This hotel was a real disappointment. Booked through Amex Finest. Finest it was not. Our room was in a renovated motel across a busy street, away from the hotel and pool. The pictures are not accurate. The bar didn’t open until 5. The pool was tiny. The hotel is on the opposite side of town from Zion. But the worst part was the smell. We were booked in room 401 and it smelled like sewage. I’m not exaggerating. It was awful. It was also down in a hole with a view of nothing. The hotel staff was lovely, and moved us the next day. But I can’t even believe they rented that room. Never heard from management. Was only offered a free Coke. 0/10 do not recommend.

Spent two nights here, an incredible setting, great staff, comfortable rooms! The restaurant wasn’t yet open beyond breakfast but breakfast, not included, was quite good and the dining room views and wait staff were wonderful. The bar, just opened, had a limited selection, welcoming bar guy, and served me the best martini in memory. We would happily stay here again, the personnel, the motion lit beds, the shuttle stop right across the street, all made this a perfect choice. There are no elevators so, if lugging luggage is an issue, request a first level room accessible by ramp. The balconies are a nice perk too!

In August 2024, our family stayed at the Hotel DeNovo. When we checked into our room, it was apparent that the room had recently been renovated. In fact renovations were still underway in the main building. After dinner we attempted to watch television. When we turned on the tv, it was obviously damaged. Since the room was so newly renovated, we speculated that the unit had been damaged during the renovation or installation and that we were among the first to stay in the room since the renovation. We called the front desk to let them know that the television was damaged. They offered to send maintenance, but in our experience that isn’t usually a fast process, so we said it wasn’t necessary. We were only staying for one night and didn’t want to be kept awake waiting for a repair. We thought we were being polite, understanding guests by alerting the hotel to the problem so they could fix it before the next guests checked in. When we got home from our trip we discovered an $800 charge on our credit card from Hotel DeNovo. A call with the hotel led us to Ben Cyr, who identified himself as the manager, even though he later admitted that he is actually the Director of Guest Relations. He was immediately hostile and started throwing around phases about the television being “smashed” and acted like there was shattered glass scattered around the room. This wasn’t the case at all. The damage we saw to the television was only obvious when the television was on. He made up more lies, saying we refused to allow maintenance into our room. He tried to intimidate us by saying that he would involve the hotel’s attorneys. He provided further alarming details, claiming that the maintenance manager was in our room right before we checked in and that he was back in our room while we were still on site “in our car” after checkout. This whole situation reeks of a set up. Why would they be watching our family and monitoring our every move? It sounds like they knew the television was damaged when we arrived and were just waiting for us to leave so we could be the suckers that they made pay for their renovation. This situation is distressing for a number of reasons. The Hotel DeNovo has charged our credit card for damage that we didn’t cause and now we are left in the situation of having to prove our innocence to get our money back. How are we expected to prove our innocence? We travel a lot and have stayed in hundreds of hotels. In fact, I have been a Diamond Hilton Honors member for over a decade. There are frequently problems in hotel rooms. There are scrapes on the walls, poorly done renovations, and, yes, televisions that don’t work. Hotel staff doesn’t accompany guests to the room upon check in to allow the guest to make a list of the issues to “prove” the state of the room upon check in. Guests rely on the hotel to have a level of honesty. We have never had a problem like this before. We have brand loyalty to Hilton for a reason. It is supposed to provide a consistent, predictable, and positive experience. This experience has been nothing short of a nightmare. We honestly don’t see what we should have done further as guests to protect ourselves from this situation. Reading many similar reviews on multiple travel sites, placed within the last 12 months, I see similar experiences to ours. After a month of back and forth, I want to thank and commend Hilton corporate for hearing this out and making things right. Be very cautious of this property and kudos to Hilton corporate for restoring my faith in honesty and customer service.

We visited Zion this weekend for our 36th wedding anniversary and decided to splurge and stay at the Hotel De Novo. The weather was absolutely perfect - low 80s. The hotel is beautiful and the rooms beautifully renovated. We were upgraded to a view room - gorgeous waking up to the sun hitting the beautiful red rocks. We relaxed in the afternoon at the pool/hot tub area, surrounded by stunning views of the Zion Mountain range. The hotel restaurant if currently under renovation, so we went to their sister restaurant Cliffrose Hotel for breakfast.

First let me say the room remodel is excellent. Not sure how they will keep the white upholstered chair in the room clean, but the interior of the room is very nice. However, I feel that we were misled by the hotel staff who assured me the restaurant and lounge would be open. We were not advised prior to arriving that it was not. After traveling all day we wanted to check in, have dinner and a drink and enjoy the hot tub and the views. None of that happened. We were advised to “Walk 2 min to the Wild Thymes Cafe for dinner and wine”. It was definitely not a 2 minute walk and the the dinner process took over 3 hours and was overpriced! The cafe was not very busy, but they were very disorganized. Several parties waited for a long time to even order, and then waiters were stealing orders so our plates just never arrived. The manager did take $10 off of an already pricey bill. Turns out all 3 parties that had this bad experience were referred by Hotel de Novo. To add insult to injury, when we returned the hot tub was closed and so we literally paid a hefty price to sleep for a few hours before the constant traffic roared outside our “ patio”. There are many beautiful places to stay here that provide easy access to dining options and cute places to enjoy the views. Unfortunately, we got suckered in on this one by Travelzoo and Hotel de Novo. I’m usually a Marriott person, but decided to try this “ deal “ out for this Hilton property. Mistake!