We were on a family road trip and the Grand Canyon was the last leg of the trip. After reading other reviews, I called and asked if we were on the "new" side and we were. Booked a 2 queen bed, oversized room for me, my hubby, and our 20 yr old. The room was nice and the size was great. Plenty of space. Nice bathrooms. The young man working the front desk at check-in was very nice. He recommended a few places to eat(no great food in the area and it's all expensive). The hotel is about 6 minutes from the Grand Canyon South Rim, which was awesome. I rated it 4 stars, but would think twice about staying again for what may be the weirdest reason ever. The bathroom shower. :( So, the design was weird. There is no door to the shower. You walk into the bathroom and BAM! You're going to see whoever is showering. The bathroom door is right when you walk into the hotel room. It has the "clouded" glass. So you'll be able to see the silhouette of whoever is in the shower. Then the shower water (and soap if you're messy) is going to get all over the bathroom entrance floor no matter what you do(because there is no door). We put a towel down and it was soaking wet after the shower. The ventilation was also pretty bad. After your shower, any and everything you have in the bathroom will be wet/damp. I know that's a weird inconvenience but if we'd stayed longer than the 2 nights, it would have definitely been a nuisance. All in all though, the new side was nice.

My family and I stayed at the best western for 1 night. We had to leave early morning for Vegas but when we arrived in Vegas, we noticed something missing. Unfortunately, my son left his electrical toothbrush (Oral-B) at the hotel. We would’ve loved to receive the toothbrush so we reached out the hotel. We called front desk and they redirected us to fill out a form before further conversation. After doing so, we also called house keeping more than once. However, with each call, they didn’t pick up. So we decided to let time pass and maybe we will find results later on. After 2 days had passed, we heard nothing from the hotel about any of our issues. With that, I would have to give a low rating because of their lack of communication. At the time that I am typing this up, a full week has passed and still no word. My assumption is leading me to think that the toothbrush was either stolen or thrown away.

Breakfast is NOT included as it was in all other Best Western Hotels we stayed in during our trip. Instead, you must pay nearly $20 per person to eat at the hotel. The food was good but definitely not $20 a plate good. The key cards we received wouldn' t open all the doors and after getting locked in the laundry room and calling the front desk(thankfully I had my phone with me) I was told someone would come to help. Nearly 30 minutes later someone brought us new key cards. The bathroom was not clean. There were no handrails to get in and out of the enormous tub. The shower curtain was dirt stained at the bottom. We were happy to LEAVE this place.

Because my travel partner and I were in town to experience the Grand Canyon, we didn't spend too much time on the hotel property, but from what we could tell - it is beautiful. There are two large swimming pools and spas, one each both indoors and out of doors; a restaurant, bar/lounge, and so much more. I wish we could have been there longer to enjoy it all. Generally speaking the hotel is clean and well maintained. It isn't your top of the line, luxury with state-of-the-art amenities, but it is nice and accommodating. My only "complaint" (and really, it isn't really a complaint) is that the room did not come with complementary breakfast as I expected it to. This wasn't really an issue as much as it was a surprised since I sort of thought that was part of the BW brand. Don't be surprised like me!

Website shows new updated rooms in a separate building. The room we were given was disgusting. Asked to be moved charged an additional $60 when already paying over $200. Absolutely not worth staying! Restaurant, bar and game room outdated with a stale smell.