Mid May, not fully staffed but the staff that was there were very helpful and friendly. Very difficult to check in before 4pm. We stayed in a cabin. They're very small. Two bags and a knapsack filled up the double bedded room. Did I mention it was very tight. If you do stay in a cabin try to get a stand alone cabin. Reduces noise from your neighbor when they sneeze. You can hear everything through the walls. Food was inadequate although they have a coffee bar and liquor bar. It was great to be in the park but not necessary if you're pre-season as we were. Wifi in lobby of hotel was adequate, no wifi in cabins. Plenty to do in the park and being at the hotel allows quick and early access to Lamar Valley where most of animals reside although you'll see bison everywhere.

We stayed over the opening weekend for the spring season. The hotel was fresh with what looked like new carpeting, paint, and comfortable bedding. The bathroom was clean and updated but the new claw foot tub/shower combo was difficult to enter and exit due to the height of the tub walls. The heat worked well and we had hot water quickly whenever needed. There is a coffee maker and small frig and table fan. The map room is lovely and there was live piano music on Fri and Sat night. The bar was open for drinks and specialty coffees. We were notified 2 days before arrival that the dining room would not be open until late in May so our only option would be the Terrace grill ( open from 7a-7p) and only serving hamburger/hotdog/chicken sandwiches and the like for lunch/dinner. If you have a car, much better to drive the short distance to Gardiner and eat there. The staff were friendly and welcoming. No housekeeping routinely even with our 4 night stay. We were able to request towels, and coffee supply refreshing daily and these were taken care of. The main concern is, as mentioned elsewhere, the soundproofing- anyone walking in the room upstairs can be heard quite loudly in the room below, as can people talking in the hall. In spite of that, will be back next year as this hotel is one of the closest to Lamar valley (not interested in the Roosevelt cabins) and we had excellent wildlife sightings!

So early in the season seems very difficult for everyone working in the park. Even though we were spammed (1 email a day!!) that we needed to make dinner reservations, there wasn’t a normal place to eat near the hotel. The first room we were in didn’t have hot water, the second was okay, but even with a stay of 3 days they weren’t going to clean our room or give us new towels. Cutting back the service due to COVID was the response. Unfortunately they only cut back services, not the price of the stay!

Normally I would rate this hotel high. The hotel is located next to Mammoth Hot Springs. Best of all you are in the park and can get to the different sites early and quickly and avoid traffic entering the park. You can easily get to Lamar Valley and see the wildlife-Bison, Wolves, Elk and Bears. The staff was friendly, and helpful. Our room was comfortable. I especially loved the bathtub. However, despite paying premium price of $300.00 per night for 2 nights in September 2021 to stay in the park due to Covid19 we had minimal service. Expect no room service. At lunch there was a limited menu of hamburgers, hotdogs, chili bowls, fruit bowls. Coming from Hawaii I had expected to eat Western fare not dried carnival food. A finer dining restaurant opens for dinner, and you can have chicken, elk or bison. The hotel is located near the town of Gardiner Montana. We drove there to eat and buy goodies at the local markets to take home. The prices were better out of the park. Would I stay here again? Only if the lodge provides service and restaurant improves their menu.

Ok, so first of all it's Yellowstone! There is nothing that compares to the location; always wanted to visit in winter although it was unfortunately much warmer and less snowy than expected. Chose this over Old Faithful because it seemed less touristy and had come to visit Mammoth Hot Springs once before (this is my third Yellowstone trip) and was amazed but didn't have much time left to check out the area. The hotel was quite nice although somewhat sterile, no cozy nooks; but it's grand. Our queen suite was very nice, no complaints; it was big, clean and comfy. As others have mentioned the tub/shower was a bit strange and if I were much older I might not have been comfortable stepping up into a clawfoot tub with only a curtain around it to take a shower. Front desk staff not very friendly. Everyone else was great, tour guides, dining room staff, bartender, general store staff, bus drivers. Xanterra tours from the hotel, meh. We hired a guide from Yellowstone Wild Tours named Josh for a private wildlife tour and he was fantastic! We saw wolves, moose, bighorn sheep, mountain goat, pronghorn, coyotes, bald eagles, and of course elk and bison. Got to hear both a wolf pack and coyotes howl! Also had an incredible sighting of a wolf eating a kill not far from the hotel (this part of the tour included a whole lot of other people because it was less than 50 yards from the road, amazing for all of us!) Yellowstone Wild provided a very good lunch - nice sandwiches, cheese and crackers, fruit, carrots, hummus, etc. The lunch was so big and good we saved half for dinner (because, see below). This tour was expensive but worth it. The food in the hotel dining room was inexplicably bad although quite pricey. Same menu every morning and night. Dinner entrees were not very good; tried soup and salad instead - still yuck. Breakfast buffet ok but I've had better at your average Hilton Garden Inn for free instead of $30+ for two. For lunch you could pick up a sandwich to go, this sandwich had one piece of turkey lunchmeat and one half of a piece of cheese on a sub roll! Again $30+ for two. Xanterra, you can and should do better. Everything can't be blamed on Covid, it's not hard to make a decent sandwich. The general store is great and has a good selection of snacks and drinks and edible food as well as the usual gifts and t-shirts etc. We cobbled together dinner from here twice to spare ourselves from the dining room. Anyway, I'm grateful to have only luxury problems and the ability to visit such an extraordinary piece of nature. Can't believe the governor of Montana killed both a wolf and a mountain lion. He doesn't deserve to live in Montana or anywhere near Yellowstone. It's only because of the park that these native animals are able to survive the human onslaught.