First of all, I'm a diva. This was one of the nicest biggest hotel rooms I've had the pleasure of booking. Why a four? The attitude of the front desk clerk and the fact I asked for them to freshen my room up and all the did was made the bed. No new towels and didn't remove the trash. Lame.

Went to The Coronado Room, for there version of “ fine dining” Junk food , lousy wine. Would have done better to go to Mc Donald’s !!! Also we paid $200 for the pleasure of eating this junk food. Be smart, avoid this place .

This is a lovely hotel, good size room in a separate block from the main hotel. Close to the Grand Canyon and local facilities. Biggest problem with this hotel is the price they charge for breakfast - $20 per person. We don't eat a cook breakfast and therefore this we felt was extremely expensive.

The deadbolt did not work, the door security bar did not engage and the HVAC system did not work resulting in the room being very hot. We slept with the window opened, but there was music coming from outside until early morning hours. We reported these at checkout from our one night stay. I suspect they could had given us a new room, but we arrived exhausted after a long travel and sight seeing day. We did not discover these short comings in the room until we were unpacked and ready to retire for the evening.

I've stayed here on 3 different occasions, once before the pandemic and twice during the pandemic. In 2018, the breakfast buffet was amazing with so many choices and the food was fresh and hot. In 2020 I didn't eat here because it was too crowded, but in 2022 I tried the buffet again and it was TERRIBLE. There wasn't a lot of food, and what was there was mostly cold and hard. I was so disappointed. The rooms in 2018 were very comfortable with soft bedding and cold air conditioning. I'm not sure what was going on in 2020 and 2022, but on both occasions there was an issue with the air conditioning not working. It was 80 degrees when I arrived last weekend and the heat was on in my room and there was no option to cool on the thermostat, only heat. Ironically the same thing happened in 2020. The bedding was very comfortable, but it's hard to sleep when the room feels like 90 degrees. We opened the windows on both occasions, but it took a good 3-4 hours for the room to cool down. On a positive note, the staff was very friendly and did their best to make things better.