USPL Reviews Provided by
The Grand Hotel at the Grand Canyon
TripAdvisor Traveler Rating: 2211 reviews
Great stay, but eat elsewhere.
User: Voyager826087 from: Altoona, Pennsylvania
Trip Type: Couples
Published Date: May, 14, 2021
Travel Date: May, 1, 2021
Rating: 4
The hotel was clean, our room was comfy, and the staff was friendly. Due to COVID, the restaurant was at limited capacity and they were only offering breakfast to go. We ate at the restaurant for dinner and the service was slow despite not being crowded. We got breakfast to go one morning and the main entrees (breakfast burrito for me, sausage egg muffin for my husband) were cold and soggy. You got a lot of other food and drink, but it was pricey for the quality.

Disappointed in some aspects
User: RonaRecommends from: Orlando, Florida
Trip Type: Couples
Published Date: May, 14, 2021
Travel Date: May, 1, 2021
Rating: 3
In some ways, this hotel is great. The lobby is beautiful with seating around a fireplace, and the staff is very friendly. We booked four nights (in two separate reservations, which may have complicated things), and booked directly with Xanterra instead of a third party. We paid extra for a deluxe room so we’d have a terrace on which to enjoy the beautiful weather, even if no special views are available. The room is as advertised, which is great, although it’s not super-clean and the bathroom has some scuzzy areas along the vanity. But that patio? It’s nice and has nice fake-wicker chairs, but we’re on the first floor and our patio has a half-wall separating it from the parking lot. Not exactly a place I’ll take my coffee in the morning! I was told we weren’t even guaranteed a terrace, which is not what the website says. The patio is useless, honestly. We’re spending probably $1000 between our four nights. That does not include housekeeping (because of Covid, so I’m not complaining about that). We should have a terrace that we can use to relax. I’m mad.

Completely understaffed and filthy
User: KSQDFL from: Winter Park, Florida
Published Date: May, 10, 2021
Travel Date: Mar, 1, 2021
Rating: 2
We booked two nights here to get an early start at the Grand Canyon with the idea that we don't like staying just one night at a hotel ... we only stayed one. That's paying $350 for two rooms and two nights. The hotel seems nice and COVID has I'm sure hit it hard. The staff were super patient and great but I honestly think they need about 2X more. There was a line of about 10 families and one lady running the desk. The housekeeping staff was running around and the rooms were gross. I know you can't expect luxury around the parks, but this was totally unacceptable.
Subratings:

Housekeeping Fail
User: Lee_Sandy1972 from: St. Augustine, Florida
Trip Type: Couples
Published Date: May, 8, 2021
Travel Date: May, 1, 2021
Rating: 1
This Hotel looks good until you look closer. Their housekeep department needs some help. When we checked in there was hair in the bathroom sink like someone cleaned out an electric shaver and no one cleaned it up. The faucet handles had black grime around them and no one had dusted the top of the headboard since before the pandemic. They really need to double check their housekeeping. The clock was dusty. If they told me that they sanitized that room. They are delusional. Disgusting!

Ok
User: mgsatx from: San Antonio, Texas
Trip Type: Family
Published Date: May, 1, 2021
Travel Date: Apr, 1, 2021
Rating: 3
Everything around the Grand canyon is a little pricey for what it is, this hotel included. The bed was a little uncomfortable, but in all other aspects, it lives up to the pictures. If we had the trip to do over again, we probably would have just stayed in the park.

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