USPL Reviews Provided by
The Grand Hotel at the Grand Canyon
Andrew D from: Buffalo, New York
Trip Type: Couples
Published Date: Oct, 20, 2021 Travel Date: Oct, 1, 2021 Rating: 3
NOT so grand, Grand Hotel
Really not what was expected for the cost of 400 a night. The front desk clerk couldn’t have been more disinterested with our check in and questions we had regarding the property. We were never informed that the restaurant and bar would be closed. The staff that we did interact with seemed to have the same “ you’re bothering me “ attitude.
Once in the room, found it to be not better than some big hotel chains that charge MUCH cheaper rates. Yes the linen had their logo on it but big deal! We found broken electrical outlets in the bathroom and bedroom, horrible water stains in shower, and overall just an average room with nothing to be awe about.
I would highly recommend save yourself the money, and look elsewhere for lodging. It was in NO WAY even close to being worth the money.
If I had to find anything positive to say, I did enjoy the ease of parking due to space
254guys from: Glenwood, Maryland
Trip Type: Couples
Published Date: Oct, 8, 2021 Travel Date: Oct, 1, 2021 Rating: 3
May have been Grand back in the day … very average now.
The facility was clean and appeared well maintained, and the reasonably close access to the park we are positives. At almost five hundred a night we expected a much better client experience. Disappointing as the front desk clerk appeared uninterested when we arrived, there was no maid service made available to us, no offer to refresh towels or supplies, and of course the restaurant was closed. Any food service had to be carry out, was average quality and not near enough staff to support the guests. Overall, for the cost and the impression given on the website of quality, we were sadly underwhelmed.
mcgirksirishpub from: Binghamton, New York
Published Date: Oct, 7, 2021 Travel Date: Oct, 1, 2021 Rating: 2
ok, But not as special as the pictures look
Very expensive, no restaurant, not special. The pictures look beautiful, it is from the outside, but nothing special inside. Just a place to sleep. Our balcony was underground looking over a parking lot.
Published Date: Oct, 4, 2021 Travel Date: Oct, 1, 2021 Rating: 3
Not so Grand
$450 a night was a lot but we thought it would be worth it staying somewhere that we could be waited on and taken care of. It wasn't. The not so good: Towels could be used for exfoliation better than drying. Top towel hook coming out of the wall. Only the bar is open for food and they weren't prepared as there was only 2 people working (they were very nice and we tipped them well) and they couldn't accommodate more than 4 or 5 tables or even allow us to sit at the bar. We had to order our food to go and sit out in the lobby to eat. After an all day hike this made it even more disappointing. The front desk staff was mediocre nice. Did not feel well taken care of.....
It definitely did not feel grand especially for the price- way over priced!! The good: beds were comfortable and the cleaning staff were very nice.
- Value: 2
- Sleep Quality: 4
- Service: 2
wicstick3 from: Council Bluffs, Iowa
Published Date: Sep, 25, 2021 Travel Date: Sep, 1, 2021 Rating: 2
Just plain disappointed
Not sure what was so grand about this place. Restaurant was closed Tuesday and Wednesday. Had a queen bed that was not very comfortable. No service to our rooms. They did exchange our towels when we asked them in a plastic bag. Towels were not soft at all. Went to the bar and stood their for about 10 min. with no one waiting on me so I left. Not impressed with the hotel for the price.
- Rooms: 2
- Value: 1
- Service: 2