The previous reviewers have covered it. Lodge? You imagine rustic timber etc. Instead think what looks like any other motel in the USA. When we arrived the Internet was down so we couldn't actually check-in. Apology? Offer of a refreshment while we waited an hour plus? No. Eventually a manager turned up and started checking people in manually. Didn't take people on a first-come first-served basis which was most unreasonable at 10.00 pm at night. There was a suggestion that some discount would be given for inconvenience but, looking at my bill, that was a TOTAL LIE. Next morning stepped out to find a coffee/tea venue. Either non-existent or couldn't be found as all such venues appeared to be closed. Fortunately only booked for 2 nights. Yellowstone is a lovely Park and great to stay in the Park but clearly Xanterra just exploits the Yellowstone fame by excessive charging and appalling service. The experience actually spoils your memory of the Park in contrast to the Teton Park where you can easily stay outside (Jackson Hole) and travel in. Probably the only reason we got a reservation here is that most Park visitors avoid staying there if they can.

For a national park we were happy with the rooms. No tv, internet and cell services. It was nice being off the grid. It was the next best thing to camping. Smelling the fresh pines and walking in the woods was refreshing. Location, location, location. If I wanted a hotel I could have stayed outside the park.but it’s more convenient to stay in the park and be close to everything in the park. Costs more. To stay in the park. That is very normal from all the parks around United States. I don’t understand all the complaints. Time. A simple 45 minute time to get outside the west Yellowstone gate took 2 hours because of construction or people gawking at the wildlife. Coming back into the park we counted a 2 mile long line going out of the park. Driving around. Cautious because of wildlife jumping on the road. It took a long time getting around to different areas in the park so we strategically planned our days. There was too much to see. TOUR GUIDE. We hired a tour guide to show us the lower loop route. It was the best thing ever. We saw all the hotspots and great scenic shots that we didn’t know about. Got the greatest pictures. Well worth the money. We had a wonderful time throughout the park. Have a wonderful time!!

It was on our "Bucket List " for USA. We had fantastic trips to Utah, Arizona, etc. Yellowstone was next on our agenda after 18 trips to America. However we will never come again. Grant Village is a rip-off. The "restaurant" front staff are a disgrace, agreed by all other customers, and by the nice lady "in charge". I advise everyone to avoid $400 a night (!!!!!) for such absolute appalling service and disrespect. The cheapest chain inn has more facilities than a Xantarra special. We wish we had read previous reviews as we have been screwed by Xantarra before for their outrageous price gouging and awful services. Grant Village is a sui generis disgrace.

We stayed in the fox lodge and were given a room near a common recreational space. As people sat there until late at night it was very loud in our room. The room itself looked quite good at the start, it was even perfumed. Later that night we found out that we had mice in our room and the perfume had to cover up the smell of them. As the room wasn't cleaned the days after, the smell got worse every day. I understand that you stay in a lodge in a national park, but you atleast expect a clean room (specially when you ask 280 dollar/night).

For $350/night, I want an elevator, coffee packets, facial tissues, toilet paper, two trash bins, vending machines that work, a general grocery/sunries store and a restaurant that has more than a 60-watt light bulb food warming station. The food is always lukewarm to cold. The breakfast buffet is overpriced for what most hotel chains offer at no cost. No daily room keeping service. This hotel is little more than an RV built in the mid-80's. Never again. I am not a Michelin-star snob by any stretch, but the rooms are extremely cramped, with a service armoire/closet. I've read other negative reviews about this hotel tht include photos of dirty bathroom floors, cracked caulking, sparse amenities -- all sadly true. Don't stay here. We stayed 3 nights in Coyote Lodge and, after touring the other lodging available in the park, we left feeling more than little ripped off. Let me repeat: DON'T WASTE YOUR MONEY ON GRANT VILLAGE LODGE.