The positives: location and all of the staff I met were wonderful. The negatives: the condition and cleanliness of the accommodations. We stayed in a frontier cabin, which was grubby, and the carpet was filthy. The mattresses and pillows were terrible. If the CEO of the company that runs this place knows about the condition of this property, shame on them. If they do not know the condition of this property, shame on them. Corporate greed, plain and simple. Such a shame, as it really wouldn’t take much to upgrade these facilities. I’m sure the condition leaves a bad taste in many peoples memory of their visit.

We were fortunate enough to be able to secure lodging here! My husband has been trying for a couple of years to do a R2R hike from North to South. Being able to get an early start was key. We stayed in one of the motel-type rooms, with parking across from it. The Dining Room was huge, had friendly staff and awesome views. The trailhead was a little over a mile, where I dropped him off at 4AM and continued on to explore the grounds myself. There's something so surreal about being the only person at the normally busy Bright Angel Point. It was just me and my little squirrel friend. We were expecting the amenities to be limited, as typical for remote locations like this and Havasupai Lodge for example. But at the end of the day, I would pitch a tent and eat beef jerky just to be able to see stellar views! DEFINITELY WORTH IT!

While the North Rim of the Grand Canyon is a majestic beauty that everyone should see, the accomodations on the north rim are poor. You stay in old log cabins with very few amenities: no wifi, no tv, mostly no cell signal and worst of all the hot water either did not work or took 5 minutes of running to get. Not what you would expect considering the large amount of money you are spending each night. I still consider the North Rim experience so much better than the South Rim, just make sure you lower your expectations for the lodging.

Grand Canyon north rim is beautiful, but DO NOT stay at the lodge. Staff is very friendly, but if there is a problem, the attitude is ignore it and you will go away. There is a rock stairway at the north end of the motel that goes upward to the parking lot. It is uneven, not swept and there is NO handrail. Even though I was being careful, I fell, gashed my forehead (9 stitches) and broke my nose. The emergency crew (who are part of the National Park system and not part of the Lodge) were wonderful and so was one housekeeper. Everyone else ignored the situation and provided no help whatsoever. After a long trip to the ER, in Kanab, UT we returned exhausted. No staff member left a message or bothered to check on us. We went to the deli to find something to eat and they had run out of food. (The deli food was not very good, and the dining room was not much better - everything tended to be cold). We had to go home the next day, and as we left, we talked briefly with a staff member coming in to work. She and the rest of the staff knew all about the accident and yet no one bothered to help. We contacted the Lodge management when we got back home to discuss their negligence in not having a handrail next to the stairs. Their response was also to ignore us and they did not bother to respond to our emails. Drive in to see the Grand Canyon - it’s worth it. Then leave and do not stay here! This was the worst lack of concern I have ever seen.

I had a lot of concerns based on the bad reviews and not one of them was an issue. The Western cabin was CLEAN, bigger than expected (it being ADA which is a new necessity for us), and NO BUGS or DROPPINS. Check-in was pleasant, quick, easy and the room was ready before our scheduled check-in time Parking and unloading was close by and convenient, granted the ADA cabin is close to the parking lot. The roll in shower is large and set up well. There's a lift at the lodge to get folks in a wheelchair down to the veranda to see the view of the canyon. Paved paths connect the cabins to the lodge, though there are a few that lead to stairs. The staff at the visitor center were super helpful in answering questions. Don't miss the stars at night or the sunrise at Bright Angel overlook (paved, but we didn't attempt it with the wheelchair). Hopefully this is helpful...it's not a luxury hotel, but worth staying so close to the North Rim! We would DEFINITELY stay here again and we would drive the extra distance to the North Rim over the crowded South Rim anytime!