USPL Reviews Provided by
Old Faithful Inn
TripAdvisor Traveler Rating: 3373 reviews
They need a lot of changes to improve
User: mentachocolate2016 from: New York City, New York
Trip Type: Couples
Published Date: Sep, 25, 2022
Travel Date: Aug, 1, 2022
Rating: 2
The cleanliness of the room was not satisfactory, that of the hotel in general is unacceptable, objects were missing in the room and it was difficult to obtain them, Morgan and Liam were not professional at the front desk especially Liam, rude and inconsiderate, there was no available staff to help us with the luggage they did not give us a cart for the suitcases, every time we requested something, it was a problem, we did not do it often if the rooms had what they promise in their advertising, we would not have requested anything. The front desk does not have uniforms and it is not known who is working there, when we first arrived they said that they would not give us cleaning service in the room, in times of pandemic, the general hygiene of the place is unacceptable, half the bathrooms broken and a mess all over. At the front desk, as they anticipate that they will not clean the rooms, they gave us extra towels that everyone handles, another unhygienic detail. There were problems with the reservations, they took 4 hours to solve it and they blamed the reservation, they did not apologize, nor did they compensate us for the inconvenience, what should be a service is offered as a favor, lack of professionalism and courtesy, it was my husband's birthday and they did not give us any amenity, which is usual in hotels. When we asked for a lamp they told us that they would see if they had available, there was only one in the room, it is a shame that they are so rude. The food, is not very nice, in the buffet there were no signs announcing what the dishes contained, there were no disposable serving spoons, everyone handled the same spoons, a total lack of sanitation. The servers are only there to get a tip, because what they do is very little, to bring the bread to the table, they are not necessary, one can serve the bread with the rest of the food, even the water, some are rude . Hosts are generally hostile with one or two exceptions. The internet is not in the lobby as promised, you have to walk 5 or more blocks, go to another building. The restaurant in the other building has better food and services, the hosts are very friendly, but the menu is very limited for guests, and the wait is very long, the night food options are scarce and the lunch options do not consider certain diets , a lot of rice or potatoes. Alternative food markets with little variety and very expensive. These problems arise because this company has a monopoly of exploitation, there is no competition and the tourist is its prisoner, that's how they treated us. There are rooms with refrigerators but they cannot be rented in other rooms, we wasted a lot of time, carrying the ice every day, it is a lack of consideration and discrimination. The only positive comment is the music in the lobby, and a guide named Jacquie, she is kind, she does an excellent job, it is very pleasant to listen to her, a gem among everything else, in the middle of a wonderful landscape that is not a merit of the company that manages the hotel. As a disgusting detail, the drawer for recycling garbage is in front of the bed. Xanterra is terrible, the worst. Yellowstone and the tourist deserve better service for the price paid.
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Very Expensive, you can visit the Inn, but wouldn't recommend staying there
User: G2591JNmarym from:
Trip Type: Friends getaway
Published Date: Sep, 25, 2022
Travel Date: Sep, 1, 2022
Rating: 2
The Inn itself is something to see and the history that surrounds it is very interesting. The rooms are sparse, no tv, no WI-FI and very limited, old furniture. I wouldn't call them antiques, either. The dining room is a buffet. The food was adequate.
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Xanterra is ruining the Old Faithful Inn
User: easy_does_it_2 from: Wisconsin
Trip Type: Couples
Published Date: Sep, 24, 2022
Travel Date: Sep, 1, 2022
Rating: 1
We woke up to something (rodents ?) in our room. We stayed in the old portion of the Inn on the second floor room 111. It has a queen bed with a rare full bath. We had snacks in our room and my wife heard rustling of the bags. She woke me with "something is in this room" I listened and sure enough something was in the snacks. I got up and an opened pita chip bag hit the floor. I saw nothing once I reached the light by the door and switched it on. I blame this all on Xantera, the operator of the Inn. It starts with the horrible experience in the Dining room. Once the site of the wealthy and powerful, now no better than a low cost buffet. (more on that later) People in the know or ones who have experienced the buffet bring in their own food to eat on the deck overlooking Old Faithful or in the lobby. Combine this with no housekeeping in the rooms.(rooms are cleaned only between guests) any crums on the floor stay there until guests change. Add this with an old log structure with electrical and steam heat piping cut into the structure and you will obviously have issues. So how to experience this Treasure we all own without subjecting yourself to Xanterra the concessionaire? Don't stay in the Inn or at least don't stay in the old house. You can enjoy the rocking chairs overlooking the main lobby or the deck overlooking Old Faithful without being a guest. As many many people do. Bring your own drinks or purchase at the bar near the deck. You can enjoy the music played each night and wrap yourself in the atmosphere of the lobby without missing a thing. If you stay in the Inn and specifically the old portion, Check the trash/recycling unit in your room. Be sure it's clean and NEVER use it. Place any trash each night in the containers at the end of the hallway. Keep any food in your car. Never eat in your room. We did not detect anything once we followed this the next night. Back to the dining room, the salad portion of the buffet was simple and always fresh. Vegetables were not replenished so we passed on the dregs as everyone else did. The person at the carving station cut 1/2" off the gray roast with a slight bit of pink (I will not call it Prime rib) and folded it in half and placed it on our plate by hand. (Gloved of course) but I've never experienced a carving station that did not use a carving fork. One bite is all I had. The grilled chicken was prepared early in the day and kept warm in the warming oven under the buffet so there is no chance of something fresh. Breakfast is ok but get there early if you want something warm. Try checking the reviews of the Old Faithful Lodge Cafeteria. We did not eat there as we discovered it too later. The stir-fry looked good prepared fresh in front of you. Now for the Covid/can't find help excuse: BS... Check out Lake Jackson Lodge in the Teton mountains just 90 minutes south of Old Faithful. We found the Concierge desk fully staffed and very helpful. Coffee bar in a lobby and the restaurants operating. We were just passing by so we did not eat there. Count on the reviews. This resort is in the Grand Tetons National Park but run by another company without the excuses. As for pricing. We ate at Bin 22, one of Jackson's most highly rated restaurants. We misjudged the portions so we ordered more food than we could eat. With plenty of wine, our check was $5 more than what we paid at the Old Faithful Inn buffet. Jackson WY is one of the most expensive towns to live in yet they had plenty staff.
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Neat experience but no coffee.
User: jonhX8385SO from: Bella Vista, Arkansas
Published Date: Sep, 22, 2022
Travel Date: Aug, 1, 2022
Rating: 4
We recently spent a few nights here. This place been on our bucket list for sometime. If you have not been, make sure to include this on your Yellowstone itinerary. We booked our stay over a half a year out (make note as this place fills up quick). Very cool property. It is supposedly the world's largest log structure. It is also on the Historic Hotels of America roster. Our room was adequate. We stayed in one of the rooms that did not include a private bath; just a sink. A bit of an inconvenience but all part of the experience. The shared bathroom down the hall was adequate and when I showered there, nobody was present. There were private stalls so would not have made a difference. Our biggest beef during our stay was with the front desk. The receptionist (Kim) told us that our room was not ready when we checked in at the 4PM (not 3PM) time. When we asked when we might expect it to be ready as we had to make plans for dinner, the evening in general, etc., his response was that he could not tell us. Having traveled all day, we asked if the room had a coffee maker in it for the morning. He assured us it did have a coffee maker. It did not. Having been in the customer service business most of my career (30+ years), somebody like Kim should not be working behind the reception desk. My coaching to Kim would be that you do not appease a customer by telling them what they want to hear only for them to find out what you said later was a complete lie. Shame on him.

Beautiful original architecture; horrible lodging
User: lindaf4760 from:
Trip Type: Couples
Published Date: Sep, 21, 2022
Travel Date: Sep, 1, 2022
Rating: 1
Splurging on this $500+ a night stay, we expected so much more than we found. We expected small & sparse rooms with thin walls, but it was so much worse: *My husband exited the shower and informed me we had no soap (refillable bottles attached to the wall). A quick look showed no bottle (soap, shampoo, lotions) had been refilled prior to our stay. *Pulled down the sheets at bed time to find the mattress was not fully covered by the top sheet which was used as a bottom sheet - the bottom 1/4 of the mattress was not covered at all! And the sheet had a big black stain on it. YUK! We got the usual "can't get enough help" from the front desk as an excuse. If the inn doesn't have enough employees to make sure basic chores get accomplished, then they should only rent out the number of room they can adequately take care of. Even if we had paid $100 instead of $500+ per night, the condition of the room would have been unacceptable. I hope the National Park Service reconsiders their contract with Xanterra.
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