USPL Reviews Provided by
Hilton Garden Inn Kalispell
tiffx1 from: Orting, Washington
Trip Type: Couples
Published Date: Sep, 25, 2020 Travel Date: Sep, 1, 2020 Rating: 2
I am a frequent traveler and usually stay at Hilton properties. My main complaint with this hotel is every time someone opens or closes the door to their room you can hear it as the doors slam so loudly. We were also given an adjoining room and could hear the people next to us when they came in late and were simply talking. The heating and a/c unit was also on it’s last legs and made allot of noise. I did ask to change rooms but was told there was nothing available. Also, as a Hilton Diamond we didn’t appreciate the wait staff in the morning telling us to make sure we do not order “like” six items off the menu for our breakfast. Lastly I was not thrilled to be up at the crack of dawn because of the slamming doors.
Tom B from: LAX
Published Date: Sep, 20, 2020 Travel Date: Jul, 1, 2020 Rating: 3
This hotel is on the highway and not in town. The casino and resturant were closed. The indoor Pool was opened and closed for cleaning during the day making it confusing when or what time to use it. Breakfast was a wrap by the front desk and coffee was behind the desk, no self serve.
- Sleep Quality: 3
- Location: 2
- Service: 3
Ammo68 from: Wallace, Idaho
Trip Type: Family
Published Date: Aug, 20, 2020 Travel Date: Aug, 1, 2020 Rating: 1
Not safe . Don’t bring your family here
I am a long time Diamond member with Hilton and I must say this hotel is trash
I mean trash
I witnessed nasty over flowing trash in all the trash cans and trash in the hallways not picked up for 48 hours . Flies all over the trash and cigarettes butts ALL OVER the grounds
When I asked the front desk staff I got blown of “ we have someone to do that”
I said “ you ! Go get some gloves !”
If looks could kill , lol
Room was not clean , bathroom was really not clean . Toilet has not been cleaned to Hilton standards
Tried to explain my concerns and just got told “ lots of people are not happy with our hotel “
No kidding !
I guess I am confused why with Hilton’s standards during C-19 that they don’t take this seriously .
Too bad !
Please don’t take your family here , it’s not safe
acssns from: Little River, SC
Trip Type: Family
Published Date: Jul, 31, 2020 Travel Date: Jul, 1, 2020 Rating: 1
My family booked 5 rooms at this hotel. When we checked into our room #123 the room had not been cleaned. Bathtub full of hair, sticky stuff all over table beside bed and where coffee maker was. Coffee maker filthy. Floor had not been swept or vacuumed. Sheets not changed. Front desk did switch me to a different room after much debate. This room was cleaner but coffee packs had already been used and sugar removed from them. Shower had mold on walls and shower knob broken. You have to specifically ask for your room to be cleaned. Never did remove our trash the 5 nights we were there. Very understaffed. Don’t stay here. We had cleaning issues with every room. One of my family members booked a suite and did not get into her room until 6:30 pm. We were there at 3pm. I’ve stayed at multiple Hilton hotels and have never experienced anything like this. We were very dissatisfied with this hotel.
17345 from: Wenatchee, Washington
Trip Type: Family
Published Date: Jun, 27, 2020 Travel Date: Jun, 1, 2020 Rating: 1
No idea where to start.... short staffed, but said they were 70% capacity. I get changes made to food service due to COVID-19, sure. I even understand no staff wearing masks. I can even overlook things like coffee service packets, obviously opened by previous guests, irons not really put away. I don't understand hair floating through out the pool when the signs state it closed for cleaning every two hours. I don't understand waiting 12 hours for maintenance to confirm we have no hot water. Sure you may have it to the hotel, but room 307? no dice. Having to call half a dozen times before anyone would actually confirm, is frankly irritating. The worst though? People, I'm telling you, check the bedding..... ours had a little pile of black curly evidence. House keeping was kind enough to change the sheets.... when we asked. If they don't care about existing guests, I wonder if they'll care for this?