USPL Reviews Provided by
Kelly Inn West Yellowstone
First_time_in_Venice from: Louisville, Kentucky
Trip Type: Family
Published Date: Jul, 9, 2020 Travel Date: Jul, 1, 2020 Rating: 4
Pleasant and convenient
Stayed a couple of nights. Our room was in the grizzly building and was not outdated. The main building (checkin, breakfast) did look outdated (windows and AC of rooms from the parking lot) but Grizzly rooms are nice.
We checked in past midnight. Unfortunately, at 6am, the guy starting his shift called our room to (quote) "check that we had checked in". That was not exactly smart and we did not appreciate it... ( reason for the -1 *)
The room has a very clean feel with white bedspread, black headboards, pictures, ...
Instead of the traditional closet, there is bench with hangers for coats, gear,... quite convenient. There is also a little sink (outside of the bathroom) to clean dishes, fish, shors, whatever. Convenient again.
Toiletries provided seemed of good quality.
Breakfast is provided. Our experience: day 1, hubby went came back with bags with a bagel and an orange, ok, better than nothing/ day 2, I go: the lady gave me a tray with bagels, yogurt parfaits, fruits and eggs! The person before me got the same but I saw other people in the dining room with only the paper bag. They were looking enviously at my tray !
Lots of people at the pool, which is by the dining room.
This place isnt cheap (we paid in the range of 250/night), but for the location (Yellowstone, and actually, just a right turn and short drive to the entrance) and overall service, we would definitely book again.
604cindyk from: North Charleston, South Carolina
Trip Type: Couples
Published Date: Jul, 7, 2020 Travel Date: Jul, 1, 2020 Rating: 4
We just stayed here when we went to Yellowstone National Park and it was very clean and accommodating. Sad that we didn’t get breakfast b/c of Covid 19 but we did enjoy our stay. Laundry was user friendly and easily accessible. We’d stay here again.
tinaw43 from: Pasadena, Maryland
Published Date: Jul, 7, 2020 Travel Date: Jun, 1, 2020 Rating: 5
Very clean, spacious rooms. Front desk was friendly and helpful. Would definitely stay here again on our next trip. Very convenient for walking to the shops and restaurants. Very easy to find, located just outside the park gate.
Published Date: Jul, 7, 2020 Travel Date: Jun, 1, 2020 Rating: 3
The Kelly Inn is a handsome property. Common area has lovely decor. One of the young men who works there (He lives in West Yellowstone and so does his uncle - Sorry I can't remember his name) was so VERY helpful. When I asked about an area to eat outside he walked me over there. MInutes later he came out and lit the outdoor firepit. Young gal who works the front desk seemed to be working all alone during the busiest of times - but also was very friendly and accommodating.
However, it seemed as if there was never any sort of manager or supervisor or owner on board - leaving the place to be run by these hard working young people on their own without much experience or supervisor.. We had a three night stay (room 211) and there was never an attempt by Management/Room service to clean our room or even provide fresh linens. I had to go down to the front desk and ask. None of the staff were wearing a mask - despite having daily face to face contact with people traveling from all over. I would not stay at The Kelly Inn again.
marilynk768 from: Pennsylvania
Published Date: Jul, 6, 2020 Travel Date: Jun, 1, 2020 Rating: 1
The evening staff were. RUde. They were a married couple.
Then the manager accused us of talking to another guest about the noise they were making. WE ONLY TOLD THE FRONT DESK, and they didn't do much. I asked if they could give us a credit due to the high amount of noice from the guests above. Nope couldn’t do that. We had a “CONTRACT”. Finally we had to move rooms because the room above us were just jumping up and down. No respect for fellow patrons.
Worse accomadtions we’ve ever had.
Also when I walked by the pool it was DEFINITELY not In Covid compliance
Donot stay there.
- Value: 1
- Location: 3
- Service: 1