We stayed for 5 days, 4 nights. Not once was our room cleaned. The 4th day we came back from a dat trip and the room was still not cleaned! I talked to Morgan the front desk girl. She said she texted the cleaners to head to our room. Never showed up. When I went back and talked to her she said she couldn't do much since she's only the front desk girl. I've use to like coming here.......terrible stay this time. Also 2yrs running and they still haven't fix the indoor OR outdoor pools!?!

I stayed here about 5 years ago and both pools did not work then. So call ahead to make sure the pools are working before you book. However, the breakfast is one of the best at any best western. There is a very good Mexican restaurant just down the street that you can walk to. Rooms are nice and clean. Do not hear any outside noise, but I would ask to be close to the breakfast area.

Made same day reservation. She can't find my BW account, never had problem with any other BW contact. Amount was $207, online rate was $162 but we had no access from vehicle. Arrived to find many people waiting in parking lot. Note on door that power was out, no one could enter, door locked. Eventually gal came to door, cracked it open and said we could not enter. When we asked were told 2-3 hours and this was already 5:45 pm. Told her we couldn't wait and needed a cancellation. She took our name and said she would do that. The very least she could have done was tell everyone else waiting in lot. Could tell they only found out when we told them as we walked back to our car to leave. Also looking at the outside of this motel, and knowing the area, it is old and looks like it has no elevator.

We stayed two nights at Best Western Turquoise Inn & Suites in late May. The Best Western is about one hour from Cliff Palace of Mesa Verde National Park. The room was average. The breakfast was good. The parking was easy. The room rate was good.

Type room we book was unavailable at check in. Was told they were storing 110 tvs in it. Book this room back in March and was still book able 2 days later as well when i look the week before. Was not inform there was not hot water do to waiting on a part. The front desk answers where different between the evening shift and the morning shift.