We enjoyed the location, room, ambiance, gym and the staff. I believe this hotel has about 300 rooms. A lot to maintain. We stayed in the main building with quick access to the restaurant and the coffee in the lobby. The bulk of the rooms are located in separate buildings. We were upgraded to a larger room. It was clean. However, they indicated that there will be no room service during our three day stay because of the virus. I personally feel that at this stage it is just a ploy to save money. Our heating system did not work well on a cold day. However, we were able to use the bathroom heater to supplement the overall heat in the room. The area around the bathroom tub should have bars to hang onto when exiting the tub. It is slippery. Breakfast was good. However, I did complain about only one piece of toast being provided with two eggs. I have never encountered that cheapness anywhere else. They stated that they would look into the matter. The gym and the pool are well maintained. Even with these minor issues, we enjoyed our stay because of the Grand Canyon. And the staff including Gloria, Veronica, Amber, and others did a great job of making us comfortable! We paid about $250 a night due to the tight supply of rooms in the Grand Canyon area.

The rooms were spacious and clean but not exceptional with outdated furniture. This was the most expensive room we rented on our 11 day vacation and it was not the nicest. Most Best Westerns at least provide breakfast but this one didn't. The breakfast at the restaurant was very good , wait staff excellent, and prices reasonable. This was also the only hotel that had to be paid in advance. I can understand leaving a credit card number to hold the room, but the rooms were already charged to my credit card a couple of months before we went. If we had had to cancel I hope we would have gotten credit back on my card in a timely manner. I guess you are paying for location.

The hotel was a good combination of classy and family friendly. I felt that couples and families would feel accommodated. The arcade and bowling room was well maintained and clean. The water feature provided great noise privacy in the hallways. You cannot hear others in their rooms and yet you do not hear the water feature from your rooms. Everything was clean. The indoor pool was amazing. The light music and large size made it comfortable for individuals, couples, and kids to enjoy at their own pace.

After a not very good Best Western in Bryce Canyon City, we were fearful about this one. But, I’d say that the room was the nicest of a two-week trip (and ⅓ of the price of The Cliffrose in Springdale UT.) We had what I think they call a day-suite. Ours was one big, open room. Our friends had the same room designation, but had two rooms. Pros and cons both ways. Huge bathroom with separate shower and toilet. Separate sink and make-up table in alcove. Simply, very comfortable. Very friendly, nice staff - thanks Kaitlyn. We’d go back. But we’d have our fingers crossed. The problems with the room(s) actually got to be funny. The first room seemed a little warm; so, as we unpacked numerous bags, I adjusted the a/c. Still warm. Move temp all the way down. Still hot air. Call Front Desk. Irritating comments: Have you lowered the temp? Are you using the right thermostat? Finally, a maintenance man is sent. Oh, this is the room that was written up 3 days ago as having defective a/c. Repack. Move to a different room. Check a/c = ok. As we unpack, again. Notice room is dark. Missing lamps by one bedside and on desk. Call; go to Front Desk, get key to first room, and steal 2 lamps. OK, now let’s relax. But having trouble finding light switches for bathroom. Finally find, but shower light does not work. So call Front Desk and another maintenance man shows up. Oh, this happens because the GFI in the kitchenette area, where the coffee maker plugs in, pops, and deadens the shower light. Huh? But he resets the GFI, and the light works. Now we know! Things are good, until we place our toiletries in bathroom, and discover that there are no soaps, lotions, etc. Another call to the Front Desk. Many quickly delivered. The next day, upon return from tour, we find that the little refrigerator has pooped out (although quickly fixed - somehow; I had quit following things). Use this hotel but check things out - carefully - before unpacking.

This hotel is close to the park, but very over priced for what we got. We were told when we got there for a 3 night stay, that our rooms would not be cleaned and restocked because of Covid and yet, the hotel staff had no problem coming in to fix the AC after several hours of waiting in a warm room and having to have the toilet unclogged twice. Also, the shower on/off pulled so hard that my wife couldn’t turn it on. Also, the gift shoppe closed earlier than posted hours, probably because there weren’t that many guests.