USPL Reviews Provided by
El Tovar Hotel
jonathanlairds from: Pensacola, Florida
Published Date: Nov, 30, 2020 Travel Date: Nov, 1, 2020 Rating: 3
Dining Room Experience
El Tovar.Great food, excellent waitstaff, great fireplace!Ruined by two families that HAD to bring in a dog that was gobbling crumbs on floor at adjacent table. Owner picked up and held in lap.Ruined.
Judy915 from: El Paso, Texas
Trip Type: Family
Published Date: Nov, 28, 2020 Travel Date: Nov, 1, 2020 Rating: 4
“Suite” or room with an adjacent large closet
First of all the location is unbeatable and the canyon itself inspired awe every minute we were there. That being said the Zane Grey suite was curiously awkward. You walk into bedroom area, large and lovely and then to right is another room. The extra room had another TV, a minifrig and a large empty bookshelf. Awkward seating, the couch cover crumbled on us and available lighting minimal. I’m sure it could be made more functional with very little effort. We rearranged as best we could. Despite that and the caution we didn’t have a canyon view (not true we had a gorgeous view from balcony) we loved it. The bathroom was beautiful and the food was actually delicious (room service from dining room). I’d go again tomorrow
cruzing2015 from: Ocala, Florida
Trip Type: Solo travel
Published Date: Nov, 24, 2020 Travel Date: Nov, 1, 2020 Rating: 3
You are paying for location...and that is mostly it.
First of all let me say that this is a historic hotel so they don’t have all of the same amenities we would expect in a Hilton. That being said, the beds were comfortable and the sheets were clean, although the room wasn’t quite white glove. But it was acceptable to me. The food in the restaurant was pretty good but rather pricey. The waiters and waitresses in the restaurant were super friendly and nice though. Can’t beat the location! That being said, lots of the other hotel stuff isn’t exactly customer service oriented. I wonder if it is because they are used to dealing with Uber wealthy people or the celebrities (they are always name dropping “so-and-so stayed here or so-and-so sat at this table”.) Some of the front service desk staff and the people in the gift shops were low key rude. The young lady who checked me in for my stay was super friendly and helpful, but all of the other times I called down or talked to someone at the front desk I was met with a blank stare. Same thing with some of the staff taking the reservations for the dining room...but not all of them. I get the impression that the staff does not communicate well with each other. If you want to eat in the dining room definitely get reservations! The view and convenience do not disappoint, but if you’re used to high-quality customer service you probably be pretty disappointed
PBORG12 from: Pacific Palisades Calif.
Trip Type: Couples
Published Date: Nov, 23, 2020 Travel Date: Nov, 1, 2020 Rating: 1
El Tovar is a dump and the u n friendliest staff ever. Never a hello or Good Morning or have a nice day. Asked about the President’s suite and check in didn’t even know what we were talking about. Rooms are awful and depressing.
Hotel has public restrooms— unbelievable! Hotel guests given no priority in dining room.Stayed 2 nights too long. Nov 18&19 Asked for a canyon view and told none of their rooms have views. Just shocking at how awful staff is. The women handling the reservations in the lobby are awful and unfriendly.Dining room mediocre but Tom and Michael were good waiters and pleasant. Restaurant mgr ( lovely from Poland) was very nice. Get rid of all your other staff ! Have traveled the world staying at high end and this is probably the worst experience EVER. Couldn’t wait to leave.
Steve O from:
Published Date: Nov, 20, 2020 Travel Date: Nov, 1, 2020 Rating: 4
El Tovar Nov 2020 Nice Visit
We stayed at El Tovar for 2 nights (mon/tues) Nov 9 - 10 in a standard queen ("no canyon view") room. We were pleasantly surprised to be placed on the 3rd floor with a partial canyon view. The room was very small - we assumed this is due to the smaller room sizes from 115 years ago. The "queen" bed seemed rather narrow for the 2 of us. Not a big deal as we spent most of our time outdoors enjoying the scenery and hiking on the south rim. There is a small fridge but not coffee maker - you might consider bringing a small hot pot to make your own. I had expected the hotel to be much larger/grander ... but it was rather small ... from the room sizes ... to the front lobby ... to the grounds. It does have an old authentic feel to it. We enjoyed dinner two nights at the hotel having made reservations beforehand. Service was excellent - the food was just ok and not that special (duck, strip steak). You can also put your name on a wait list and get a text when your table is ready. No reservations for breakfast. Front desk person was friendly and helpful.
We had a bell person help with our luggage upon arrival - just park in front and ask for help. We got a good parking spot in the nearby lot and didn't move our car for 2 days. The lot was very full most of the time so you may need to walk a bit to your car. There was a food truck parked in front selling bugers, drinks, etc. I had a beyond meat burger which was disappointing as the burger was not hot - probably cooked in advance and held in a warmer.
I would stay here again to be near the canyon in comfort.
- Location: 5
- Cleanliness: 4
- Service: 5