This rating is not about the property per se but about the concessionaire, Forever Resorts, currently managing it for the NPS. We booked and paid for a full rim view cabin on Jan 15th, first day for reservations. We were looking forward to the experience of a full rim view. The company had system issues and re-booked us into another class of cabin without clear notification. It was only when I called (which is a challenging process in itself) that I discovered this. When I finally spoke with a supervisor about why this happened the response was , "We didn't do it, the system did." And "I can't make a cabin appear for you." Not exactly the standards of good customer service. They have a unique property so there is no choice but to deal with firm. But the firm is very definitely not customer service oriented. I would welcome the Park Service finding another concessionaire to manage this wonderful property.

My experience is absolutely maddening! I was able to make a reservation as soon as reservations opened this morning. No issues like others have said. I have a confirmation number and everything. However, I just got a call and email from Forever Resorts telling me their "system" overbooked customers and they are canceling my reservation. I built an entire vacation from Maine around this reservation and they don't care. I will now lose money on non-refundable airline tickets along with other accommodations that were prepaid with deposits lost. They said to keep calling to see if there are cancelations. Who has time to call multiple times every day for weeks or months in hopes of maybe scoring a cancelation??? No one! The National Park Service needs to seriously reconsider who they have operating the North Rim Lodge! The location itself is magnificent beyond all imagination! Hence the popularity of it. However, the company responsible for operating the Lodge is an abysmal failure!!

I am glad for Marsha that she was able to make a reservation today. I was not so lucky. With two computers going the moment reservations were "open", I either got kicked out because the reservation server would not connect. This kick out occurred numerous times over 60 minutes. Or, I got into the system and clicked ADD to make a September reservation for a Western Cabin and then the system just went into internet twirling. The reservations phone number was closed when reservations were supposed to open. Later, the phone number was busy and finally the phone message was basically - we give up - we have system problems so we are closed. So disappointed. Forever Resorts knew that it had reservation issues since January 2021. The problems should have been fixed by now. With this reservation experience, I felt like I was back in the 90's.

I just made reservations for Sept 2021 .....took me several tries to get a cabin but I started trying @ 8:00 CST and had it by 8:30...was able to reserve a western cabin! Cannot wait for my trip and I'm thrilled I was able to reserve the cabin as after reading a review on here about reservations I was expecting a tough time! So, if you're planning on going try to get your cabin today!!!

OK. REALLY??? First, they were only accepting reservations for the Grand Canyon North Rim Lodge starting January 15 (for reservations beginning May 15). Their system crashed almost immediately and suddenly a message saying "unfortunately, blah, blah, blah, we will be happy to take your reservation beginning February 12th". Then, on February 12th, booking online beginning EXACTLY at 7am, I received confirmation for a cabin! Yay! Confirmation email, 1st night's deposit... we were all SET! I cancelled my back-up reservation at the Kaibab Lodge then 6 DAYS LATER I received an email saying "unfortunately, blah, blah, blah, we have overbooked the nights you requested, and your reservation is no longer confirmed". Seriously? The agents were very kind when I called, but what terrible management of their reservation system. Were they not clued in about their popularity when the system crashed on Jan 15th? UGH. I am VERY tired of jumping through hoops to book this place. It's beautiful and unique, but YIKES. Just another example of an organization able to get away with whatever they like, with no accountability. If you really want to explore the North Rim, well.... good luck staying at the North Rim Lodge.