USPL Reviews Provided by
The Grand Hotel at the Grand Canyon
TripAdvisor Traveler Rating: 2390 reviews
Sorry, definitely not worth the $$$
User: geno722 from: Memphis, Tennessee
Trip Type: Couples
Published Date: May, 16, 2024
Travel Date: May, 1, 2024
Rating: 3
Wasn't sure whether to rate this "poor" or "average." We probably should have listened to the reviewer who described a Courtyard by Marriott experience as being better. As a hotel, this place Is average at best, and in value for the dollar, for what they charged on Wednesday night during a non-holiday period, I would describe it as "poor." Positives? Yes. Room was basically clean, plenty of hot water and good water pressure. The "rustic lodge" feel of the lobby definitely works, though the reviewer who described the many "live" trees in the lobby needs a closer look... I'm pretty sure those are decorated support beams. We had a room with a nice balcony, though weather during our stay made it too cold to really enjoy. Now for the negatives: the place in general could use some updating; elevator service is slow, and in the rooms, lumpy, uneven bedding, poor pillows. This is in a hotel that charged $379.00 per night! But wait...there's more. We took one of the sunset bus tours... Sunset was at about 7:30 that night, so everyone who took the late tours got back to the hotel around 8:00. When we went to get something to eat, the hotel Canyon Star steakhouse was closed, but the saloon was open. We arrived to a woman at the door "taking reservations..."we're full, should be about 20 minutes, but you're welcome to sit at the bar." The bar was too full to comfortably sit at the last two available seats, so we got on the list. 20 minutes go by, and it's 8:30... We haven't been seated, this woman is telling others walking up to her podium that the kitchen is going to close in 15 minutes at 8:45. Huh? You've got customers waiting to eat; there are surprisingly few other food options anywhere inTusayan that are still open, and you're not going to stay open to serve people who simply couldn't get there any earlier from the sunset tour? Wait...still better. This woman (we joked about her being something out of a Seinfeld skit) walked away... By this time, I'm standing in the door of the saloon obviously looking concerned and upset. A server in the restaurant then walked out and asked if she could help us. "Yes, we'd like a table hopefully before the place closes.""Certainly, follow me." Let's just say we got seated, and we did eat and the food was decent... maybe 3 stars. We then witnessed the original "gatekeeper" woman come back and chastise the server for seating us while gone. Just wow, and not in a good way. This was our first visit to the Grand Canyon, and we were somewhat astonished given the attraction that there aren't a bigger selection of hotels and particularly dinnertime options. Were we to ever go back, we'd likely try one of the other lodging options, such as the Holiday Inn Express and Suites directly across the would have been over $100 cheaper. The Grand Hotel isn't a dump, but it's definitely got issues, and definitely not worth the value. They do respond to what people write on TripAdvisor, but it's always that boilerplate response from somebody named Sam who says, whether the review is complimentary or scathing, like mine, "we will forward your comments to the management team." Love that personal touch! ๐Ÿ˜‚

High priced, and service is very poor
User: Mike K from:
Published Date: Apr, 28, 2024
Travel Date: Apr, 1, 2024
Rating: 1
The pool / hot tub closed each day, the saloon never opened. The restaurant had 5 people in it, we were told itโ€™s going to be a 15 minute wait. The staff was terrible, I think this is a service relates business. you want people to be happy and talk about how great their experience was at your hotel! If I were you, I would book the Best Western across the street. People loved it there. This place is not worth the price, nothing special!

Good location. Only 5 mins from Grand Canyon pay booth and entrance.
User: Kate J from:
Trip Type: Couples
Published Date: Apr, 22, 2024
Travel Date: Apr, 1, 2024
Rating: 4
Nice sized room and was nice to have coffee making facilities in thr room as well as available in the lobby in the morning. Macdonalds is right next door so it's no problem to nip there for breakfast. Ate in the hotel for evening meal but there were many issues which led to us waiting over an hour to get a table and then it was a bit chaotic after that with staff not really knowing what they were doing. Maybe we were just unlucky that night. Left an item behind by mistake and emailed the hotel to ask if its possible to post it back to me but have not heard back from them. Agree with other reviews that beds are not the comfiest and the pillows are very firm.

Great meal, Thanks to the manager, Nataia!
User: Passport30576909407 from:
Published Date: Apr, 21, 2024
Travel Date: Apr, 1, 2024
Rating: 5
At check in, we were told we could get dinner menu meals in the bar. Went to the bar and told we were told we could not. Asked for the manger, Natalia, who made things right and made sure the staff was attentive for the balance of our meal. We were able to have an outstanding meal, and make our sunset visit to the Canyon. Thanks Natalia and team.

Excellent stay
User: BACK U from:
Trip Type: Friends getaway
Published Date: Apr, 21, 2024
Travel Date: Apr, 1, 2024
Rating: 4
Comfortable stay at Grand Canyon National Park. Front desk attendant Dane was helpful and kind. Rooms and beds are comfortable. Coffee and hot water available starting at 4am for hikers and sunrise seekers. Location is easy 5 minute drive to the South entrance of the Park. Visiting Grand Canyon is a memorable and worthwhile experience. Would come back again!

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