USPL Reviews Provided by
rover_eight from: Mission Viejo, California
Published Date: Feb, 7, 2021 Travel Date: Jan, 1, 2021 Rating: 3
Know what to expect before booking a reservation
The review is for Partial Canyon View Room.
The purpose of the review is to set the expectations straight. There are only 4 hotels close to the rim with partial canyon views. None of them have good reviews and so, we have to pick one of them and make peace with it.
El Tovar has the worst customer reviews which dissuaded me from staying there.
I chose Kachina Lodge which had decent reviews and has a nice view of the canyon.
On the day before check-in, I got a detailed text for check-in instructions. Upon reading the fine print (and to my utter dismay), this property does not have a service desk and check-in is managed by El Tovar management.
1) Check-in experience:
Should give negative stars if possible.
Time inconsistency -- The check-in text (that I received the night before) says check-in time is 3pm. Upon getting to the front desk, we get to know that check-in time is 4pm.
Staff behavior -- I got there at 1.30pm on a Thursday and hoping for an early check-in. I waited in the queue while one other couple was collecting their keys. When it was my turn, this is how the conversation went --
Front desk lady : How may I help you?
Me: Hi, I have a reservation at Kachina Lodge for 2 nights.
Front desk lady : Show me an ID and I will see what I can do.
( No pleasantries, no welcomes, just super pi*** for some reason)
She goes on to let me know that room is not ready yet and they will give me a call when its ready. Never got a call. Went back at 3.30.
Front desk lady : Room is still not ready. But the room next to it is ready. I can give you that.
Me: Is there a difference?
Front desk lady : No.
( I am confused. Why wont you just give me the first available room? )
2) Room (3.5/5):
Views – The views were awesome. Just breathtaking and that made us forget all the check-in sh#t that happened.
We could see the canyon clearly from our room. There was tree in front of our window but that was barely blocking our view.
Is it worth staying inside the canyon? Yes, I would def recommend experiencing that once at least.
Amenities – The room itself needs some upgrade. Microwave oven is definitely needed. There is only 1 restaurant inside the park operating in winter. Would people not like to get food from outside the park??
Thermostat is fixed between 70-74 which is kinda OK but why the restriction?
3) Room Service: There is ZERO room service. If you need anything you need to walk over to the neighboring hotel - EL TOVAR.
I requested for a couple of wine glasses. The El Tovar restaurant asked me come collect them as there is no room service. I walk over to the place only to be handed Plastic Cups. Again, wtf??
During multi-night reservations, there is no room turnover services. You could request for towels though.
So, expect ZERO room service.
4) Parking: There was plenty of parking in front of the lodge. (Although it does not say it is reserved for lodge residents).
- Value: 3
- Sleep Quality: 3
- Service: 1
JosephD95 from: Panama City Beach, Florida
Trip Type: Couples
Published Date: Feb, 2, 2021 Travel Date: Jan, 1, 2021 Rating: 3
Moldy Smell with a beautiful view
This hotel is old and rundown. The room has a musty moldy odor and is very basic. The beds are hard and uncomfortable. You would think that they would upgrade but I guess you don’t have to when you have a canyon view. We only stayed one night and that was enough. Don’t expect anything other than a place to lay your head.
Robert K from: North Lauderdale, Florida
Trip Type: Couples
Published Date: Jan, 9, 2021 Travel Date: Dec, 1, 2020 Rating: 4
South rim location
If you're going to the Grand Canyon, it only makes sense to stay on the south rim. The room was basic, but you are on the rim path with a view from your room in some cases, as the rim is only 30 feet away. El Tovar has a restaurant, but also I heard no elevators. Room was clean and comfortable.
erin464 from: Houston, Texas
Published Date: Dec, 5, 2020 Travel Date: Oct, 1, 2020 Rating: 3
Decent But Expensive for What You Get
We stayed here for one night, in a room on the second floor facing the parking area. The rooms themselves are fairly nice but the hallways, common areas, and exterior of the hotel look quite creepy and resemble an old Soviet-era office building. The location is great, right on the rim, and right beside El Tovar Lodge. However, be aware that there is no designated parking for the hotel so depending on when you arrive you may end up driving around the nearby parking lots for quite some time and/or parking quite a ways away from the hotel. Also, if you travel during COVID be aware that the only nearby restaurant that is open is at El Tovar, and that requires a reservation. Otherwise, you need to go to the food hall at Maswick Lodge (walkable, but VERY dark at night so you're probably better off driving). The food hall also has food for purchase for breakfast, which is what I recommend if you're staying at Kachina and wanting to head out early for sunrise and/or to begin your hike. Note that you need to check-in at El Tovar when you arrive. I would put this hotel on-par with your standard La Quinta or other budget motels, but at a much more luxury rate.
- Value: 3
- Location: 5
- Service: 3
Gantt524080 from: Athens, Georgia
Trip Type: Couples
Published Date: Dec, 5, 2020 Travel Date: Dec, 1, 2020 Rating: 5
One Night Stay
A quick one night stay at the lodge to see the Grand Canyon. Lodge was very nice and very clean. Ate lunch and dinner at the El Tovar as it was the only food around due to covid closures. Beautiful views if you book the rooms with the canyon view.