USPL Reviews Provided by
Yellowstone Park Hotel
W2832SLdavidt from: Tampa, Florida
Published Date: Sep, 15, 2023 Travel Date: Sep, 1, 2023 Rating: 5
Well run hotel
Great check in experience. Staff friendly and helpful. Not a hot complimentary breakfast, but well run and clean. Rooms are large, clean. In September we were surprised at price point but was in line with other competitors. We will be looking this hotel group up again on our next visit.
- Value: 4
- Location: 5
- Service: 5
nnk815 from: New York City, New York
Published Date: Aug, 25, 2023 Travel Date: Aug, 1, 2023 Rating: 4
Clean, comfortable, good for short stay
Not bad considering the selection of hotels in the West Yellowstone area. The main thing is this hotel is clean and the beds comfortable. The decor is outdated and it does feel like like a motel-vibe, but that is most of the places in this area. Location is great (right off the entrance to the main road into the park). The smores are a great nighttime treat although unfortunately with only one fire pit, it can get rather crowded. They have free bikes to rent and even include a helmet. There is always coffee and tea in the lobby.
Breakfast leaves a bit to be desired (very standard American breakfast - processed foods like muffins, etc, some unappetizing eggs, fruit/yogurt). We didn't eat breakfast here most days so it wasn't an issue. There is a pool but we didn't use it.
Overall we found the hospitality great and would return if we were in the area.
Fayyaz L from: Montreal, Quebec, Canada
Published Date: Aug, 13, 2023 Travel Date: Aug, 1, 2023 Rating: 1
Extremely unhelpful staff which rui
This one earned a bad review in every way. Plz stay at your own risk
Booked two rooms together for 2 days. Upon check in, was told 'Requests made via booking.com don't work but we will address your needs of two rooms being together'.
One day in, when I head back alone to the hotel, (while rest of my family wasn't around), I discovered my keys aren't working while I still have one more day of reservation. Thinking they malfunctioned, I headed to the reception. I was expecting a 'sorry, here is the fixed key'.
Kate - the front desk manager asked first, 'did you extend your stay', and my answer was no. It was booked for 2 days from the get go and we are only one day in. Then she asked for my id, which I provided her. Then without any apology for faulty keys, she told me my name isn't the one on the reservation (for this room), and she cannot issue me another key without seeing the id of the person whose name is on the reservation FOR THIS ROOM.
No amount of explanation or evidence - would work for her except the id, offering to show her booking confirmation from booking.com which shows both rooms reserved by me together, and she has confirmed the same already, and also can see my credit card billed for both worked for her. I eventually had to call my grand parent back there to show her his id to get the keys. We missed some activity that day.
a. Hotel's fault of keys malfunctioned one day earlier. Technically they should just apologize and provide keys without asking for anything.
b. Again hotel's fault to swap names between the two people (my booking was with my name for the room whose keys I was carrying)
c. Whether it was an issue with either of the above, any sane person in the hotel industry (called hospitality for a reason) would be able to relate when they have seen ID of the booking on the 2nd room + evidence of their booking via phone / booking.com
And no eggs without meat and a rude "No" when politely asked for the same (to multiple people)
- Value: 3
- Location: 3
- Service: 1
Mary P from:
Published Date: Jul, 14, 2023 Travel Date: Jul, 1, 2023 Rating: 4
Great for families!
Just got back from a four night stay. Great spot for families. Kids had a blast with bikes available to ride, smores and ice cream treats in the evenings. Rooms were cleaned every day. Breakfast was alright. Very carb heavy. Would benefit from adding greek yogurt or hard boiled eggs? Michael at the front desk was so helpful and knowledgeable. Michael was a big hit with our kids as well!
Caitlin A from:
Published Date: Jul, 10, 2023 Travel Date: Jul, 1, 2023 Rating: 5
Perfect for families
When we got to the hotel, we heard the dreaded words, “we gave your room away.”
But the sentence didn’t end there.
“…I noticed your reservation included kids so I went ahead and upgraded you to room so your family had more space.”
That was just the first thoughtful experience we had. From the amazing front desk crew to the housekeepers who gave my kids Hershey bars…everyone went above and beyond to create a stellar experience and core memory for my family.
Highly recommend this gem of a hotel!
- Value: 5
- Location: 5
- Service: 5