USPL Reviews Provided by
Sorrel River Ranch Resort and Spa
TripAdvisor Traveler Rating: 1021 reviews
The VIEW
User: AntablinsSix from: New York, NY
Published Date: Sep, 20, 2020
Travel Date: Sep, 1, 2020
Rating: 5
We spent the weekend at Sorrel Ranch and just got home. We have four kids aged 2.5, 2.5, 5.5, and almost 7. They had a BALL. If you fancy the ranch life but don't live on or near a ranch, this is the place for your weekend getaway. We loved it! The view feels like the Grand Canyon and it's everywhere you look. We had a River View Family suite but it didn't seem like there was a bad view anywhere. Mesa View seems to face slightly more bustle (this is relative...this isn't a late night crowd) so if quiet and a private place to enjoy the river view is important then River is worth the extra $200/night. Moab and Arches is a solid 25 mins away but a beautiful drive, we didn't mind it at all. The Wranglers are great (Diane slightly better with kids than Biscuit but you don't get to pick). They let you participate in feeding the animals twice a day and have complimentary pony rides every morning for kids under 8. Bikes to borrow--kids too, although they needed some tire pumping, etc...--garden to explore. Everyone was happy to explain and include us. My bigger kids loved the freedom of being able to ride to the tennis courts or basketball court or garden on their own. It was perfect for our kids in that regard. The bartender seemed over worked and the drinks are pricey, but you can bring your own wine/liquor so we did half and half. We ended up eating breakfast on the deck, lunch at the pool, and both nights we ordered our food to go and ate on our patio chairs with the same view as the restaurant but our kids could run around instead of destroy the table. The bellmen and front desk staff SUPER. Also, I don't remember waiting in line for service or for a table. It's definitely not the most luxurious hotel we've stayed in, but I do think the view and experience rivals any. It was definitely not hokey or contrived. It's the real deal. Complaint would be the bathroom and beds were 3-star, sort of like I imagine a dude ranch to be. Two nights is the perfect amount. Then move along to all the other amazing places Utah has to offer. Would be great for a family reunion as the rooms are set up for families.
Subratings:

3 night visit
User: 853georger from: Savannah, Georgia
Trip Type: Couples
Published Date: Sep, 20, 2020
Travel Date: Sep, 1, 2020
Rating: 2
Disappointed in service and food. They called us ahead of time to find out what time we were going to arrive and then I asked about dinner reservations. Set up a time for eating out on the patio outside. When we showed up on time they said oh it’s going to be another half an hour. The next night we made reservations to sit outside I didn’t even have our name down. Went out in the afternoon to use the pool and there were towels and other food items that people had used and not cleaned up. Had to tell management. Feels like paying $10 for coke. Resort fees are very high just when I want to use the swimming pool.

Wonderful experience!
User: MMN00 from: Washington DC, District of Columbia
Trip Type: Family
Published Date: Sep, 19, 2020
Travel Date: Sep, 1, 2020
Rating: 4
My family and I just left the resort after a three day stay. Before arriving, I was nervous as I had read some negative reviews, but decided to give the hotel a chance and I am glad I did. The hotel is now under new management and had just hired a new Chef. The grounds are gorgeous and the best part is that you don’t have to leave the resort as they have all the activities right there. We have 4 young kids and they enjoy the barn and the complimentary pony rides- the staff at the barn was great! We swam in the pool, played in the river and a highlight of the trip was a family UVY ride through the mountains. The food and drinks were good and outdoor restaurant scenery was beautiful. The hotel did everything they could to make our stay enjoyable. The only con would be the rooms- They are very dated and the bathrooms need to be redone. I would recommend the hotel my friends and stay at it again!

We LOVE Sorrel!
User: sarahlaw0217 from:
Trip Type: Couples
Published Date: Sep, 18, 2020
Travel Date: Sep, 1, 2020
Rating: 5
Sorrel River Ranch is THE place to stay while visiting Arches National Park and Canyonlands National Park in Moab! We had the most wonderful experience here. All of the staff are super friendly, but we especially loved Sebastian, who bartended. Andrew and Max were great to work with when trying to figure out the best spots to hit at the National parks. Max took us on a sunset cruise at Arches- what a wonderful experience that was! We will definitely be back!

Great Location and nice resort
User: Erik_and_Stephanie from: Boston, Massachusetts
Trip Type: Couples
Published Date: Sep, 8, 2020
Travel Date: Sep, 1, 2020
Rating: 4
My wife and I came here for three nights and stayed in a king cottage suite. The room was fine, comfortable and spotless, although a bit tired. The view of the river and mountains were simply amazing. The property was lovely, though we didn’t use the pool or participate in any of the activities. There are many wonderful activities to take advantage of - some complementary and some for a fee. The restaurant was super excellent. Service and food fantastic (especially the server Riley). Overall, the service at the resort was very good. Matthew, at check in was amazing. Welcomed us and was very accommodating. However, I was very disappointed upon getting a copy of my bill the night before checking out. We paid for the bed and breakfast rate and upon receiving a copy of my bill, which I reviewed back at my room, all of the breakfasts were on the bill. So I called the front desk and the man at the desk said they usually correct the bill when checking out... really...? Why be delayed and inconvenienced at check out? So I asked him to correct the bill while on the phone and he questioned whether I had the B&B rate, that he wasn’t able to access this information at the front desk, only the “marketing” department could. Ugh. So I pulled up the confirmation email the resort sent me and gave him the conf number... that didn’t help. I had to email him a copy of the reservation so he would know what we actually paid for. What a hassle. A resort of this ilk should not be this disorganized. It’s a pretty expensive place, on the edge of being overpriced, so it is critical they overcompensate in other ways to gain the value. As I said, on the edge of being a bit high for what you get. But the view, location, food and most of the service is quite good. We very much enjoyed our time at Sorrel. A few other tips: Location is about 20 minutes from downtown Moab, which is a super fun place to explore. Go to the Garage for lunch - outstanding in every way! Also highly recommend going to Sand Flats Recreation area for mountain biking, hiking or off road four wheeling. It’s an adventurer’s paradise. Same with Arches National Park. Moab is one of our favorite places. Been here twice this summer and will be back again next year. Go!!

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