USPL Reviews Provided by
Rainbow Ranch Lodge
Guy_4250 from: Spokane, Washington
Trip Type: Solo travel
Published Date: Oct, 17, 2021 Travel Date: Oct, 1, 2021 Rating: 1
Huge disappointment and misleading website
We were really looking forward to celebrating a 50th birthday at rainbow ranch, and turned out to be a total miss for this family. This is not a $266 plus tax room a night. The service and management did not live up to our expectations. Here are the pros and cons.
1. The area is beautiful
2. The hot tub with fireplace
1:The room is very underwhelming, the room had appeared to not have been cleaned prior to our arrival. The carpet was stained in many areas and very musty. Their was garbage on the floor and on nightstand. The sheets on the bed were inside out. The coffee maker was no way useable and no cups to make coffee or cream and sugar.
2. The bathroom was absolutely horrendous. There was gum behind the toilet the sink,and jetted tub were absolutely disgusting. Mold everywhere..I feel I need to get a tetanus shot after using that bathroom.
4. There were two employees loudly arguing and swearing for over a half hour outside our room. I thought it was going to get physical at one point.
5. The restaurant wild caddis’ online menu is not the menu they actually have. We were seated for dinner and heard the waitress continuously apologizing for long wait time and orders not right. We waited 30 minutes with no greeting and got up and left.
6. Breakfast was standard hotel fare, nothing special… the construction workers and their kids were sitting at the main tables eating breakfast before they went to work as the guest had to sit in the bar area for breakfast…
6. We asked for a “refresh” on our room after two days and that consisted of two rolls of toilet paper and fresh towels thrown on the bed. No cleaning, no nothing..
The management seemed disengaged and uninterested in rectifying any of the issues. We expected 4 star resort and service and got a two star motel with terrible service. The bathroom was a big deal… take your money elsewhere…
Jack T from:
Published Date: Oct, 14, 2021 Travel Date: Oct, 1, 2021 Rating: 3
It's not a ranch; needs more updating
The back side of the property is lovely; really enjoyed the stream and colors in late fall. However, they had several issues which warranted an average rating. Almost wanted to lower the rating by one but gave them credit for the serenity of the grounds in back.
First, our building was getting a new roof as we checked in (Cougar room). They explained the situation but made no attempt to place us in another building or at a minimum our rate should have been discounted since we were never notified in advance. Thank goodness we had a light rain over the next two days which put the roofers on the sideline.
The tub in the room was disgusting! We were told that's on the remodel list but it didn't help our situation. Again, no action when this was brought to their attention.
There were some vacant rooms in our building and that's where some of the construction workers were being housed! Really??? And I had to overpay for our room!
Lack of staff keep the dining room from being open our first night. That kept us from even considering a dinner there...didn't want to risk a substandard experience. However, we did eat the buffet breakfast included in our rate and it was quite good...that was a positive!
I'd probably not stay there again as it was overpriced for what was offered. I'd look further at some of the hotels/other options in Big Sky if we visit there again.
- Value: 2
- Sleep Quality: 4
- Service: 3
Explore01611308103 from: Big Sky, Montana
Trip Type: Friends getaway
Published Date: Oct, 8, 2021 Travel Date: Sep, 1, 2021 Rating: 1
Disappointed but not Surprised.
First of all the dining experience was absolutely horrid, for the price we were paying it was mediocre at best. We attempted to stay in Osprey in September and while the entire property smelled of sewage, but the lock our door did not work as well. Despite going to the management team about our concerns, we were not at all listened to and simply brushed off.
Published Date: Oct, 1, 2021 Travel Date: Sep, 1, 2021 Rating: 5
Our first stop on the way through to Whitefish, did not dissapoint. Ideal location. Log cabin feel, beautiful grounds. A very pleasant experience. Only 10 minutes from the little town of Big Sky. Very relaxing
- Value: 4
- Cleanliness: 4
- Service: 4
T B from: San Tan Valley, Arizona
Published Date: Sep, 21, 2021 Travel Date: Sep, 1, 2021 Rating: 1
Room was a nightmare. Grizzly Bear room. We had to go buy cleaning supplies. Spent an hour cleaning the bathroom so we could use all BUT the tub. I had zero faith in asking the resort to come clean it. We could not bring ourselves to step into the tub. Sponge bathed for two days. The 1990 broken jetted tub had pink and brown mold in it. The carpet was stained in several places and random squares were cut out. The deck railing was coated in bird poop. We cleaned it. Over head light was burned out. The vanity sink had hard water and mold crusted on it. Stain on the pillow. $620 for two nights…such a bummer. Pretty much zero thought to Covid…they had a box of masks and a hand sanitizer out here and there. No staff was masked. We would have left if we could. We were there for a wedding and didn’t want to cause a scene for the wedding hosts. Thankfully the resort did a nice job on the wedding.
- Rooms: 1
- Location: 5
- Service: 1