USPL Reviews Provided by
Bryce Canyon Pines
TripAdvisor Traveler Rating: 700 reviews
Its okay
User: LouisvilleKy1987 from: Louisville, Kentucky
Published Date: May, 3, 2022
Travel Date: Apr, 1, 2022
Rating: 3
It was a fine room for maybe a night. Very dated and we were on the 2nd flood and the floor was leaning. Room was clean but again, very dated and old. Lots of bugs in the bathroom light fixture. Didn't get a chance to strop in the restaurant.
Subratings:

Just ok
User: friskybug from: Olean, New York
Published Date: May, 1, 2022
Travel Date: Apr, 1, 2022
Rating: 2
The location is very handy to visit Bruce as well as the dark night telescope site. Parked right outside our door and the restaurant on-site was nice. For the price we expected a very basic room but we were disappointed by the level of cleanliness. While it was evident that the beds were almost made and fresh towels supplied nothing else was done. The toilet was dirty, used soap and crumpled wrapper were still in the shower. One of the bedspread was in a heap on the bed and the carpet needed vacuuming. Previous occupants food was still in the refrigerator! Glad that one night was all we stayed.

Spectacularly awful service, matched only by the incredibly rude hotel staff.
User: jeffreyz2022 from:
Published Date: Jan, 8, 2022
Travel Date: Dec, 1, 2021
Rating: 1
Spectacularly awful service, matched only by the incredibly rude hotel staff. Backstory: We had booked a one night stay here on December 31st 2021, which we were forced to cancel because of snowstorms in the state of Utah (roads were closed and we could not make it to this hotel). After 4 separate phone calls with a female staff member who was simply unreasonably nasty with us from the beginning (in the first phone call, she said that it was "not her problem" and that we had to take it up with the booking website, which had already told us that we needed to cancel with the hotel personally), we thought that the issue had been settled. She told us multiple times over the phone that she "did not want to cancel us because that would affect her commission (??)" , and that we needed to cancel with the booking website, but like I mentioned previously the website said we needed to cancel with the hotel itself. After 4 calls and getting verbal confirmation that our room had been cancelled (with a $75 fee no less) and an email confirmation from the booking website that our room had been cancelled, a month later we see that we had in fact been charged for a room that WE DID NOT STAY IN. When we called the hotel, we were very rudely informed that they had apparently not received ANY calls from us at all about cancelling the room. Just spectacular. My mother does not speak English very fluently, and the staff took full advantage of that fact, berating her over the phone and adamantly refusing to communicate. Imagine getting gaslighted by a hotel. Anyways, if anyone at this motel would like to remedy this situation, my email is jeffreyzhou4@gmail.com and I'm sure you can find our contact information and booking from the information this review. Feel free to reach out, but if nothing changes, my only recommendation is that everyone AVOID THIS PLACE AT ALL COST.
Subratings:

Very convenient location
User: 26deevo from:
Published Date: Nov, 16, 2021
Travel Date: Nov, 1, 2021
Rating: 4
About 4-5 miles from the entrance to Bryce so very convenient but not pricey. We did not try any of the hotels, food, mules, etc. but the room itself was clean and we parked right outside our doorway.
Subratings:

Nice place, convenient to park
User: Margaret W from: Fairfield, California, United States
Published Date: Oct, 31, 2021
Travel Date: Oct, 1, 2021
Rating: 3
This motel is located about 4 miles form the entrance to Bryce Canyon National Park, clean and quiet. Check in was in person, front desk was friendly. Nice lobby, not big but had atmosphere. Room was older but very clean, amenities were good. Bed had an older mattress so sagged in the middle, we kept rolling to the center all night. Liked the convenience to the park. There is a pool area but was closed for the season.
Subratings:

© TripAdvisor 2022