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The Grand Hotel at the Grand Canyon
TripAdvisor Traveler Rating: 2171 reviews
Our 16yr anniversary trip.
User: Q2713OMjanas from:
Published Date: Aug, 25, 2020
Travel Date: Aug, 1, 2020
Rating: 5
The hotel staff was very friendly, very clean hotel we love how it's decorated. Our room was nice good view also. We ate at the restaurant in hotel the food was delicious and Steven our server was very friendly. We can't wait to go back again and stay at same hotel. The Grand Canyon was remarkable. I loved the wild animals we got to see.
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looks good until you look closer.....
User: shalletar from: Scottsbluff, Nebraska
Published Date: Jul, 24, 2020
Travel Date: Jul, 1, 2020
Rating: 3
beautiful hotel, but our room was dirty (sticky tables, french fries on the floor.....we didn't eat french fries), the toilet wouldn't flush, no conditioner in the bathroom (had pump shampoo and body wash in the shower but the spot for the conditioner was empty) etc. We reserved the room for my husband, I and our 2 teenage daughters and only 3 towels in the room when we checked in. It was the most expensive hotel on our trip and our least favorite. I would not come back. When I got an email asking to let them know how our stay was, I told them and didn't get even a "sorry your room was dirty".
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Great hotel at the Canyon
User: 960lastk from: Poznan, Poland
Trip Type: Family
Published Date: Jul, 23, 2020
Travel Date: Jul, 1, 2020
Rating: 5
The room was nice and clean, the staff at the lobby was friendly and very helpful. The interior of the hotel as well as other facilities there were well chosen and looked quite new. Unfortunately the gym and the pool were closed, regarding the virus situation which was a bit sad since the pool looked so promising. Overall recommended.

Grand Canyon Visit during Pandemic
User: stephanb905 from: San Diego, California
Published Date: Jul, 12, 2020
Travel Date: Jul, 1, 2020
Rating: 3
My wife, 2 small kids and I spent two nights at this hotel during the pandemic to visit the Grand Canyon. Overall I would consider this hotel ‘ok’ especially during these difficult times but probably one I may not choose to go back to. I think the overall experience was exacerbated with the current Covid-19 situation so my comments may or may not apply once things hopefully get back to normal. From the outside the Hotel feels likes a Hampton Inn, Holiday In Express or Best Western so the name of the hotel and photos on the site could be slightly misleading. While the hotel is located outside of the park, it is still very close to the entrance and overall convenient if you cannot find anything in the park (since most hotels operated at 1/2 capacity and we booked last minute following cancelled European vacations, the choices were limited). The check-in was fine and the hotel had taken great precautions with thick plexiglass between check-in attendants and travelers; we also received a keyless option by downloading an app through the phone which was convenient and limited the number of touches. We got a room on the ground floor next to the pool (indoor pool was closed due to Covid) and overlooking the parking lot. Nothing fancy in the room but it was large enough and clean. Note that also there was no room cleaning or room service option again due to all the restrictions in place. Overall it felt very sterile. The restaurant was great and offered a good variety of dinner options while following strict distanciation and hygiene protocols. The options for the to go breakfast were not very good (frozen food and sandwiches needing re-heating ; did not feel appetizing). The staff overall was cordial but not overly friendly or excited (understandable considering the state of the pandemic in Arizona). So our experience was not bad but I can’t say it was fantastic either; I am sure it would have been better under normal circumstances though. If you are looking for descent pricing, convenience and a clean accommodation the this hotel does the trick while being outside of the park.

Great Location, most unfriedly staff
User: T5170OVshannonw from:
Published Date: Jun, 30, 2020
Travel Date: Jun, 1, 2020
Rating: 2
The hotel in itself is ok but the people are horrible. Front desk, a complete disaster. They would be perfect for the book in department of a jail. The bar tenders attitude was unbelievable. Not able to serve a bottle of wine, and when reminded how to do it right, he was so pissed off that he slamed the bottle in front of me and left. That man has NO concept and should not work in the industry.
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