As a way of celebrating our 50th wedding anniversary last September I booked flights from the U.K. and as part of that 3 nights at the Old Faithful Inn. We checked out this morning 14th June. We anticipated this stay as the highlight of 3 weeks touring Colorado, Wyoming etc. As we left Cody we received an email to say that the elevators in our wing were not working. This is disappointing as we are retired and not as physically active as we used to be. However we agreed to see what it looked like once we were there. Unfortunately we found ourselves on the 4th floor and as far from the lobby as you could get. My wife then suffered an asthma attack on the way to the room. After about 30 minutes I decided to go to reception to see if I could change rooms. Firstly I explained our issue to a receptionist named Kenzie, and this is how the conversation went; Kenzie: Yes we can find you a room on a lower floor, but it is further away from the lobby and I don’t understand the problem as there only 8 steps to the 4th floor. Me: OK that sounds good, did you mean 8 flights of stairs or 8 steps? Kenzie: Yes I meant 8 steps. Me: Are you sure as I’ve just walked there and there’s much more than that? Kenzie: Yes it’s only 8 steps and I know this hotel like the back of my hand! Me: OK, can I have a look at the room first and make sure it’s OK? Kenzie: No you can’t, it’s hotel policy. Me: Oh, that’s a bit odd, let me think, can I……….. Kenzie: No, it’s hotel policy! Me: I was just asking if I could have a quick conversation with my wife! Kenzie: Oh, I thought you were asking to look at the room again. At this point I walked away before I said something that I would regret. I walked back to the room and counted 3 flights of stairs and 26 steps. Certainly not the 8 claimed by the receptionist. We did change rooms though, and Kenzie turned her back on me when I returned to reception, fortunately another receptionist looked after our requirements. We paid just short of $2000 dollars for a room that falls well short of modern standards, admittedly it’s a fabulous building but my advice would be to visit it as a day visitor, but stay elsewhere,

The Old Faithful Inn is a very unique building and a must see. It is very clean, comfortable, and in a perfect location in the park. The price for a room is high but worth the splurge if it’s your first time visiting.

Got lucky and found a 3 queen bed room in the old house last minute. No bathroom but wonderful large room with comfy beds and sink! The Inn itself is amazing and incredibly beautiful. Ate in the main dinning room for dinner off the menu and the food was so good. Shout out to our waitress Debbie who was great as were all the staff we encountered. Couldn't imagine a more wonderful and historic place to stay. Walking right outside to watch Old Faithful and all the other geysers and pools and even buffalo was awesome! Stay here if you can!

I stayed in the “old house” with the bathtub and the shower head was faulty. It would switch from boiling hot to freezing cold in seconds and we could not keep it at a comfortable temperature. They tried to fix it once but couldn’t and didn’t follow up to switch rooms or anything. Seemed like it being in the old house was kind of their excuse for the shower head not working. It’s in a good location. The dining room was delicious. Cute and clean room otherwise.

Although this hotel is historical, the lighting in room/hallway should be better. More sign/directions to hotel room.