USPL Reviews Provided by
Old Faithful Inn
thptrek from: Houston, Texas
Published Date: May, 19, 2022 Travel Date: May, 1, 2022 Rating: 1
Stop in to see but don't stay
Stayed in West Wing 2 Q deluxe room. The room was fine and we had a nice view of Geyser Basin. It was clean and was larger than we expected. Deep closet, chest of drawer, side table and some chairs. No housekeeping service but you can ask for more towels and to have your garbage cleaned out. Regarding noise, all our neighbors were aware that you can hear right through the walls. We all made sure to use our quiet inside voices all the time. If you were to have loud neighbors that would be a problem.
The Inn is beautiful but so much is missing. Many things are closed due to staffing issues. The things that are open may only have one person to take orders, make the orders, take payment, etc. They only had the fireplace on once or twice during the week. It snowed everyday and would have been cozy to sit by it. When the main lobby is the big draw and the fireplace dominates, you really should have that thing roaring. Nobody assigned to it. The bell hop staff is only there to help the tour groups unload/load their luggage from the buses. Never saw them help other guests.
Communications is terrible. They don't update the Old Faithful Geyser clock to tell you when it is predicted to erupt. No info on weather or other geyser predicted times. We did find out that you can call a local number from your room (344-2751). This is updated around 9am and 3pm. Remember you have no internet access so you can't google stuff or access park service apps. Many things are closed and most of the staff can't tell what is open or is closed. They need a big digital board in the lobby to have updated news, weather, events, road status, etc.
Bear Pit lounge is very good for drinks and service was very good.
Do Not, Do Not, Do Not eat at the main dining room. The buffet is cold, is not replenished, and terrible. I attached pictures of what the buffet looked like so you can see I'm not exaggerating. We did find out that the Snow Lodge Dining Room was open through other guests. It was very good and we had breakfast and dinner there every day for the rest of our stay.
We would not recommend staying here.
- Value: 1
- Cleanliness: 4
- Service: 4
431vk from: Houston, Texas
Trip Type: Family
Published Date: May, 17, 2022 Travel Date: May, 1, 2022 Rating: 4
Very impressive and beautiful hotel, but expensive
Okay, this hotel is expensive and reservations should be made far in advance! That said, we stayed in the WestWing so we would have a bathroom in our room. We had no problems with the room and, as expected, there was no daily housekeeping (same as most other hotels these days). Due to staffing shortages we had been warned that the dining room was buffet only and open for breakfast and dinner only. The food was okay but not worth the $40/person. The Bear Paw Deli was only open for small to-go items and coffee. We ate our second dinner at the Snow Lodge dining room (behind OFI). We could order from a menu, albeit limited. The food was definitely better there.
The lobby is so impressive and just as I remembered as a kid many years ago. They had someone playing the piano on the second floor and it was very nice sitting in a chair, sipping a drink, listening to the music and watching the activity in the lobby below. Also from the second floor bar you can walk out to a covered balcony and sit and watch Old Faithful go off. Check in and check out was easy and the desk staff pleasant. Only issue we had was when checking out they told us the East Entrance was open (it had snowed a good bit overnight). Guess what? We got to Fishing Bridge and the East gate was not open! Thank goodness we only had to wait an hour before they opened it. When you go in May be prepared for constantly changing conditions!
Published Date: May, 16, 2022 Travel Date: May, 1, 2022 Rating: 1
Beautiful, historic inn with miserable,. 1-star service and 5 star prices
Having planned this trip a year ago, we were looking forward to staying in the OFI. We stayed there the first week it opened. When we checked in, the front desk person shared that we were to lower our expectations for service and the restaurant. We would not get housekeeping services for our 4 nights though we could get clean linens from the front desk. The restaurant only had 4 cooks and were short on wait staff. As a result, they offered buffet only for breakfast and dinner. Dinner buffet was the same every night. The wait staff were very friendly and well trained.
Our room overlooked the Old Faithful Geyser and it was amazing to see it go off from our room. On Monday night, the heat in the 'old house/original part of the inn' went out for 24 hours. The temperatures were in the 20s in those rooms. The managers told the people who stayed in those rooms that there was not anything they could do about it and offered them blankets.
We own a service business and can appreciate being short staffed. Sadly, the management at OFI did not make accommodations and utilize resources effectively. Although the inn has an excellent location and stunning setting, when one is paying $500-700 a night, the expectation is for a level of service consistent with cost.
176MB from: Arvada, Colorado
Trip Type: Family
Published Date: May, 15, 2022 Travel Date: May, 1, 2022 Rating: 1
Disappointed and Sad
Disappointed. Very sad. Our room, paid over $547 for 1 night, looked out on the trash, the service entrance & smelled. Shower backed up with brown, stinky water. No resolution, no apology. No refund. Don’t pay the money and don’t stay. Look around and take the hikes, but drive out of the park and stay elsewhere for much less.
Kaye N from: Birmingham, Alabama
Published Date: May, 14, 2022 Travel Date: May, 1, 2022 Rating: 4
When you walk into the iconic Old Faithful Inn it is rich in history, has a friendly staff and seems like home. You know it is adjacent to the Old Faithful Geyser but so much more. There are trails from the inn all the way through the Back Basin ending at Biscuit Basin. Easy trails for everyone and so many other incredible geyser and hot springs, etc., along the way. Don’t miss Riverside Geyer! The reason for four stars is the inn rooms are a small and bit dated plus the cost is excessive. Food is average and limited. But still…everyone going to Yellowstone should stay at least one or two nights. Be sure to take the tour of the grounds!!
- Rooms: 3
- Value: 2
- Service: 5