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The Grand Hotel at the Grand Canyon
TripAdvisor Traveler Rating: 2297 reviews
Bad hotel and bad service
User: Pioneer19944606669 from: Florida
Trip Type: Family
Published Date: Jan, 26, 2023
Travel Date: Oct, 1, 2022
Rating: 1
Stayed there a few months ago. The hotel was in bad shape and the staff was totally unhelpful. Our room looked at a brick wall. When we left, I forgot my AirPods in the room. I could see them on my find my iPhone app. I called the hotel several ties but nobody would go back to the room for me. Finally, I saw them move to the staff residence behind the hotel. I hope whoever stole them is enjoying them...
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User: AlphaFamily from: Alpharetta, Georgia
Trip Type: Family
Published Date: Jan, 12, 2023
Travel Date: Nov, 1, 2022
Rating: 1
Do not think this is a resort bc it is not. Stayed here on a family trip to GC. Room unclean upon arrival, Hair in beds, ball of hair on floor, clothes under bed that were not ours - called front desk multiple times for help to resolve. They just dropped sheets off at our door on the floor and never told us until we were headed down ourselves to handle. Very dated and uncomfortable furniture in rooms. Had issues upon initial reserving as we never got our confirmation email etc. do not recommend

Beautiful place to stay, in every way!
User: MaryBeeme from: Pembroke, Massachusetts
Trip Type: Couples
Published Date: Dec, 22, 2022
Travel Date: Dec, 1, 2022
Rating: 5
We loved our stay at The Grand Hotel at the Grand Canyon in Tusayan, Arizona. The hotel is absolutely beautiful, with it’s amazing architecture and lovely Holiday decorations. The staff was attentive and did a great job. Our room was clean, comfortable and beautifully appointed. We enjoyed a delicious meal in the Canyon Star Saloon. The bartender, Aaron, was exceptional! His recommendations were perfect as well as his service. We totally enjoyed our evening at the saloon. We give Aaron an A plus rating. He was great! We would definitely return to the Grand again and dine at the Canyon Star Saloon.
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Fraud hotel- Avoid!!
User: D6222 from:
Trip Type: Solo travel
Published Date: Dec, 21, 2022
Travel Date: Dec, 1, 2022
Rating: 1
We wanted to originally stay for 2 nights but changed the reservation to 1 which was really nicely changed by the front office. Also received a new confirmation. Upon check out we paid our stay and left. So far so good. 4 days afterwards we received a new reservation already left 4 days with a new amount and they charged again our credit card. We tried to contact them, no reply. Bad service and fraud charges! Money claimed from the credit card company. Hotel to be avoided!!

Definitely not 5 star, but ok if the price is right
User: Emma_Bolch from: United Kingdom
Published Date: Dec, 17, 2022
Travel Date: Dec, 1, 2022
Rating: 3
I guess having read other reviews this hotel can be rated on how much you paid for it. I see some people paid $300-$500 I'd be devastated had I paid that much as this is definitely not a 5 star quality hotel. Having said that, if you get it for around $100 it's worth it. Reception is nice, good staff, good location and clean. The rooms are dated, a bit battered and not exactly 5 star luxury. I've no idea what's in the "lotion" in the bathroom but don't put it on your face unless you want a free chemical peel, I've not got sensitive skin at all, within seconds of putting it on my skin was red and burning painfully

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