USPL Reviews Provided by
Diamond Lake Resort
amtaxidermy from: Medford, Oregon
Trip Type: Business
Published Date: Jan, 13, 2021 Travel Date: Dec, 1, 2020 Rating: 1
FILTHY! Diamond Lake Resort , Diamond Lake Oregon is health/safety hazard
01/2021 WARNING. Diamond Lake Resort Management is on their own agenda. They eagerly take your money. HOWEVER. Do not expect a clean rental unit there. Expect disgusting filth. Black mold, caked in with thousands of dead insects, from what appears, neglect of years to accumulate to the horrible conditions found AND cleaned by the guest them self. Grime, heavy grease, smudges, rust, broken electrical outlets, broken and burned out light bulbs, non functioning shower head, cobwebs, hairs, disgusting layers of dust on tv, on the shop lights on ceiling, flickering old fluorescent bulbs , in these outdated shop lights, Used wine bottles left in cupboards from previous persons in the studio kitchen. Window that does not lock. There is nothing clean, safe, or sanitary about the manner in which this lodging facility is being run. The management was repeatedly told and shown by written complaint & photos provided them, and all the guest cleaning tools, rags, paper towels, q -tips saturated with the disgusting filth guest used to clean this studio-kitchen unit rented out to us. One employee will tell you to tell another, who will tell you to tell another. Management fails to do a thing. But ignore the truth, ignore the guest, and fail to make this lodging facility clean, safe. Also In this year of covid. Housekeeping had no masks on as they cruise about on their cart. And as one female housekeeper blew her cigarette smoke directly in guests face from her work cart into the studio, as guest opened door, to place the trash bag on porch. The entire experience should be dealt with by the State of Oregon and the Federal Park Ranger Service, In simply shutting the place down. My nose bled from breathing in the black slime mold/insects lodged heavily in every window track. Absolutely avoid risking your health and also disappointment .Save your money and your health. DO NOT lodge at this federal owned resort facility. Not until time comes for the horrid management to be ousted. And proactive, caring, competent lodging facility people, run this nearly one hundred year of age lodge. MAJOR CHANGE IS NEEDED NOW.
pipandjim from: Crested Butte, Colorado
Published Date: Nov, 30, 2020 Travel Date: Nov, 1, 2020 Rating: 2
I can handle rustic so to me it is just way overpriced
This is a $100/night place (or less), not $200-$250 for a 2 bed cabin. It is very old and hasn't been updated in decades. Furniture and appliances are from the 80s so have 40 years of dirt and life on them. Microwave came on but didn't heat anything. Blinds were broken, light was broken, beer can under the couch, table is peeling up, sofa had food on it. It's a real bummer as it wouldn't take much to bring some life and cleanliness back to this place. Hopefully they'll take the money they are getting from overcharging and use it to renovate and scrub. It's better than camping because you can turn the heater on and there is hot water. It should just be priced that way.
- Value: 1
- Sleep Quality: 3
- Service: 3
Trip Type: Friends getaway
Published Date: Nov, 8, 2020 Travel Date: Oct, 1, 2020 Rating: 1
Avoid at all costs. Pathetic.
TLDR: Do NOT stay, especially during COVID. No cleanliness, forget sanitization.
We were scheduled to stay at the Diamond Lake Resort for two nights in one of their more expensive lake facing cottages. We arrived at the resort in the evening and checked-in. The cottage, however, was so filthy that we barely managed to stay for a few minutes and decided that it's not safe to stay. The receptionist was kind enough to offer us another cottage but that wasn't clean either, unfortunately. As a result, we had to make sudden changes to our vacation plans and drive for close to two hours to find another suitable accommodation for the night.
Talking about the state of the cottage, while there were multiple issues, I would like to highlight just one: The kitchen counter had oat crumbles on it, most likely from the previous occupant of the cottage. This was totally unacceptable -- a big red-flag especially given the ongoing pandemic. I was also told that since the cottage hasn't been rented out for the last few days, it wasn't cleaned recently. It looks like even the basic cleaning protocols are not being followed properly. I found it impossible to justify to stay at such a place in the middle of COVID-19. Other issues include: half an inch dust on the fireplace and other surfaces, dirt stained carpet, beds extremely untidy, stuffy bedrooms etc.
Look, I understand what type the place is. I wasn't expecting a "resort" or any sort of luxury. Just a decent, clean, and safe place to sleep for a couple of nights after spending the day outside which this wasn't at all. I ignored other negative reviews thinking how bad a place can be that charges so much but I can't emphasize enough to please avoid it all costs if you're even a bit concerned about COVID.
To top it off, I've been trying to contact them for weeks now but there's been absolute silence from their side. Given the condition, I asked for a refund while completely understanding that's it's not per their policy. It would have been okay if they didn't agree for a refund. That's fine. But it's absolutely not fine to not even bother to acknowledge this very concern that I raised in my communications with them. It just shows how much they care about cleanliness, COVID, safety, and customers after they have paid.
Published Date: Sep, 3, 2020 Travel Date: Sep, 1, 2020 Rating: 1
The views are great! The motel is terrible!
We selected this resort even though there we some bad reviews recently because it is in a great location and pet friendly. However, the only good thing you can say is " It is in a great location and it's pet friendly ". The place is very run down and in desperate need of repair and update. We selected to stay in the motel section because the rates were lower and we were mainly spending our time at Crater Lake. When we tried to close the blinds, they literally feel completely off the window. We managed to get them to loosely hang back up and then we noticed several pieces of the blinds missing so we had to hang stuff in front of the window so people couldn't look straight in. The Air conditioner was so bad it made load noises and really couldn't be used even though it was hot during the day. The TV remote only worked the volume and there was no internet or cell service available. The bed was comfortable and the room was fairly clean if you didn't look to close. The rest of the buildings also looked run down. The front office person was nice enough but was outside smoking a lot of the time. We had dinner at the cafe and the food was good.
- Location: 4
- Cleanliness: 2
- Service: 3
medicarekev from: Longview, Washington
Published Date: Sep, 2, 2020 Travel Date: Aug, 1, 2020 Rating: 3
Only select a cabin on the lake...period!
We waited in lobby from 3:30 until after 7 pm waiting for housecleaning to finish our cabin. We finally request a supervisor and VP Mari quickly arrived. She explained the problem of being short staffed due to her employees making more on unemployment in Oregon then working. She went above and beyond in taking care of us, we were pleased with her professionalism.
We had cabin 49. Very old but clean. The sink didn’t drain so maintence had to manufacture the part, it was fixed by 11 pm. Mans name was Jason or Justen?, he was awesome. The view from the cabin living room is of one of about 40 old trailers that the staff live in. If we return we will only stay at a cabin ON the LAKE...you should do the same!
Room was hot and the requested fan came in the afternoon of the second day.
Resort has a cute little store well stocked with anything you may need.
Although expensive there are a variety of boats to rent up to $250 per day.
Only a 10 min ride to Crater Lake Park...a must see!
- Rooms: 2
- Sleep Quality: 4
- Service: 4