the carpet was full of stains and 20 year old, the furnitures were full of dust ! The second day was exactly the same you can add on top than only half of the room was serviced !!!! still dust, stains, the trash as not been emptied, new towels but still the old one, wasclothes not changed !!!! for a room at 438$ by day !

Hotel was just okay. The room layout was quite odd - the sink was located in the hallway between the bathroom and the beds with little to no room to put anything on a counter to get ready. Our thermostat didn't work in our room, but the most disappointing was the food. Definitely not worth the price we paid for the breakfast buffet. The pancakes tasted like they were at least one or two days old. The eggs looked spongy and the fruit was dry. Staff were pleasant, but we probably wouldn't return based on the food and room.

The Grand Hotel was very nice and clean. The room was perfect, and the hotel had a lot to offer, pool, hot tub, beautiful lobby with fresh coffee and nice fireplace, saloon for drinks, gift shop and a restaurant. The restaurant was pricy, but there are other options you can easily walk or drive too. Very close to the Grand Canyon National Park, which helped so we could get in early, ahead of the crowd. Wish we would have known there was a sunrise Easter Service at the Rim... next time!

The room was clean, very comfortable beds and pillows . The saloon was fun and good food. We had the rib eye. Staff is friendly( Indra?). The lobby has a great western feel for the overall experience. Keyless entry is great! Didn’t have breakfast or use the pool, so I cannot comment.

Well I guess I knew it was not going to be good, but when you have the monopoly of accommodation in and around the park there is no incentive to improve. Firstly I have worked in hospitality all my life and have owned and run hotels. My advice would probably be to book the Holiday Inn Express across the road. You might at least get a clean room. From the UK we would call this hotel shabby and depressing. Having a strict 4pm check in gives you an indicator of what is to come. 3 pm is standard across the world but not here and dare to arrive early and it’s an extra charge. No “hospitality “ here. The corridors to the rooms are dark and depressing, the room in serious need of a refurbishment. Wet carpet by the fridge, filthy in other area, mouldy food in the fridge. Split liquids on the surface, dirty cups and glasses. We were tired so we just cleaned up. Food in the restaurant was very average and breakfast buffet sad. Once visit was enough. Generally dirty and in need of a serious refurb. Not recommended.