USPL Reviews Provided by
The Grand Hotel at the Grand Canyon
TripAdvisor Traveler Rating: 2185 reviews
Very nice
User: ruthrJ7133EH from: Bethlehem, Pennsylvania
Trip Type: Couples
Published Date: Dec, 2, 2020
Travel Date: Dec, 1, 2020
Rating: 5
Located outside of the park. There ARE options inside the park for those looking for lodging inside the park. However they have done well with managing the COVID virus. No maid service but other than that lovely.

Staff was unpleasant
User: AmyandSeth from: Chicago, Illinois
Trip Type: Family
Published Date: Nov, 29, 2020
Travel Date: Nov, 1, 2020
Rating: 1
For the amount of money this hotel was, the front lobby staff were extremely rude and unprofessional. I wouldn't recommend this hotel due to lack of customer service. The rooms were clean and very nice so that was a plus, but for the front desk staff to be so snippy and unprofessional threw me for a loop. Won't be going back.

Fall trip with friends
User: cls2627 from: Kearny, New Jersey
Trip Type: Friends getaway
Published Date: Nov, 29, 2020
Travel Date: Nov, 1, 2020
Rating: 3
The Hotel itself was very nice. The lobby had a nice sitting area with a fireplace which was great. The only problem I had was the front desk. We arrived as a group and I had all the names and reservation information. The receptionist who was an older lady was very impatient and rude! I guess I didn’t answer her quick enough when I was waiting for my app to load which had all our information. And she nastily rolled her eyes and was tapping her nails like I was annoying her. Another younger receptionist helped out and we were able to get everyone checked in. We attempted to ask questions about the area and the hotel and all we got was , yes there are places to go eat on the main road , well thanks a lot lady.... we just left.

The decor was pleasantly surprising
User: Lizard1NYC from: New York City, New York
Trip Type: Friends getaway
Published Date: Nov, 6, 2020
Travel Date: Nov, 1, 2020
Rating: 5
Traveling from NYC and staying at The Grand Hotel was a treat and in a perfect location with little shops all around. Seeing the animal heads as decor was so unique. Extremely clean rooms. The hotel's restaurant was available to dine in, however, the actual bar was closed on Monday. Approximately 15 minute drive to Grand Canyon. Good location, cozy room with a fireplace. Perfect 👌

No hot shower room 333
User: Chriscarlspencer from: Dutch John, Utah
Trip Type: Couples
Published Date: Nov, 5, 2020
Travel Date: Nov, 1, 2020
Rating: 4
Clean during Covid , only one elevator for 3 floors with a delegation of 1 for use . My room was comfortable and my bed was comfy but my shower refused to get even warm . I passed 🙈. Plug in the fridge when you get there . Window only opens 3 inches. Plenty of parking . Easy walk to limited choices in mediocre food

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