OK. REALLY??? First, they were only accepting reservations for the Grand Canyon North Rim Lodge starting January 15 (for reservations beginning May 15). Their system crashed almost immediately and suddenly a message saying "unfortunately, blah, blah, blah, we will be happy to take your reservation beginning February 12th". Then, on February 12th, booking online beginning EXACTLY at 7am, I received confirmation for a cabin! Yay! Confirmation email, 1st night's deposit... we were all SET! I cancelled my back-up reservation at the Kaibab Lodge then 6 DAYS LATER I received an email saying "unfortunately, blah, blah, blah, we have overbooked the nights you requested, and your reservation is no longer confirmed". Seriously? The agents were very kind when I called, but what terrible management of their reservation system. Were they not clued in about their popularity when the system crashed on Jan 15th? UGH. I am VERY tired of jumping through hoops to book this place. It's beautiful and unique, but YIKES. Just another example of an organization able to get away with whatever they like, with no accountability. If you really want to explore the North Rim, well.... good luck staying at the North Rim Lodge.

Very disappointed with their booking system . For 2021 it started on January 15 but the computer crashed immediately and they were unable to accommodate any enquire. They resumed booking a month later on Feb 12 at 7 AM and I was online 2 seconds later. I was able to get through ( dialing on two computers) about 40 minutes later and got a confirmatory email : I have a reservation! A week later I got an email canceling my reservation !!!! turns out the computer was in error again, and in fact they had no openings for my date. It looks certainly I will not do my dream Rim to Rim hike this year and if the inept management does not change not in the near future .

I went in November of 2019. Drove first to the South Rim and then to the North Rim. Though the East Rim was nearby, our time was limited. Maybe next time. If you can, see both the South and North Rims. Though the Lodge and cabins were already closed for the winter season, the view was still breathtaking.

We've been to the south rim multiple times and in different times of the year, but this was our first visit to the north rim. First of all it attracts only 10% the number of visitors to the south rim. Secondly it is densely wooded, filled with wildlife and definitely more scenic. The north rim is much smaller with much fewer viewpoints, but the views are spectacular. In October the trees were changing color and the yellows and reds made us feel like we were in New England. We saw many deer and a bison. The cafe at the main visitors center is open with outdoor seating.

We stayed in a western cabin on the last weekend of the season, it was very nice and much better than the frontier and other cabins. Loved the two queen beds, roomy comfortable cabins with gas fireplace, and of course, the proximity to the rim of the Grand Canyon. These cabins are quite expensive, but many will appreciate the special nature of this stay, for special occasions, or just checking one off the bucket list. Hopefully COVID is no longer an issue when they reopen next spring, but I appreciated the attention given to safety in the dining setup. Unfortunately, only about 50 % of visitors wore masks, so there were some uncomfortable moments passing on the narrow trails. It seems there is a mid day flux of local visitors, which unfortunately makes the park feel crowded around the lodge, only to thin out again by evening.