I stayed the hotels. it was awesome. I would like to recommend other family tour person. to stay here if they visited near this hotel for family tour. Specially value of the booking is also not quite expensive

It’s hard to fathom but this hotel is the worst hotel in the best location. Clearly the message is that you have no other option for best lodging at Grand Canyon so deal with it. The rooms are small and not comfortable for a family of 4 bathrooms are tiny. Due to covid not even a coffee machine but that’s the least of it. There is no employee to help you out and the dining at El Tovar which is the only option at this time is mediocre at best. 4 meals there in 2 days it’s just unbelievable. They should hire Marriott or Disney people to come in and revamp the whole thing add coffee shops and multiple accommodations at every level and dining options. Teach the employees customer service you can tell they have zero passion for their job. Thankfully the Grand Canyon and wildlife do not disappoint and you deal with these accommodations.

Have to check in at El Tovar. It’s super dark at night, bldg not clearly marked and as a 1st time Grand Canyon visitor-I feel the gentleman who checked me in could have/should have been more informative. I didn’t have rim view and room cost $125 more than a quieter, more modern room about 5 min walk away in Yavapai lodge. Room with partial Rim view would’ve been $200 more. IMO, if you’re awake to view the rim from your room-you’re at the Grand Canyon and more than likely fixing to go see the rim from outside your room anyways. Had to park on street with an uphill Climb with luggage to arrive at building: which again is NOT clearly marked, especially when it’s dark. There is another option in park besides the overpriced Xanterra management monopoly. Yavapai was nicer, quieter, right by grocery store, parking immediately outside of room, $125 cheaper, more updated, on shuttle line.

We stayed in a rim view room, first floor. Room is decent size (think Hampton inn size) but bathroom is very small- only 1 person at a time. The hotel overcomes this by offering multiple mirrors in room. Beds were comfortable. We really liked being near bright angel area.

The convenient in-the-park location and canyon overlook views are 5-star, but the “modern” property is dated. Very small bathrooms that appear to have seen decades of visitors. 1st floor room that we had was very loud due to the people staying above. Parking is very limited, so if you don’t get lucky or have patience to wait for a spot you’ll be walking (but you can still drop you stuff at the room while you’re stopped at one of the doors). Note that check-in is at the main desk at the El Tovar hotel.