Good stay. This would be a great hotel for families heading into the park. The rooms are older, but clean and comfortable. Staff is fine, but nothing above the guest as a transaction unless you go out of your way and as a Diamond Elite, I don't think it was even noted. Ate both dinner and breakfast there, and it was fine.

The Squire at Tusayan was a super location on our roadtrip from Las Vegas to Denver, 25 minutes from the Grand Canyon. (Tip-buy Grand Canyon tickets early to avoid queues at the entrance barrier). The hotel has spacious comfortable rooms with fridge, bathroom with shower. We used the restaurant for dinner which was great, I had a burger, my son too. Breakfast was excellent, it is best to arrive earlier at busy times. The hotel had a super games rooms downstairs, with arcade games and bowling at extra charge. We had vouchers to use some of the games offered to us on arrival.

The hotel was very clean and so many things to do. Polls hot tubs games and every night complimentary s’mores by the fire. The employees were so nice to everyone and very very helpful. Rosie in particular. She went above and beyond to help us plan activities. I wish all hotels were like this one. Clean courteous and just fun! I would definitely recommend. Oh they have complimentary self serve laundry facilities for those hiking or with kids and need to wash the clothes!

Now that the hotel has been rebranded as a Holiday Inn Resort, I was expecting an elevated experience. Honestly, it still felt like and looked like a Best Western. The first thing I noticed was the old BW bath towels minus the BW tag. Looked like the tags were cut off. The guest room looked exactly like it did when I last visited when it was BW. The room was spacious and appeared clean, but the decor is dated. Just did not feel or look like a Holiday Inn room. I still enjoyed the room. It was large and comfortable. I did enjoy the resort style outdoor and indoor swimming pools and hot tubs. The hotel needs to do a better job removing and cleaning the build-up of a nasty looking green gunk along the tiles above the water line. We were given a card with credits to play the video games in the arcade. The arcade closed abruptly at 10om and the employee running the arcade told us to hurry up and finish because it was time to close. Breakfast was buffet style at $20.00 each per adult. Not a very good value because most hot items were not very hot. The servers were not very attentive. Never received a refill on drinks. As an IHG One Rewards member, I intended to pay for breakfast with 2 of my $20 IHG Rewards Milestone food and beverage vouchers. To my surprise, this hotel does not honor these vouchers. The front office employees knew nothing about the use of these vouchers even though the hotel is affiliated with IHG.

Mrs. Andrea was a great welcome and possibly the best check-in experience we had. She was smiling through the whole time and was super kind. Definitely recommend a promotion. The room was nice as well but I highly doubt that anything will beat the welcome.