Well I guess I knew it was not going to be good, but when you have the monopoly of accommodation in and around the park there is no incentive to improve. Firstly I have worked in hospitality all my life and have owned and run hotels. My advice would probably be to book the Holiday Inn Express across the road. You might at least get a clean room. From the UK we would call this hotel shabby and depressing. Having a strict 4pm check in gives you an indicator of what is to come. 3 pm is standard across the world but not here and dare to arrive early and it’s an extra charge. No “hospitality “ here. The corridors to the rooms are dark and depressing, the room in serious need of a refurbishment. Wet carpet by the fridge, filthy in other area, mouldy food in the fridge. Split liquids on the surface, dirty cups and glasses. We were tired so we just cleaned up. Food in the restaurant was very average and breakfast buffet sad. Once visit was enough. Generally dirty and in need of a serious refurb. Not recommended.

Hotel is lovely. Beautiful decor, comfy seating, open fire and excellent clean modern rooms. Only let down was the food, just normal and rude families. This is a hotel and two families who were there went out to get takeaways and wine and then ate them by the fire. I find this disrespectful. The staff were lovely especially the lady in the gift shop which was well stocked. I would definitely visit again.

A great hotel, quality service, beds, coffee, etc. Friendly check in staff nice room size and bathrooms. We stayed here for two nights while touring the Grand Canyon and it perfectly fit our needs. Not sure why it only has 3.7 stars... we had a great experience here in March 2025.

Our family enjoyed our stay at the Grand Hotel! The location is perfect, the décor is inviting, the rooms are comfortable, and the pool & hot tub are so refreshing after a day of adventure at the Grand Canyon. Expect a GRAND stay at the Grand Hotel at the Grand Canyon!

Very nicely maintained hotel, great staff. I would recommend the place to anyone. Great proximity to the south park entrance, very nice amenities and very close to all the tour venues, many of whom offer door to door service. Definitely want to come back.