We'd read the reviews, so we knew the rooms would be tired (they are), the carpet stained and a little smelly. But the location is convenient, the beds are really comfortable and the price was right. The sink didn't drain, so the next day we informed the front desk early in the morning, upon returning late in the afternoon, it had not be fixed. The next morning we requested the sink be fixed and asked for additional towels, when we came back, the sink was fixed, but no towels. The ice machine in building 1 did not have ice the whole time. At the peak of dinner time, the Tavern was overwhelmed, long lines to order, not enough tables and lack of direction caused lots of frustration. But, they do have a nice coffee shop and in the quiet of the morning, it was calm and had everything you'd need. Great gift shop, with local beers by the individual can. So in the end, it was fine, and the staff worked hard, but managers could create a better experience.

Stayed one night in October specifically to be able to see both a sunset and sunrise at the canyon easily. Location is great for hopping the blue line shuttle bus- or walking out to the Rim Trail. Rented a king room in the east buildings & was on 2nd floor of building 3. Check in is not where the actual room building is, but they do tell you that on their web site. They also don’t have WiFi in the rooms -but again the site will tell you this and the front desk staff will as well at check in. Room was plenty spacious with a couch, small desk and side tables along with multiple lamps decent tv reception and a mini fridge. Carpet seemed a bit old and the sink was definitely older with some staining and the cabinets were like a painted plywood - but the room was clean- just some things were a bit dated .. bed was comfortable , water pressure & temp were good in the shower (they supply bath & bodyworks eucalyptus mint bath products as well) check in and check out were smooth as well - would stay here again if I wanted to spend a night at the canyon in the future.

The rooms at the lodge definitely needed an update. Although it was clean and had the benefit of actually being close to everything along the south rim, I felt the National Park Service could have done a better job. Perhaps, having a large chain that manages lodging take over on a contract might be worth considering.

When you check in at a hotel your interaction with the staff sets the tone in my opinion for the type of stay I may look forward to. While checking in the kid informed me that I no longer had the room I booked 8 months ago because they over booked the rooms in the east wing that had the king size beds. That was stupid, don’t ever tell your customers that. Since I booked it 8 months in advance and called a week prior to our arrival to confirm, I asked him who were the people that got my room? It was like dealing with a 4th grader. He didn’t look me in the eye, didn’t offer an apology and seemed to be afraid to inform me that my new room wouldn’t be ready for another hour. That was another issue I had considering check in is at 3 pm and it was 4:10 at the time I tried to check in. The funny thing was he was training a girl during my check in.So finally having delt with incompetence long enough I asked her what would she do to fix this situation. The kid made the only bad descion he could ,he gave us a 2nd floor room in the middle of the building because that was the only room he claimed was available. I understand that it’s a poorly run 2 star hotel, I’m a tourist and I won’t recommend or stay here again. At least train the staff to throw out a fake apology or act like they care about there customers. In the future I would advise the socially ackward kid to Never tell the customer your room you booked 8 months in advance was over booked, Tell them it was due to plumbing issue , fire damage or covid19. That’s management 101!!! Accept for the room being clean and close to the canyon I would compare booking with yavapai lodge to be like booking with American Airlines.

We could not have had a more pleasant stay! The service was exceptional, from the front desk to the restaurant. The rooms are clean, comfortable, quiet, and truly capture the “essence” of the Grand Canyon. I would like to especially commend the front desk Manager, Catt, who took exceptional care of our large group. She is competent, caring, professional, and was a pleasure to work with. She went above and beyond to help us work through what could have been a bad situation to ensure we had a pleasant and memorable stay. There were 14 people in our group. We will all definitely choose Yavapi Lodge when we next return to the GC.