; it said they provided wifi.

We just needed a place to rest up for the evening and sleep but we got something much better. The lady at the front desk was amazing. Even though she was swamped, she was able to take great care of us. We needed two rooms and they were both very nice suites that could sleep six people each. The hotel is older but it's really nice. My grandkids wanted to swim but the pool was closed. However, the indoor hot tub was open and it was amazing. It was basically the size of a backyard built in pool and was landscaped in rock with a waterfall. To them it was a lovely swimming pool. The grounds were also nicely landscaped with an area to BBQ and sit in a park-like area with a waterfall. The complimentary breakfast was one of the best that we've seen. It included full hot breakfast items and plenty of seating. It is located near Mesa Verde National Park and not too far from Four Corners Monument. It is also conveniently located to stores and restaurants. We would definitely stay here again.