USPL Reviews Provided by
The Grand Hotel at the Grand Canyon
TripAdvisor Traveler Rating: 2359 reviews
Our experience
User: Parnia G from:
Trip Type: Couples
Published Date: Nov, 22, 2023
Travel Date: Nov, 1, 2023
Rating: 1
The room was awful. We stayed there two nights. I found a clump of hair in the bath the first time I was using it, our room was not serviced even after we asked for it, the shelves were covered with so much dust that looked like they had not been cleaned for over a year. One could write on it! The hotel has seen better days and has not been renovated or refreshed for many years so the corridors & rooms had a dirty look. Breakfast area was dark and miserable and food was cold. Location was good and had a nice bar/ restaurant with friendly staff and nice atmosphere. Dinner was good for what we paid. When we complained about the room the reaction was not exactly what I expected.
Very clean and very nice hotel.
User: Micki M from: Melbourne Beach, Florida
Published Date: Nov, 11, 2023
Travel Date: Nov, 1, 2023
Rating: 5
Very clean room with comfortable bed and pillows. Nice big bath tub for soaking in after a day of walking around the Grand Canyon trails. The hotel staff members are extremely friendly. Restaurant is very good even though a bit of wait time. Our waiter was fantastic.
Subratings:
Amazing Hotel
User: s a from: London, United Kingdom
Published Date: Nov, 9, 2023
Travel Date: Nov, 1, 2023
Rating: 5
Everything about this little hotel was amazing Great rooms, very clean / great staff / excellent food / good bar / easy parking / resonable prices. Tea / coffee / water provided in rooms. Easy location for the national park at the grand canyon only 5mins away and very near airport if you are using the Helicopter or aircraft for flights over the canyon. The managment should be very proud of themselves for providing a great service. Will stay again next time. I would rate this as 5 Star.
Subratings:
Rude restaurant staff!
User: Irena P from:
Published Date: Nov, 7, 2023
Travel Date: Nov, 1, 2023
Rating: 1
This review is specifically for the restaurant inside the Grand Hotel. We were treated so rudely, something that we have never experienced in any other hotel in the US. We ordered food to take out and we got soup, that came uncovered, they wrapped containers with soup into plastic and never told us about it. It spilled all over the box. The energy and attitude of people there were quite unfriendly, adding the heads of dead animals displayed on the walls of the lobby, made into a very disappointing experience.
Subratings:
Amazing
User: Pathfinder614939 from:
Published Date: Nov, 1, 2023
Travel Date: Nov, 1, 2023
Rating: 5
Beautiful hotel Loved the atmosphere in the lobby with the fireplace. The rooms were beautiful. Modern and updated. Great steakhouse in the hotel. Very quiet area. It was about 10 minutes outside the Grand Canyon but definitely worth staying there again. The park motels are very dated. Id give this hotel a 10 stars.
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