USPL Reviews Provided by
Under Canvas Yellowstone
TripAdvisor Traveler Rating: 991 reviews
Will Not Refund After THEY Canceled Our Reservation
User: 282lorim from: Eden Prairie, Minnesota
Published Date: Sep, 22, 2020
Travel Date: Jun, 1, 2020
Rating: 1
We booked a stay for June 2020 and paid in full in advance. Seven days prior to our stay, Under the Canvas Yellowstone canceled our reservation because they decided to close. They will not refund our money. Instead, they gave us a voucher to be used within a year only at the exact same hotel as the original booking. This is unacceptable because I had to book another hotel for our trip. We still took our trip. I am out the money paid in advance. I have no plans to return to the Yellowstone area within the year. I would understand if I had canceled the booking myself, but the hotel canceled on us. Extremely disappointing.
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Amazing outdoor experience
User: Georgann F from: Tacoma, Washington
Published Date: Sep, 16, 2020
Travel Date: Sep, 1, 2020
Rating: 5
Spent Labor Day weekend with my childhood friends celebrating our 50th birthdays. Wide range of ages from millinnials, families, and us celebrating over the weekend. Plenty of activities to do while at camp or you can meander into Yellowstone park. Beautiful surroundings & plenty of wildlife. Food and drinks are delicious and reasonably priced. COVID practices in place and, of course, this grand property gives every opportunity to avoid fellow travelers. No worries. Cabins and tents are both very clean. This is an experience anyone willlove.
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Memorable Experience
User: phall200 from: los angeles, ca
Published Date: Sep, 15, 2020
Travel Date: Sep, 1, 2020
Rating: 5
Awesome first time experience. Was a little apprehensive due to reviews but whole experience was top notch. We had a "suite" with a bath and shower in the tent. Some reviews noted that its a little crowded with a toilet in the middle of the tent but we LOVED it. Its not in the "middle" of the tent, Its towards the back and there's a solid wood sliding partition. If you're concerned about privacy you can just ask your bunk mate to step out to the beautiful porch area. Five stars all the way around. Can't wait to return !!
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Fun night Sept 1, 2020
User: Teninepit300x13 from:
Published Date: Sep, 11, 2020
Travel Date: Sep, 1, 2020
Rating: 5
Wife and I decided to stay here to try something different at end of our Yellowstone trip. We stayed in Star gazer tent 99 which was toward back of property. They had to drive us in golf cart with luggage to tent From parking lot but not a big deal if you just be a tiny bit flexible. In the morning they came and drove us back to car if you call front desk and ask. Minor snafu the tent had not been cleaned like they thought so we had to wait 15 minutes for housekeeper. Again no biggie. They comped us dinner at their restaurant for the wait which was really nice. Really good dinner. Felt it was socially distant enough to eat inside. We were really hoping to do some star gazing that night but alas it was a full very bright moon. Kind washed out the stars. It was cool to hear the wolves/coyotes howling as the moon came up around 9p that night. As others had mentioned the bed was super comfy. Fire only lasted about two hours burning wood so had to get up twice to keep it going as wife gets cold easily. That was only drawback but for one night we knew that going in and brought warm stuff to wear. Wish we had the longer lasting pellet stove that some apparently have had. No food allowed in tents in hopes of keeping bears away. Breakfast was a grab bag that we ate at picnic tables by restaurant. During the day we took a stroll by the river. shower was cold. Was Later told it had hot water but we could not get it to work. Again, not end of the world. No sense getting bent out of shape to ruin your day, we had fun overall. Would stay again but maybe during warmer season. If your flexible and realize you are camping then it’s fun. Star gazer tent was big and enjoyed looking up at stars from bed. We did not do any of the camp activities that night just to stay away from other folks. We prefer stuff on own anyways rather than the group thing.
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Not our cup of tea
User: V8927YVkarenm from: Fort Collins, Colorado
Published Date: Sep, 8, 2020
Travel Date: Sep, 1, 2020
Rating: 2
The concept of this place is wonderful. The tents are spread out over a large area and the property itself is just outside West Yellowstone with easy access to restaurants and the park. So far so good. I expected glamping to offer a few more amenities. I did read the literature and felt like I knew what to expect, but I was underwhelmed at the reality. The size of the tent was quite nice and the furnishings seemed quite adequate, but there really wasn't enough room to put everything we brought and by that I mean no drawers, only a few hooks to hang things, no place to hang towels, etc. Add to that the car was parked a considerable distance away and although they drove you to your tent in a golf cart, that didn't help much when you needed something from the car. Lots of walking back and forth. I'm glad we got a tent with a bathroom and a pellet stove! The pellet stove was much better than a fireplace because the pellet stove was self-feeding and kept going all night without fuss. The fireplaces required stoking during the night. Even the pellet stove only warmed the tent so much, and 2 of our nights were below freezing temps, so it was quite chilly. The bed was comfortable and had enough warm blankets for our taste, so that part worked. Back to the problem areas: they only give you two battery operated planters, one on each side of the bed, along with 2 chargers. There is not enough light for the entire tent without carrying the lantern into the bathroom area. No biggie. What was a big deal to me was the chain pull shower!!! You needed to constantly be pulling on the chain to get water from the shower. so that's tricky! And then, our shower water never got hot. Imagine lukewarm water in 32 degree temps and only cold water from the sink (that's standard). I finally got someone to try to fix the shower temperature, but it was either scalding or lukewarm, so I settled for lukewarm. It was very non-glampy to me! The staff were sweet, friendly and helpful as they knew how to be but I never saw anyone that looked over the age of 23. The reception tent was very nice and offered complimentary hot chocolate, tea and coffee and individual bags of s'more fixings. Other than that, no food was served. We had to go drive to the restaurant at the entrance of the property to pick up a bagged breakfast each morning, which was included in the cost per night. As another reviewer said, no food in the tents due to bears!! And if you didn't have a bathroom in the tent, you were told to walk with another person to one of the nearby bathroom buildings also due to bears. I cannot imagine walking to the bathroom once or more per night on a freezing cold night! On our final night there, we had a lot of wind and OMG...you have never heard so much noise! We could not sleep for the popping and slapping of the tent and the groaning of the lodge pole beam. So maybe glamping is not for me, but 3 nights was a lot under these conditions. I did not enjoy it as I had hoped and I also did not anticipate an additional $90 per night added to the bill for a resort tax on top of a room fee of $499. Our nightly fee was higher than some because we had booked accommodations for 3 adults, but our adult son was unable to join us. I'm glad he did not as his smaller teepee tent next to our large tent did not have any heat in it whatsoever, nor any bathroom or sink...only 2 twin beds. I did complain to management upon our departure about the lack of hot water and they were kind enough to credit us one nights stay. They do go out of their way to make things right, but I do believe more up front info about what to expect and not expect is in order.
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