USPL Reviews Provided by
Best Western Rocky Mountain Lodge
TripAdvisor Traveler Rating: 1058 reviews
The customer service was amazing
User: juztine7373 from: East Helena, Montana
Published Date: Jan, 4, 2021
Travel Date: Jan, 1, 2021
Rating: 5
The room was clean , cookies were delicious the customer service by the front desk was amazing! The girl at the front desk watched over our daughter and made sure she was getting in the vehicle with only our family :) much appreciated! The bed was very comfortable! We loved our stay !
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A+
User: mthubbards from: Missoula, Montana
Published Date: Nov, 30, 2020
Travel Date: Nov, 1, 2020
Rating: 5
Everything from the cozy lobby to a professional and and courteous staff, an immaculate room and perfect bed made my stay wonderful! I recommend this Best Western in Whitefish to everybody and I hope your stay is as pleasant as mine.
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Dog friendly hotel and staff
User: MarciBB from: Burbank, Washington
Trip Type: Family
Published Date: Nov, 22, 2020
Travel Date: Nov, 1, 2020
Rating: 4
Location was great-close to restaurants and downtown Whitefish. Wonderful staff-friendly to both 2 and 4 legged guests. Room was nice, clean and comfortable. Traveling during COVID-19 does create restrictions in the hotel’s ability to offer the usual services. Breakfast was still available as “grab an go”-didn’t mind that in the least. Maid service is limited, but, again I didn’t mind making my own bed or going to the front desk to request clean towels. The hotel provides a nice grassy dog walking area which includes a dog waste bin and waste bags for your use. All in all a great 3 night stay. I only have 1 gripe/complaint: the hotel charges an extra $20.00 per night for your pet. The cost is fair and I didn’t mind paying it. However, common courtesy and having the tools at your disposal to clean up after your pet does not guarantee everyone that has a pet will be courteous. Such was the case during our stay. I have never had to be so mindful of stepping in dog doo as I was this trip! Rude, lazy dog owners...SHAME! The flip side of that is a pet owner that assumes the extra charge means the hotel will take care of clean up...after all, you’re paying for the pet over and above what other guests are paying that do not have pets traveling with them. Here’s my complaint...if the hotel is going to charge an extra fee for dogs per night, the hotel should have an employee going out and providing some clean up daily at least in the designated pet area. Simple common courtesy, pride in your business and being able to combat guests from walking on carpeted floors without leaving dog poo tracks or having to clean the bottom of their shoes using hotel towels!

Clean, comfy, cozy and great value!
User: HeidiGrebeinTC from: Traverse City, Michigan
Published Date: Nov, 15, 2020
Travel Date: Nov, 1, 2020
Rating: 5
The woman at the front desk in the evening was super friendly, interesting, and helpful! All other staff we encountered were really nice and also helpful. Our room was a suite with a gas fireplace and was roomy yet cozy and comfy. It had all we needed. Room had been updated sometime recently which is always nice. We really appreciated having nightstands at the bedside with lamps and electric outlets and USB ports! We also loved having a kitchenette with sink, small fridge, microwave and countertop. We liked being able to put our feet up on the coffee table and ottoman as well as bringing our breakfast up to our room each and and having comfortable table and chairs to eat at! The closet is large and there are big dressers and a large TV. The bathroom is on the smaller side but has a large single vanity and large lighted mirror. The king bed was really comfortable for being well used (probably?) and we are grateful for the thorough sanitizer ion process they use during these times. We do bring our own wipes and clean all surfaces, etc. anyways. Great 4-day stay!
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One of the best Best Westerns
User: Kerry C from: South Bend, Indiana
Published Date: Nov, 12, 2020
Travel Date: Nov, 1, 2020
Rating: 5
This hotel stands out because I was traveling due to my son being in a serious accident. We had to load all his belongings into the room to sort and pack for a train ride back to Indiana. The hotel helped with getting rid of the trash, providing a shuttle to the airport to drop off the rental car, and to the Amtrak station. When we couldn't get everything on the train, Brett even shipped us what we couldn't fit. Great work, thank you.
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