very clean comfortable beds and pillows. Room ready when we arrived, Blonde lady at checkin was very friendly and helpful. Being seniors we really like how many seniors were at the hotel. very quiet experience. Breakfast was served by staff, lots of room to sit inside and outside. We had a room overlooking pool. Vey nice but we did not use the pool this time. Great location. Lots of restaurants nearby. Grocery store across the street. No complaints with this pace. Would recommend

Do not stay here ever. I stayed here on Sep 9 with my college age daughter. When I returned from picking up up some dinner, I noticed a man looking in my room's window. I asked him what he was doing and he said just walking by, and then ran away from the hotel, down the street. When I got in my daughter said someone had been calling the room trying to talk to her. I called the front desk to ask how and why the calls the were put through. The front desk person said they just put calls through and don't have called ID. I asked her to call the police, and she declined but said that I could. So I did. When the police came, instead of speaking to me, they spoke to the person at the front desk, who did not even inform of me what was happening. I asked for the manager to call me in the morning. I did not hear from her. Upon check out, I told the story again and asked the manager to call me. I did not hear from her. A few days later I called and told the story again and asked the manager to call me. This time she returned the call a few hours later. When I tried her back, she dryly told me the police could not find the person and no report was made. No apology for the incident, no explanation on how they might take effort to stop something that certainly seemed not to be a first time event for that creep. The manager Tiffany seemed like this was all some headache for her that she did not care about. Who knows what would have happened had I not come back when I did. I waited before writing this review, giving the hotel a chance to show me this was an isolated incident that they were focused on preventing in the future, and showing some sympathy towards us. They didn't do that. Don't ever stay there.

We were very pleased with our accommodations. Clean and quiet. The staff was extremely helpful. Had not stayed at a Best Western in many years. Pleasantly surprised y the updates. Will definitely stay at one again

We needed a hotel last minute as our car died on Labor Day on our way home. The hotel was clean, the hot breakfast was well managed, the service was great. Would recommend to people staying in Cortez.

Hotel is very old and dated. The room smelled of smoke and mildew. Check-in was quick but after we went into our room and saw the condition, we returned to the front desk and no one was available after waiting 20 minutes we decided at accept the situation given that it was late and we needed to get rest. The breakfast was sparse but had what we wanted coffee, bread and cereal. I would NOT recommend this hotel. The reviews posted seem to me as bogus