USPL Reviews Provided by
Sorrel River Ranch Resort and Spa
TripAdvisor Traveler Rating: 1064 reviews
Beautiful location not worth the cost
User: nedkailua from: Middletown, California
Published Date: May, 13, 2021
Travel Date: May, 1, 2021
Rating: 3
The location is beautiful and the horses look well cared for. We booked a two bedroom and two bathroom cabin. I was disappointed to see that you have to walk through the downstairs bedroom to get to the upstairs bedroom. The upstairs bedroom was hot, missing a window screen, and the ac didn't work well. The water pressure in the upstairs bathroom was nonexistent. Definitely not worth the price. Our dinner the first night was excellent as was our breakfast. Not a lot of food options nearby, the market on the property doesn't have much although it looks really cool. Our dinner on the second night was disappointing but at least the manager did not charge us for dinner.
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Beautiful but disappointing
User: warhovera from:
Published Date: May, 10, 2021
Travel Date: May, 1, 2021
Rating: 3
The setting is beautiful and sitting by the river staring at the gorgeous scenery can't be beat. But for the price, the service is less than desirable. From the moment we made reservations to the end of our stay, we experienced untrained employees. The employees were friendly but clearly had no training. They even called us the day of our arrival and asked if we were arriving the next day! So they weren't even sure of our reservation dates even though I had written confirmations. The front desk gave us no info about the resort when we checked in and barely provided directions to our unit and that it was at least a football field distance from where we could park - over a grass field. Told we couldn't eat at the bar, we opted for take out and then saw others eating in the bar. The bartender and food manager got into a scrap in front of us. The wine list is incredibly overpriced and the food is marginal in its portions. We will not return but hope to find a resort near Moab that has similar views. I rarely write reviews but since I do use them, I wanted my fellow travelers to know that this place is definitely not worth the money.
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Superb surroundings
User: 199bellab from:
Published Date: Apr, 28, 2021
Travel Date: Apr, 1, 2021
Rating: 4
Sorrel river ranch is getting a bad rep lately, not sure I understand why? The property is not a Four Seasons, but the rooms are comfortable and feature an incredible view. We only stayed three nights and enjoyed the adventures offered by the resort. We ate at the restaurant upstairs in the main building and had an enjoyable experience. A tall man warmly greeted us. He had a French accent, and he told us that he arrived about two months ago from New York. He made us feel welcome and sat us at a window table. He advised us on a beautiful rose from Provence. The food was well prepared and delicious. After dinner, we walked to our room, and it was a breathtaking experience. The resort is stunning. I am not sure how all this negativity is all about. I would assume the people have a tough time adapting to the very different mindset from cities. You come to Utah to enjoy nature and its beauty. It is not for everybody, and having an attitude toward everything makes you experience a disappointment.
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NOT worth the spend
User: karynroeling from: Tampa, Florida
Published Date: Apr, 24, 2021
Travel Date: Apr, 1, 2021
Rating: 1
View and room is amazing but the service leaves much to be desired. The food and beverage manager could care less about his customers. I personally experienced his indifference. They have a decent wine list but they only have port wine glasses to serve them in. The food menu is small and does not change but the quality of the food was good. The website is 100% inaccurate. The petting zoo does not exist, the market does not open until 9:30, although advertised it opens at 7am, the food menu online for dinner/lunch is 100% inaccurate as well. Nothing listed on the online menu is available. We enjoyed the nightly campfire and the complementary s’mores but it was definitely not worth the spend
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False Advertising & Poor Guest Experience
User: 339stephenied from:
Published Date: Apr, 24, 2021
Travel Date: Apr, 1, 2021
Rating: 1
The Sorrel River Ranch Resort is certainly not the luxury resort it once was known for, unfortunately, our recent experience mimics the other very unsatisfied reviews. The property is beautiful against the stunning backdrop of 360-degree views, however, the service and overall guest experience is far from acceptable. Their website is very appealing with detail about all the amenities such as their EPIC bar, River Grill, Mercantile Store, and activities, however, this is false advertising at it’s finest. The EPIC bar does not have a cocktail menu and the bartender has been bartending for a total of seven days. They do not restock the alcohol so if you like something, you may not be able to get it again during your stay. The wine list is devoid of fine wine options, after the first night, we made sure to stop in town to bring our own wine (happily paying the $25 corkage) and contemplated purchasing our own wine glasses as their only option was what would resemble a port wine glass. The River Grill menu doesn’t even come close to the menu online, in fact, it completely lacks appetizers or soups, it doesn’t change, they have no specials, it offers a few salad selections and only a few entrée options. While the food tasted good, I’m glad we were not staying for longer than three nights as we would have been out of options. The service (with the exception of Phenix who was awesome) was delayed and dismissive, they are clearly understaffed in numbers as well as experience. We were told that the majority of the staff has changed over within the last three weeks. Leadership is key in any business and I believe that is where the ineptitude starts at Sorrel. We had the worst experience last night with the food and beverage manager, who is apparently too important to be bothered with guest satisfaction, due to his arrogance and indifference, we chose to leave the resort and had a wonderful dinner at The Cowboy Grill at the Red Cliffs Lodge down the road. Outside of the disappointing gastronomic experience, we were also disappointed that simple things advertised online were not available. The Garden to table Communal dinner was unavailable, though after the River Grill experience, I would not be inclined to attend. Breakfast and Lunch is room service only. The Mercantile is only open 5 days per week starting at 9:30 AM and they do not offer any prepared foods so if you are going on a tour, you should leave early and stop in town for provisions. They tout an amazing spa experience but when we checked in person, they only offer massages, nothing else. I can understand having a few issues and working out the kinks given COVID, but this is far from what is advertised and not worth the spend. The rooms are nice, and the views are spectacular, if their leadership and management improves it may be worth another look. I think it's important to keep in mind, when you stop caring about your customers, they stop caring about you.
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