This ‘buffet style’ breakfast at the lodge was ludicrously bad. Due to Covid, you had to line up to be served on a tiny plate by servers without masks. Eggs were eggs, but bacon was devoid of any moisture whatsoever. The sausage had the taste and consistency of a hockey puck. Worst of everything were the potatoes. Obviously frozen style, they weren’t even cooked, cold and gummy. All of this for ‘only’ $39 for two. Cross this off the list before you ever try it.

Rooms were dirty even though we waited to get our rooms. Toilet was not flushed from a bowl movement. Toothpaste still in sink. Bandaid was on floor in bathroom. Hole in futon and the cover looked like it was 20 years old. Little to none help for handicapped. Ate supper in restaurant and the salmon was not cooked. It was rare. The food looked like it sat under a heat lamp for a long time. The staff everywhere was overwhelmed. Most of the problems were due to the BUS TOURS. They got helped before anyone else. We had reservations a year in advance. Very disappointing.

If only I had brought a flashlight too! The majesty of the GC was dampened by the issue of getting a room assigned. We made a reservation in September! Check in opens at 4pm and despite check out being by 11am, there were very few rooms available. The line was out the door and into the parking lot (and into the saloon) because they only had 5 people for 215 rooms. Yes, they were short-staffed but boy were they hustling. The folks at the registration were also very friendly and courteous despite the tension. The vast majority of guests were friendly and courteous as well but we didn’t get a room until after 8pm and felt lucky! We stayed in a cabin that we searched for in the dark! There were a number of guests that took even longer and unfortunately there are no other options to stay within 100 miles unless you bring a tent. Aramark has the GC concession and their management is at fault. They should feel fortunate for the caring staff that had to handle this situation but get them some help! The Park is a special place but be forewarned. Oh, and if you’re driving a Tesla, they don’t have any charging stations. That made for some interesting dialog with a guest. (not us)

Sadly, there are serious staffing issues at the North Rim Lodge. Had reservations for May. 16, 1 night. When we got to the Lodge around 1:30, my husband spoke to the lovely woman at the check in desk. He assured her we weren’t looking to check into our room yet but just wanted to let them Know we were there and was there anything we could do ahead of time to make her job easier. She had him fill out some paperwork and told us to come back at 4. We left for some hiking and returned at 4:30 to a line that was out the door and all across the front of the building. Stood in line for an hour and had just gotten to the door when another very nice lady came out and announced no cabins were available yet. Apparently they only had 5 people to clean. We had a dinner reservation at 6, so went and had dinner and returned to a somewhat shorter line but people were still so frustrated because they would get up to the desk snd be told “ no rooms ready yet”. Long story short, we got up to the desk around 8 and we lucked out thst a room was available for us. I am in no way blaming the 2 ladies at the desk! They were lovely and professional and apologetic. They deserve the highest praise. Just be aware IF you have a reservation, there could be an issue. In retrospect, my advice would be get there by 3 and just get in line early. If rooms are cleaned, you’ll be able to get one at 4. Hopefully they will get more staff as the season continues ( note that this was just the second day they were openthis season). As for the room, it was the standard Western Cabin, very similar to those in Bryce Canyon. Ours was quite clean, very nice linens. Extra towels. Comfortable bed. It just really put a damper on our visit to the North Rim with the stress of not being able to get into our room until after 8 pm. And i think we were lucky, many others had to wait longer! Sorry I could not give a higher rating. We had waited and planned this trip for a long time. The scenery is indeed stunning and the North Rim is a special place. If ONLY they could get this issue fixed!!

None of the rooms were ready at 4 pm. Checkin lasted HOURS literally. Then room keys not working. As of 7:30pm still standing in line without guarantee rooms will be ready. This is only 2nd day open and apparently there was a sudden change in management but still…