USPL Reviews Provided by
KEJTHEANIMAL from: Galway, Ireland
Published Date: Feb, 22, 2021 Travel Date: Feb, 1, 2021 Rating: 4
Excellent Stay - POOR WIFI
I stayed at the Yavapai Lodge on 2/21-2/23 and have nothing but the highest appreciation for the overall cleanliness of my room, and the accompanying main lodge - both of which are beautifully built and are clearly well maintained by the staff. However, my one issue with my stay, which I imagine is shared by other visitors, was the utterly poor WiFi connection/service reception both in my room and in the Yavapai lodge. I attempted to get a WiFi connection in my room which was anything but stable, and could not find a better solution at the main lodge, and Park Headquarters were closed due to COVID. Two staffers at the Yavapai lodge were incredibly helpful in providing information as to where we could secure a stronger internet connection, and we ultimately had to drive 15mins to Tusayan and use a hotel's lobby WiFi. As an avid traveler and frequenter of National Parks, I was very disappointed by the Grand Canyon National Park's lack of Wifi infrastructure, which negatively impacted my overall experience. I am sharing my feedback in the hopes that some of the funds contributed by the parks 6.5+million visitors each year could be allocated to building a more robust WiFi connection, to support travelers who are doing their best to balance experiencing the beautiful park with their work demands that require a stable internet connection. GCNP staff: please consider implementing a plan to resolve this issue.
- Rooms: 4
- Value: 4
- Service: 4
F6588TSmatthewr from: Prescott Valley, Arizona
Published Date: Feb, 11, 2021 Travel Date: Feb, 1, 2021 Rating: 1
Rude Manager poorly trained staff
Caution: you will not be given a refund if a road is out of service in your journey to the lodge or bad weather. there are areas without phone service near the canyon. And the staff may or may not answer your call when you need information. The manager is caustic and has no empathy for a situation like that. management trains staff members to specialize in one type of question or another. communication is more difficult than normal. I'm a frequent traveler with lots to compare to. There are other places to stay near the canyon! Enjoy
- Value: 2
- Location: 5
- Service: 1
Trip Type: Couples
Published Date: Feb, 1, 2021 Travel Date: Jan, 1, 2021 Rating: 1
Terrible Customer Service from Management
The first night we stayed the heater in the room didn’t work. We called the front office and they brought a space heater that did absolutely nothing (we do appreciate the fast response and friendly staff at the front desk who were trying to be helpful). We had to sleep in our jackets that evening and barely kept warm during the incredibly cold winter night. On top of a $50 refundable deposit asked for at the time of arrival (despite a full payment through Agoda), my credit card was charged 3 separate additional times in the amounts of $188, $123.94, and $73.94 (again despite having paid the full amount weeks earlier through Agoda). None of these charges matched with the previous fully paid amount. It took several days of calls to finally reach a supervisor that could help resolve the problem. When I finally spoke to her, she was very quick to interrupt and talk over me without hearing my full story and tried to dismiss my grievances. I have never spoken to any business that treats it’s customers this way...EVER. Especially after wrongly charging my card for more than $385!! The incredibly high cost and low quality of the room with the added rudeness of management makes this place a no-go for me and my fiancé in the future. What a terrible way to spend a vacation and engagement.
Shiloh_Kirby from: Oklahoma City, Oklahoma
Published Date: Jan, 20, 2021 Travel Date: Jan, 1, 2021 Rating: 4
New Year Coffee and Muffin
visited coffee shop only - they were extremely busy due to the new year.
Quick service, coffee was hot and muffin was delicious!!
the coffee shop stemmed off from a lobby [it was a small, grab and go deal] that further led to the hotel.
I ended up using the hotel bathroom which was lovely.
It was crowded - located up in the canyon - a good spot to warm up or take a break + grab food. I think there was a grocery store of some sort? - it was a large place.
Parking lot was large.
- Value: 4
- Location: 5
- Service: 4
Roque from: Mexico City, Mexico
Published Date: Jan, 5, 2021 Travel Date: Dec, 1, 2020 Rating: 4
Nice and rustic
The place is somehow rustic and simple. The rooms were OK, everything worked fine and the room size was OK. Bathrooms are a little chilly. The A/C in the room worked fine and the room was warm and nice. The rooms have a small fridge but no microwave. Due to Covid, there was no breakfast or restaurant service available but there is a general store nearby in the premises where you can buy prepared food such as sandwiches or buy groceries in general. They offer free coffee all day.
The Check-in was fast and there is a small lounge in the building (we used to dine there). The location is great, in 5 minutes you can reach the canyon and the views and there is a bus stop nearby.
Please note that there was no cell service in most of the trail and park (at least where we were) and Wifi in the lodge is bad.
The nearest town is about 20 min drive.
Overall, I liked the place and I would return, however, I feel it is pricy based on what you get.
- Rooms: 3
- Sleep Quality: 5
- Service: 5