Made reservations through Expedia. They guaranteed balcony and mountain/lake view. Upon arrival, resort said no balcony and maybe lake view. After some discussion we moved to room with slight make view and small patio.after paying additional fee of $25. Room was disappointing because no more than a hotel room, and cost was over $400. Will not do this again.

Great service everytime! Karinne did a great job on my facial and the manager, Adrienne, is the ABSOLUTE sweetest! The quality of the service is unmatched I have been going for years, and will continue to! The products they use/sell are also really great.

Beautiful property- enjoyed the walking paths and amenities. Enjoyed the gym and the sauna. Big thank you to Ray working the bar at the ruddy duck. He remembered us every night we stopped by, made us feel special, and offered the best customer service!

We loved everything: the location, vast spaces, snow, and lots of wildlife. The staff was helpful, friendly, and welcoming. The food from the small restaurant was just what we needed after a day of hiking. Oh, and they are let friendly. We can't wait to go back!

My review is mixed like most on this place. There are some positives and negatives during my review. First lets be positive: Positives: Location- It is in a beautiful setting outside of town. Very peaceful Staff- Specifically the dining room staff and housekeepers. Always smiling and positive. Grounds- Great walking trails, ice skating, fitness center. Negatives: Front desk staff. Upon check in I was informed I was going to be 3 nights in an ADA unit. I was not told when booking the room I would be put in an ADA room. When I asked to be transferred to a non ADA I was basically told by a young man behind the desk that they had a conference going on and that "I was just lucky to have a room". Oh really? Is that has customer service works. Your not lucky to have my business, I'm lucky to get a room? Kitchen: First make sure if you want to get dinner you order by 7:45 PM. And since your far from town your pretty much stuck with eating there. Thats ok. However I ordered their pasta dish for dinner one night. It says you can add sausage to it for $4. I asked the server if I could add chicken instead. He said "they dont like doing that but Ill ask" He goes in kitchen, comes out 2 minutes later and says "sorry, they cant do it". However if you turn back the page and look under salads and particularly the Ceaser Salad guess what you can add? Chicken! Pretty ridiculous There are other things you can nitpick about like the aged rooms and furnishings but overall the only reason they are doing well is location location location. You cant beat it. You put this same place in town and its a regular 2.5 star hotel. I have to go back a few more times to Klamath Falls and I will be staying at the Marriott in town. Again great location, and most employees very cheerful and kind. I would give the front staff a thumbs down, they do not seem to know they are in the hospitality business and it starts with their front desk manager who comes off as a rules meister. It was just the kind of place where you hear "no" a lot. I would say the mixed reviews on the platform are spot on. It could be so much more if not for some of the the negative attitude there