USPL Reviews Provided by
Sorrel River Ranch Resort and Spa
Alissa S from:
Published Date: Nov, 24, 2023 Travel Date: Nov, 1, 2023 Rating: 5
The most incredible place
Our family came here for 3 days during Thanksgiving and we could not imagine a better experience. Every single person who works here was warm and understands the true meaning of hospitality. From the front desk making sure we had sandwiches for our day trips, to housekeeping recommending a great hike on the property, the most DELICIOUS food and incredible service at the restaurant, Justin the barn manager teaching our 9 year old daughter about caring for ranch animals, Samantha taking us on a gorgeous trail ride with scenery out of a movie. It was all of the incredible experiences of a ranch with a beautiful room with Colorado River views. It was an easy 30 minute drive to Arches National Park, so it was great to combine a National Park visit with a ranch experience. We could not have asked for anything more on this trip and have made memories that will last a lifetime. We were treated like family and can’t wait to return.
- Value: 5
- Location: 5
- Service: 5
Mollie S from: Indianapolis, Indiana
Published Date: Oct, 29, 2023 Travel Date: Oct, 1, 2023 Rating: 3
This is a lovely resort but way overpriced. It is 30-40 min from Moab which has a plethora of adventures and activities. we did not find Sorrel to be welcoming or accommodating. Dinners were excellent both food and service. The resort was partially closed which was a disappointment. They were not at all helpful with booking excursions and our cabin was next to what appeared and smelled like the septic field. Our horseback experience was a big disappointment resulting in avoidable injury. Night star gazing was great. it just felt like we were on our own there and we didn't really matter. At over $800 per night I expect better.
- Value: 1
- Location: 3
- Service: 1
walls3sons from: Jackson, Missouri
Trip Type: Couples
Published Date: Oct, 23, 2023 Travel Date: Oct, 1, 2023 Rating: 3
The views are amazing, but we was facing the river side which made it even more magnificent! The service in our deal I felt was under par, the room at a glance is clean but we did have dirty towels that was missed behind the tub and in my opinion it could have been vacuumed a little better. The shower did have hair in it from previous use, we could be a little picky so we just ran to the store in moab to get cleaning supplies and cleaned it ourselves. The other thing was on booking. We was supposed to get a complimentary horseback ride that was never received. I feel for the money you pay to stay here which was roughly 1000.00
A night it could be alot better in my opinion
jem9699 from: Lehigh Valley, Pennsylvania
Published Date: Oct, 17, 2023 Travel Date: Oct, 1, 2023 Rating: 1
Shameful & Misrepresented
My husband and I chose Sorrel River Ranch to celebrate our anniversary and to date this was our worst travel experience (and we are well-traveled). I literally cannot understand anyone giving this location 5 stars in a review. The landscape is undeniably gorgeous, but mother nature supplied that, not Sorrel River.
Our room was okay, it was clean which is important. The mattress was not very comfortable, the couch was old and worn and our toilet handle was broken and the toilet ran non-stop (until it was repaired). One day our fire alarm inexplicably went off at 4am and again at 5am after we had fallen back to sleep so that day we came home early to nap only to be woken up by maintenance staff looking for the cause of a leak in the cabin below us - so not a restful day at all.
The water re-fill stations were broken, the spa was closed (you have to book in advance so they can bring in an outside therapists), the wrangler was woefully inexperienced, the food was terrible (no desserts) and several wines unavailable, our breakfast was cold and there was only one other couple eating at the time so it wasn't busy, and JJ's closed for the season after I was assured they'd be open for our stay. Everything was a chore and not intuitive like a resort should be - heck, even their app doesn't work. It was literally easier and far less expensive to book experiences with businesses in town than to try and work with Sorrel.
Everyone working there is new so no one really knew what was going on - but the staff was all really pleasant! I don't blame the workers because I could see they were understaffed and working with impossible circumstances as a result of a neglected property. Overall I feel that this property is being misrepresented - it is not a resort and spa by any stretch of the imagination, its an overpriced cabin on the river.
- Value: 1
- Location: 5
- Service: 2
viverealmeglio from: Legnano, Italy
Trip Type: Couples
Published Date: Sep, 26, 2023 Travel Date: Sep, 1, 2023 Rating: 1
Only one time !
the only plus point is the location on the banks of the Colorado River. For the rest, nothing special, we paid more than $2000 per night for a not at all luxurious room with a kitchenette overlooking the river in a cottage with 4 apartments. no meals are included not even breakfast or a welcome drink and no activities are included. better to change the scenery considering that a 20% is applied by default for the service and for the first course at dinner we waited an hour!