I love historic hotels, but they are often neglected and poorly run. El Tovar fits the description. It is charming, but it's too clear that nobody really cares. There is no attention to detail or decent customer service. Think about the soggy, overpriced sandwich you'd find at the Grand Canyon gift shop. This is the hotel room version of that sandwich. After years of waiting to stay here, it was a letdown.

Nice, quaint, old hotel in the park. One of the better options for national park lodging with beautiful views of the Grand Canyon of course. We would definitely recommend to others as well as stay here again.

Stayed the night in the Zane Grey Suite! This hotel is beyond amazing! The history of the place is so cool, very well set up and decorated to commemorate the history! Wonderful service throughout the whole place! Zane Grey Suite had a balcony with a view of the canyon!!! The hotel is literally feet from the South Rim! Cannot go wrong staying here! If you can’t stay, have a delicious meal at the El Tovar dining room inside the hotel, again with an amazing view!

Our family spent one night at El Tovar the day after Christmas. We had not stayed at the El Tovar since 2001 and after reading some of the negative reviews we were skeptical. It was much better than expected. We were traveling with our two teenagers so we booked a suite which was less expensive than booking two rooms (all 4 of us in one small room is too tight). The suite was ready when we arrived early (around 1:00pm), very clean and gave us little room to spread out. We had booked dinner reservations in advance and were very impressed with the COVID-19 protocols. Tables were very spaced out, servers wore masks, and guests wore masks as instructed except when at table. The service was great and the food while not amazing was very good. We did think it was very warm in our room (it was on the 3rd floor so all the heat rises) but instead of turning on AC we just opened the windows as it was very chilly at night so that worked. Breakfast the next morning was delicious! Overall the hotel is a little expensive but you are paying for the prime location at such a historic property. If you don't want to be right on the rim of the canyon, there are many other lodging options in the area.

stayed there one night. room without coffee staff. Air Conditioning so noise which is totally unacceptable. Dinner just OK..not more than that. good breakfast... pricey. coffee for 4 dollars not acceptable. Not recommended