Swamp cooler did not cool. At 2:30 am with our three kids we had to move room because our room was too hot. They kindly moved us into a new room but the new room reaked of cigarette smoke and the toilet did not flush. They brought us a plunger but because of Covid they could not enter the room. Unfortunately it was not a plunging issue so the answer was to take our kids to lobby (three floors down) to go potty.

This hotel was perfect for our family of 5. Booked a room with two queens and a roll-away. They waived the charge for the roll-away since we were Best Western members which was nice. The pool area was amazing! Kids enjoyed the outdoor pool and jacuzzi, and there was an indoor pool as well. VERY CLOSE to Grand Canyon park, and lots of places to eat in the small town. Overall, we would definitely stay here again!

3 night stay - had to change rooms First impression - they need to hire more people. There was one, younger person working - he had three people on hold, three people waiting in line and an impatient dad asking for maps. There were multiple people in the bar/restaurant area, which was empty. So if you're booking during covid, be patient. I booked two rooms, one for my mom and one for me and my fiance; both king bedrooms with a communicating door for 3 nights. We were in the older building. It was full of families - which meant a lot of screaming, crying, yelling and running feet. It was dirty, old, and run down. I was disappointed when we first walked in because the rooms looked nothing like the photos. The carpet felt like it had never been cleaned since it was installed. There was a used coffee pod in the coffee maker. The air conditioner was old, noisy and run down. We thought it was going to be nice because it overlooked the pool. WRONG! THE POOL IS OPEN 24 HOURS and we heard a group of adults and kids out there until 1am. We blasted the air conditioner to try to drown out the noise. By the morning, the air conditioner burned out and smelled "hot." When we went down to the concierge to ask her about the pool policy, she couldn't have cared less. I just asked for new rooms. And that's when the magic happened! She gave us two brand new rooms. We knew when we walked in that they were going to be much better. The rooms were brand new and quiet. We couldn't hear anything. The sheets still sucked, but we were so relieved we didn't care. Pros: - The gym is awesome - super clean, enough equipment, and empty - If you get the right rooms, the rooms are great. - You can't beat the location. We went to the park for sunset, for sunrise and to see the dark sky. - Better coffee in the better rooms, Keurig cup type makers - Bigger bathrooms with lots of counter space - Great aircon (in right room) - Super clean (in right room) - Pool is open 24 hours (if you're not sleeping near it) Cons: - If you have a pool facing room in the old building, it's LOUD - Pool is open 24 hours - Sheets are awful - SUPER Dirty (in old rooms) - Outdated (in old rooms) - Aircon doesn't work (in old rooms) We can't say much about the food because it was over priced. There aren't a lot of food options in the area, so we ate a lot of snacks and Starbucks for breakfast. If you get the right room, it's great! It would have been a difficult trip if we got stuck with the old rooms.

Dirty top blankets, no none slippery pad, fridge was dirty, used bar soap in shower, hair between sheets, stained pillows case, broken coffee maker. Over all stay was ok just a few thing they could work on for next time.

My girlfriend, two dogs and I were on a road trip and this was our final stop. This BW is very close to the GC and right in the town. Pool was great. Room could be cleaner. Staff was very nice. Dog friendly.