USPL Reviews Provided by
Holiday Inn Express & Suites Kalispell, an IHG Hotel
TripAdvisor Traveler Rating: 508 reviews
Rude and unsafe
User: Amanda P from: New York City, New York
Published Date: Oct, 22, 2022
Travel Date: Oct, 1, 2022
Rating: 1
The front staff was shockingly rude and aggressive with me from the very beginning. But what was really alarming was how unsafe it was. There was yelling and screaming all day and all night down the hallways. I even heard someone shout, “ do you want to fight?“ at 2 AM. I was afraid to leave my room for most of my stay. At one point I left my room to get food, and the sign on my door was ripped off. I mean the sign that states the room number. Dogs and homeless people wander the hallways all night long. There are tons of disgusting stains all over the hallways, clearly urine and excrement stains from the animals that just walk around barking. Then they had the nerve to overcharge me! I have made numerous complaints and I still have not been reimbursed. This place is just trashy
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Staff is exceptional!
User: travelkat317 from: Jacksonville Beach, Florida
Published Date: Oct, 18, 2022
Travel Date: Oct, 1, 2022
Rating: 5
Best stay we've ever had! The staff was unbelievably nice and helpful! The lobby was fully decked out in Halloween decor! I commented on them when we arrived and they said one of the managers did it! Owner is lucky to have these girls! The breakfast bar was great - Fruit, eggs, yogurt, pancakes, sausage, cereal, coffee - Clean & spread out. Rooms were clean. Fridge, microwave & coffee in rooms. Only negative is the walls are very thin & you can hear everyone walking above you so if light sleeper 3rd floor is best. Lower number rooms put you close to far end door w/stairs. We had room 205 & it was perfect! Location was great - close to shopping and 15/20 mins either direction gets you to Whitefish, Kalispell, Airport/Columbia Falls. Wouldn't hesitate to stay here again!
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Clean, Comfortable, Affordable and Convenient
User: rookiegolpher from: Neenah, Wisconsin
Trip Type: Couples
Published Date: Sep, 21, 2022
Travel Date: Sep, 1, 2022
Rating: 5
The hotel was clean, beds extremely comfortable, breakfast was exceptional and the staff was great. I took a chance and asked if they had bear spray to borrow, and they did!! Saved us $$! We stayed 3 nights then came back for 1 night before heading home.

Great stay
User: Jnutfe from: Newark, Delaware
Trip Type: Couples
Published Date: Sep, 20, 2022
Travel Date: Sep, 1, 2022
Rating: 4
I booked this hotel about a year ahead of time as a base for GNP for 3 days. The drive wasn't as bad as expected. Location is great if you want restaurants close by and even a Costo for gas. The staff was friendly, room was well lit and adequately clean. The best part was that there were individually wrapped gluten free blueberry muffins and bagels at the breakfast buffet (which was great for my spouse with celiac). Also loved the complimentary evening food from 5-7 served M-W (such as taco Tuesday) and the cookies. They also had bear spray at the desk that we took with us and didn't have to return it there. I would recommend this especially if you need gluten free.
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Jolly good, but
User: HappyInHagerstown from: Hagerstown, Maryland
Trip Type: Business
Published Date: Aug, 30, 2022
Travel Date: Aug, 1, 2022
Rating: 4
This is a fine property in scenic Kalispell, the gateway to far-northwest Montana and Glacier National Park. It is large, clean, has a helpful if not terribly engaged staff, huge bedrooms and super-cozy beds, large bathrooms with tubs that have two grab bars and a helpful rough texture to deter falls. Monday through Wednesday, the management puts together good gratis food for guests, including tacos, sloppy joes, and the like. Yummy fresh cookies, too, perhaps every night. Room lighting, however, is a disaster. Every light is bright, bright white, several watts too much so, and the light at the room’s desk was in a clear shade to boot, meaning that the user is staring directly into the bulb. We had to put bath towels over the lamps by the bed and that desk. Who in the world planned such a thing? The a/c also did not perform when we got there. It’s a good hotel worth trying, but bring your sunglasses if you turn many lights on.
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