USPL Reviews Provided by
Lake Yellowstone Hotel and Cottages
Sarah G from: Harrogate, United Kingdom
Trip Type: Couples
Published Date: Oct, 5, 2022 Travel Date: Sep, 1, 2022 Rating: 3
Very expensive but I guess there was a premium to be in the park and wot - no wifi !
We stayed in one of the cabins, comfortable enough but gosh it was expensive for what you got. We were really disappointed we couldn't eat in the hotel restaurant either night, our fault for not booking, but normally we expect to be able to eat where we are staying. We could eat in the nearby lodge which was a bit of a canteen type experience which was functional.
Liked the lounge/bar area, felt atmospheric in the evening with the piano playing.
Nice views of the Lake.
No Wifi which feels ridiculous in this day and age, although you can go to the lodge next door to get it. Fine to say you should unplug but actually infringes on research and planning for your holiday which is something we like to do when we are away.
- Sleep Quality: 5
- Location: 4
- Service: 3
jeank989 from: Oklahoma
Trip Type: Family
Published Date: Sep, 26, 2022 Travel Date: Sep, 1, 2022 Rating: 2
Don't waste your money - stay outside the park
We thought we'd splurge and reserved a "Partial Lake View" room for a Sunday evening in September. The most expensive room on our trip had:
1. No television which is probably best because the thin walls would have allowed it to be heard up and down the hall.
2. Had not been serviced by housekeeping properly and there was no bathmat and only 2 bathtowels, 1 washcloth. I had to go to the front desk to ask about getting more. (She gave them to me right then as they keep a supply under the counter - tells you how often this happens)
3. Had heat only - no A/C which was needed on this warm afternoon.
4. All evening other guests could be heard in the hall.
5. The floors are squeaky and the people above us were up and moving constantly at 5:30 am as well as several times throughout the night.
6. The tub stopper was broken so it was a shower or nothing - would have really loved to soak off the stresses of the day.
7. Parking was an issue.
8. If you need to get online bring an ethernet connector for your laptop. That's the only way to access the internet in the hotel. (My laptop came only with USB ports so I attempted to hotspot with my phone - no luck.) Cell service in the park varies from zero to 2 bars of 4G - never 5G - and is spotty at best. At 6 am it was possible to get online but not during peak hours. I know this is an historic hotel but it's time to come into this century.
9. No refrigerator or microwave in the room which we knew about ahead of time but was still an inconvenience.
10. Dinner was by reservation only and we chose to visit another restaurant in the park instead but with road construction it took us an hour to reach it and they were closing. Plan ahead for your meals - better yet, bring your own food and picnic.
- Rooms: 3
- Sleep Quality: 2
- Service: 3
Linda G from:
Trip Type: Couples
Published Date: Sep, 24, 2022 Travel Date: Sep, 1, 2022 Rating: 1
Terrible cottage with mold and fleas
Because we travel with a pet we had to stay in the “cottages” but a barrack room is more fitting. Don’t look for quaint, this place is downright depressing. When we booked it at $289 we assumed that included the “pet friendly” fee since this was the only place they could put us with a pet. Well not so. The tax on one night was $40 and the additional pet fee was $25. Thus our one night in this lousy flea-infested cabin was $354. There were NO amenities: no wifi, no tv, no microwave, no mini fridge, no table and the beds were advertised as queens but they were doubles. There were two packets of regular coffee and no cream and 6 packets of decaf coffee. The waste container had 3 separate bins, one for recycling, trash and compostables. A good idea however there was no lid on them and the compost smells and the dog could get right in there. The sink had black mold around the edge, there were fleas on the nightstand, the dismal lighting and very little room to even move make this a big never again! Interestingly the hotel is owned and managed by Xanterra (Xanadu and terra Ha! This was NO Xanadu!) Xanterra corp is owned by Philip Anschutz a man who is worth 11 billion. I guess he needs more…check him out on internet, quite the slime ball
Trip Type: Couples
Published Date: Sep, 19, 2022 Travel Date: Sep, 1, 2022 Rating: 1
Where the first impressions might confuses you
The impression of the view confuses you, when you enter the hotel it impresses you, it is wide, tall, bright and well decorated, then the stumbles begin.
They do not have a King size bed available for your reservation made months ago, nor are there two Queen beds available either, which would be good for those who need to sleep with more space. But there isn't one with a lake view. So I decided to sacrifice the view of the water for comfort, and ask if they have two queen beds with a view of the parking lot... what a remedy! And yes, they do, but they will raise the rate from $700 to $800… unacceptable! and then they warned you that there is no Wi-Fi in the entire hotel… only a slow Ethernet cable.
But the drawbacks do not stop there. The super spacious and well-appointed restaurant, sits at half capacity because there are not enough employees, and the queue of guests trying to have dinner is rejected, we booked, luckily, months ago, but the food was far from good and it cost more than it should.
Then the room… ha ha ha! It was a small space, without refrigerator and broken ice machine on the floor. Also, due to the fact that the structures of the buildings are built in wood in this area, the sound transmission when we went to sleep was from interesting to annoying. They must have forgotten the soundproof insulation, because every movement in the adjacent rooms could be heard perfectly. In the early morning someone needed to go to the bathroom and the whole process, including the gases that accompanied it, were clearly heard.
In the morning, we decided to have breakfast at “the cafeteria”. After a slow and long queue, at the counter, because they don't serve you at the table, I ordered a bagel with ham, egg and cheese. What do I get ? A plastic wrap with a sandwich that was taken from a refrigerator. At my questioning look, the server told me “to go ahead and heat it in a microwave,” where nobody knew what heat to apply and in three cases, including mine, we had to return with the egg on the plate to reheat it.
I have no doubt that they are taking advantage of the wonderful Yellowstone National Park to afford such a poor service.
La impresión de la vista te confunde, al acceder al hotel te impresiona, es amplio, alto, luminoso y bien decorado, entonces empiezan los tropiezos.
No tienen cama King disponible para tu reservación de hace meses, tampoco hay disponible dos camas Queen que, a quien necesite dormir con más espacio, le vendría bien. Pero no la hay con vista al lago. Entonces decides sacrificar la vista al agua por la comodidad, y preguntas si tienen dos camas Queen con vista al parqueo… que remedio! Y sí la tienen, pero te suben la tarifa de $700 a $800… inaceptable! y de paso te advierten que no hay wifi en todo el hotel… solamente un lento cable de Ethernet.
Pero ahí no paran los inconvenientes. El súper amplio y bien montado restaurante, sienta a la mitad de su capacidad porque no hay suficientes empleados, y a la cola de huéspedes intentando cenar les rechazan la posibilidad, nosotros reservamos, por suerte, hace meses, pero la comida fue una mierda y costó más de la cuenta.
Luego el cuarto… ja, ja, ja! reducido, sin refrigerador y la hielera del piso rota. Ademas, debido a que en esta zona se construyen las estructuras de los edificios en madera, la transmisión del sonido en los cuatro pisos de donde fuimos a dormir fue de interesante a molesta. Debieron olvidar el material para proteger contra el sonido, porque cada movimiento en los cuartos adyacentes, se escuchaba perfectamente. En la madrugada alguien necesitó ir al baño y todo el proceso, incluyendo los gases que lo acompañaban, fueron claramente escuchados.
En la mañana, decidimos desayunar en “la cafetería”. Al llegar a ella, luego de una lenta y larga cola, al mostrador, porque no te sirven a la mesa, pedí un bagel con jamón, huevo y queso. Que me dieron? Un envoltorio en plástico que extrajeron de un refrigerador. Ante mi mirada de interrogación me indicaron que siguiera adelante y lo calentará en un microondas, donde nadie sabía que calor aplicar y en tres casos, incluyendo el mío, tuvimos que regresar con el huevo en el plato para recalentarlo.
No tengo la menor duda de que se aprovechan de la ventaja del maravilloso parque nacional de Yellowstone para darse el lujo de ofrecer tan pobre servicio.
TCIgal from: Cumberland Foreside
Trip Type: Couples
Published Date: Sep, 17, 2022 Travel Date: Sep, 1, 2022 Rating: 3
A Mixed Bag
We stayed in this hotel for both nights while we were visiting Yellowstone. The common areas of the hotel were fine- old fashioned in decor but fairly charming. The room we had was sub-par, with popcorn ceilings, a sink in the bedroom, and no dresser. We were on the second floor of an out building and there were no elevators. This was not explained to us when we checked in and declined help with our 4 suitcases. I would say the least appealing aspect of this hotel is the lack of landscaping. Not only are there no flower or shrubbery beds, but notably no one has mowed the lawn in weeks. The government should be reviewing it's contract with Xanterra.