USPL Reviews Provided by
Best Western Plus Greenwell Inn
TripAdvisor Traveler Rating: 1394 reviews
visiting national parks with extended family
User: danochavez from: Sandy, Utah
Published Date: Oct, 23, 2021
Travel Date: Oct, 1, 2021
Rating: 3
Very nice hotel stay. Breakfast staff was to notch. We were a little disappointed that we received no room service while we went out visiting the parks, not that it mattered much to us but at the least our beds could have been made. To be fair the hotel was booked solid and they are probably dealing with a staffing shortage like so many businesses these days. Other than that, our rooms were clean and the grounds are well kept.

An OLD motel not worth the money
User: FarAway21295648118 from:
Published Date: Oct, 22, 2021
Travel Date: Oct, 1, 2021
Rating: 1
I usually don't write reviews on social media. But after my recent stay at this property I felt obliged to share my experience with anyone that might be even thinking of staying here. We are BW Diamond members and appreciate the recognition and the upgrades that come with the membership. This place is just an old, old motel that has had the lobby spruced up, a fountain placed in the entrance, and associated with the BW PLUS category of hotel. After this stay I wonder if the only reason it was in the PLUS category is that it ticked all the necessary boxes to get in to that category... ironing board and iron, refrigerator, coffee maker (which was filthy), breakfast offered, and nice reception area. The hotel rooms are laid out in the old style of an exterior walkway with the doors to the rooms off it. This resulted in one tiny window offering no privacy and most importantly NO light in the room. The lights were cheap Home Depot lights. The tub shower had a cheap double shower head and there was mold in the corners. The tub was discolored and there were dirty yellow drip stains on the ceiling (maybe from people smoking in the bathrooms because it was a non-smoking facility). Because it's an old motel the walls were rice-paper thin. Then to make the situation even more terrible, we didn't have hot water in our room for the first 2 days of our stay. We reported it each day and they said "it was fixed" but no hot water flowed in our taps. Finally on the 3rd day (after yet another call to the front desk) we had hot water and could shower. To add insult to injury they gave us a 25% discount for ONE night of our stay! I'd say that if it was cheap I got what I paid for but it wasn't priced that way. Since it was Moab and hotel rooms are always at a premium -- especially with COVID, there wasn't the option of checking out and in to a more acceptable option. This made us feel even more trapped. Our only solution was that we accelerated our park visits and left 2 days earlier than originally planned.

We rested well here
User: Ras65kf from: Klamath Falls
Trip Type: Couples
Published Date: Oct, 12, 2021
Travel Date: Oct, 1, 2021
Rating: 4
We stayed for two nights and rested well in the comfy beds. It was so nice to relax after spending full days in the parks. Everything was clean and furnishings were nice. We had trouble with the WiFi not working at first but we told the front desk and they noticed tech support who quickly got it working for us. It was mostly quiet but we did hear the guests in the room above us. The breakfast areas was a bit congested but the food was good and well attended by the staff. We would recommend this hotel to others.

Close to Arches and Canyonlands
User: andrafranklin from:
Published Date: Oct, 3, 2021
Travel Date: Oct, 1, 2021
Rating: 5
This hotel was just perfect for us. Close to the parks. Beds slept well. Clean rooms. Most outstanding were the two gentlemen helping with breakfast. Helpful, friendly, keeping the place spotless. Would recommend

Nice stay
User: 82012mimi from: Leawood, Kansas
Trip Type: Couples
Published Date: Sep, 19, 2021
Travel Date: Sep, 1, 2021
Rating: 3
This is a nice motel. The breakfast personnel are stellar. Most things are nice. My feedback is that the floor and bathroom tiles and tub floor could use a serious cleaning. Overall, I was happy with the room, just noticed a need for better attention to detail on cleaning.

© TripAdvisor 2021