USPL Reviews Provided by
Mammoth Hot Springs Hotel & Cabins
0504Traveller from: Kenner, Louisiana
Published Date: Sep, 20, 2020 Travel Date: Sep, 1, 2020 Rating: 2
2-star experience at high prices
I was traveling around Yellowstone National Park and all the research and reviews said to stay in the Mammoth Area as a good base to explore the north side of the park. Due to the COVID pandemic, there is only one hotel available in this area and the hotel fills up really quickly. The Mammoth Hot Springs Hotel is apparently one of the oldest hotels in the park, and is currently managed by Xanterra. Xanterra manages most or all of the hotels within National Parks (I stayed at Xanterra managed properties in Grand Canyon) and they offer a range of accommodations. Even though they offer a range from basic to more upscale, not of them go beyond a 3.5-4 star rating. The Mammoth Hot Springs is considered on the higher end in terms of star rating, price, and accommodation value. I was checking in June for travel in September but the booking only opened up in July, and once it did I booked my stay. Due to the pandemic, the fare was refundable even though the full payment was due at booking.
Check-in is technically at 4pm but we pulled up to the lobby around 2:30pm and we were able to be checked-in and receive the key to our cabin. The lobby did have COVID procedures in place with limited number of guests inside, social distancing stickers on the floor, contactless payment, screens between the hotel attendant and yourself, and limited interaction between staff and guests. The lobby itself looked grand and had a huge entryway with a gift shop on left, the check-in desks on the front and entrances to the dining room and upper floors behind the check-in desk. Due to COVID restrictions, you could not congregate in the lobby but there were seating outside and there were lots of people sitting outside - either eating or taking access of the wifi, which was only available in and around the lobby area.
We received our key and went to our cabin. The hotel had standard hotel rooms connected to the lobby or had individual cabins behind the hotel; I believe the hotel rooms were not being used and mostly the cabins were in use during the pandemic. Each building contained 2 cabins and they were basically somewhat-upscale versions of camping cabins. Each cabin had a separate entrance and its own porch with two chairs and a table outside. Once inside, everything was in one room. As you entered, there was a little coat hook on the left-hand side and a trash can/recycle/compost bin on the right side with a tray and ice bucket on top. The left-hand side also contained the small sink, towels, as well as hand-soap and lotion bottles (which were refillable to reduce waste). The bathroom was also on the left-side, was extremely compact width-wise, and contained a toilet, towels, and a small shower which had shampoo, conditioner, and bodywash in refillable bottles. Along the right-side were the two beds with a night-stand in the middle. The two beds were decent enough and comfortable enough for a good nights sleep, but there needed to be more blankets and other covers for those who felt cold. The room lacked amenities such as AC, and while it did get really cold at night so there was no need for AC it was hot during the day so AC during the day was definitely needed (there was a small fan but it did not look clean so were hesitant to use it).
There was one restaurant on the hotel property and this was the only restaurant that was open in the area. This restaurant served the same menu for lunch and dinner so my suggestion would be to come prepared with either your own food, or prepared to pay a lot of money for the same food at the restaurant or to buy some basic supplies from the general store on the hotel grounds and make your own food there (we did a combination of the two since the food at Mammoth was exactly the same as what we had at Old Faithful).
This was my third experience staying at a Xanterra property. When I first stayed at their property in Grand Canyon, I did not know what to expect so I kept my expectations low and was pleasantly surprised at the good quality of the hotel. I was expecting a similar quality at both Old Faithful and Mammoth and they were not of the same quality; both of these looked older and more utilized (ie not as updated) as the other hotels. Despite the lack of luxuries and the lack of updating, the price paid for the hotel is extremely high and I understand we are paying for the convenience of staying the park but given the price I would expect the level of amenities similar to Grand Canyon. I would rate the hotel in Grand Canyon as 3.5 stars and would give Mammoth 2.
- Value: 2
- Sleep Quality: 3
- Service: 3
ssakhar from: South Barrington, Illinois
Published Date: Sep, 19, 2020 Travel Date: Sep, 1, 2020 Rating: 2
Overrated - Would not recommend
The only advantage of this hotel is that it is located inside the park. We were in a premium king room and there was nothing premium about the room despite spending more than double on the room as compared to hotels outside. The room itself is small and no proper windows and very suffocating. The bathroom is very small. Due to Covid they had no in-room coffee, water or anything. We stayed there for 3 nights and they are not offering room cleaning either. You walk up to front desk to get towels etc. The service is ok when you ask for something. As we were arriving late, I was trying to reach them all day before reaching but no one answered the phone. I will definitely not recommend the hotel rooms and I am not sure about the cabins. The restaurant is not on-site, it is across the street and with Covid restrictions the access is very limited. So, with no in-room service, you may have to wait for your morning tea/coffee for a long time as the restaurant gets crowded. They do have a nice gift shop in the lobby. Overall, a very disappointing experience.
- Sleep Quality: 1
- Location: 4
- Service: 2
Melaney68 from: Chesapeake Beach, Maryland
Published Date: Sep, 19, 2020 Travel Date: Aug, 1, 2020 Rating: 4
Great porch, cozy, updated room
We stayed in 5 cabins during our travels and this was one of the most updated cabins in the park. The furnishings seemed to be new. However, the floor space was very limited for luggage. We had a cabin with two, queen beds and the sink was located in the room just as you opened the door. The shower and toilet were separate. I liked that we could park right next to the cabin and the front porch was perfect for having dinner while we watched the ground squirrels play. There was a small table and two chairs on the porch. You may want to ask for a cabin that has the yard in the center. Our cabin was in this group and had a view of the hot springs! We also saw elk and a coyote while walking near the hotel lobby.
- Rooms: 4
- Sleep Quality: 4
- Service: 4
Kelly G from: Cleveland, Ohio
Published Date: Sep, 17, 2020 Travel Date: Sep, 1, 2020 Rating: 4
You're in a National Park
We found our stay (4 nights) in the cabins at Mammoth Hot Springs to be very relaxing. The cabins are older, and therefore charming, the inside is clean and the bathroom was up to date and clean also. We always had hot water in our shower. They have chairs and a small table on the porch which makes it a great place to eat outdoors. There is food and a gift shop within an easy walk, the elk are everywhere and very popular with visitors. The only complaint I have is that with two queen beds, there was little floor space for putting suitcases. I would stay here again next time I visit Yellowstone
- Rooms: 4
- Location: 5
- Service: 4
SunWorshiper60898 from: Atlanta, Georgia
Published Date: Sep, 16, 2020 Travel Date: Sep, 1, 2020 Rating: 3
No In-Room Coffee, Lukewarm Shower Water
We stayed in a 3rd floor King room for one night. Knowing that food/beverage options in the park were going to be extremely limited due to Covid-19, I carefully chose our lodging options so as to have a coffee machine and fridge to avoid spending time in lines trying to buy coffee and meals. Despite the advertised coffee machine, Xanterra (the company that runs all the park lodging) decided in all of their infinite wisdom that coffee machines are "high touch" items and they're just going to remove them from the rooms. I guess standing in line at the grill for coffee is no-risk activity? Why can't you leave the coffee machines in the rooms and just CLEAN them after the guest checks out? Crazy. Also, there were no coat hangers, again due to Xanterra Infinite Wisdom. After calling the front desk, they did send up the requested 4 coat hangers, which I appreciated. The room itself was lovely, as was the bathroom (no hair dryer - not sure if this is due to Covid, but bring your own). The problem here was lack of hot water. I was chilled to the bone after my shower and was thankful that I had packed my robe and LL Bean shearling slippers! The location was great for viewing Mammoth Hot Springs, and there were plenty of things to see between Mammoth and our next stop in the Old Faithful area. If I had known that there would be no in-room coffee and lukewarm water, I would have stayed in nearby Gardiner.
- Value: 2
- Location: 5
- Service: 4