USPL Reviews Provided by
Kachina Lodge
TripAdvisor Traveler Rating: 1201 reviews
Customer Service is non-existent
User: D3748CPryanc from:
Trip Type: Family
Published Date: Sep, 15, 2022
Travel Date: Sep, 1, 2022
Rating: 1
Not sure where to begin. Having a reservation does NOT guarantee you a parking space. No parking! Zero. All spots taken by non guests. Outside guests take up all hotel parking to be close to the rim. Your car will not be anywhere close to the Lodge. Maybe not even in the park. Broken AC unit. Two people were sent, confirmed it was broken, nothing they could do. No room alternative or an offer of refund. Even though the rooms are advertised to have AC, not having AC is not grounds for them to do anything or even offer a partial refund. There are zero food options for dinner. Despite saying they are open until 9pm, food orders stop at 7:30pm due to lack of help. The waitress got mad and just left her shift after people had the nerve to ask her if take out was an option. No parking. No Air Conditioning. No Food.

Very good hotel in Grand Canyon Village
User: Maria Thereza M from: Saquarema, RJ
Trip Type: Family
Published Date: Sep, 13, 2022
Travel Date: Aug, 1, 2022
Rating: 4
Very good hotel in Grand Canyon Village. Nice and cozy rooms. Very tidy as well. The hotel does not serve breakfast or offer a bar or restaurant but in the nearby properties, 5-min walk, you find all you want including good restaurants, shops, bars and choices for excursions. Rooms have a great view of the Canyon.
Subratings:

canyon views
User: STAcyC17 from: Lynn, Massachusetts
Trip Type: Couples
Published Date: Sep, 11, 2022
Travel Date: Sep, 1, 2022
Rating: 5
I wanted a room with a view and loved being right on the rim. Having done it once, I think I would opt for a less expensive option as long as it is sti) in the park and has amenities including a private bath and ac. Parking was limited. Unless you are traveling to the watchtower park your car and take the park provided shuttle for free to many points of interest.
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Breathtaking views from Room 6333
User: Footprints657579 from:
Trip Type: Friends getaway
Published Date: Aug, 13, 2022
Travel Date: Aug, 1, 2022
Rating: 5
Breathtaking views of the canyon and Lookout Studio from Room 6333 on the second floor!! The lodge is located feet from the south rim in the Historical village, next door to El Tovar - minutes walk to restaurants, Hopi House, Bright Angel trail, two of the shuttle bus terminals. and the train depot. The room was spacious, quiet, and comfy with 2 queen beds, coffee maker, and a nice size fridge. We loved starting our mornings sitting outside the lodge watching dawn's light wake the canyon. Elk and deer grazed next to the lodges at the crack of dawn. One elk put on quite a show hanging out next to the lodge the entire day. Surprise bonus: Grand Canyon railway delivers luggage directly to the room - it's in the room when you check-in - no lugging around until check-in - and picks them up directly from the room when you depart. Booked this room 7 months out. Can't wait to return!
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Simply a waste
User: AntoineEgo from: Italia
Trip Type: Family
Published Date: Aug, 9, 2022
Travel Date: Aug, 1, 2022
Rating: 1
The hotel is a depandance of the El Tovar hotel, with witch shares the reception and other services as the restaurant. The outlook is miserable, fashioned in the 70thies, with a 2 stories building that would better suit a modest office building in an industrial area. However the inside is even worse, with carpet tapestry in every floor (room and restaurant included), whose nauseating stink can tell about decades of poor cleaning. Service is simply horrible, inexistent to say the least. It was impossible to exploit any outdoor tables for a breakfast, just to avoid the carpeted inside dining room and enjoy the amazing outside view. What is utmost intolerable is the waste of a wonderful location assigned to such a horrific hostel. A real shame!

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