USPL Reviews Provided by
Mammoth Hot Springs Hotel & Cabins
Hollasue from: Palm City, Florida
Trip Type: Family
Published Date: Nov, 7, 2023 Travel Date: Oct, 1, 2023 Rating: 3
Gluten free not an option
My daughter and I visited 2 weeks into the “off season” and only select restaurants were open. They had ZERO gluten free options so we literally had to bring ALL of our own food for the entire trip! Room and bathroom are quite dated. A free standing claw tub with shower curtain was a bit tricky and sink was extremely small.
Trip Type: Family
Published Date: Oct, 8, 2023 Travel Date: Oct, 1, 2023 Rating: 2
Xanterra, You Represent our Country, Do better.
I’m sad to write this review, but people need to know. After 9 years of living within a four hour drive of Yellowstone, my family and I decided to finally make the journey and explore this beautiful land. Yellowstone National Park did not disappoint, but sadly the filthy conditions in cabin b2 at Mammoth Hot Springs Hotel & Cabins is letting America down. Xanterra, do better.
I’ll begin with a positive: each staff member we encountered was friendly and accommodating. That said, for the amount of money we spent on the cabin, the floors were completely ignored -dirty upon arrival, and hair left in the bathroom. We had to request toilet paper due to only 1/3 of a roll being there upon entry, and as far as requesting a vacuum my husband ended up vacuuming the floor himself after they kindly brought us one the next evening. The shower curtain was also a health concern being stained with pink mildew.
The restaurant - the dining room was the only option since the casual grill was closed and we chose to wait the hour to be seated instead of venturing outside the park to find another option. We were willing to do that. Well…maybe we should’ve taken that venture. The food was awful. My lobster & corn chowder was inedible, along with my son’s dry hamburger. My husband ate his half chicken, although the pink insides were a clear warning to steer clear. So we will plan a revisit to the magnificent park, just not this accommodation again.
Deanna K from:
Trip Type: Couples
Published Date: Sep, 28, 2023 Travel Date: Sep, 1, 2023 Rating: 3
The cabin is very basic. No coffee pot and no AC, which we knew prior to booking. The carpet inside was filthy and the cabin is joined to another cabin which makes it very noisy and close to your neighbor when sitting on your deck. The lodge ran out of coffee in the morning and no one around to refill it. We ate at the grill for lunch and they were practically out of everything on the menu and just hand you your food, no trays to put it on. Very over priced for what you get and we would not stay again. The elk were amazing, they were lying in front of our cabin when we pulled up. What a greeting!
AnnaMT from: Sunbury, United Kingdom
Published Date: Sep, 24, 2023 Travel Date: Sep, 1, 2023 Rating: 1
Unforgivable amount of supply chain issues
This is a fabulous location in Yellowstone. We stayed in a cabin in the grounds of the hotel. The two queen beds took up most of the space. There was no furniture, just some hooks for hanging. There was no coffee machine. Small shower room with loo and sink in main bedroom. So really basic. It was clean enough just, but was it really necessary to stick down the hand wash dispenser on the surface. Curtains very old and dusty. Really overdue for a makeover.
The ground around the cabins was rough and stony – not made up at all.
As in other places in the park the service was dreadful. The main bar in the hotel is comfortable and looks welcoming but it had no drinks! No white wine or lager and one red wine option! The list of things that were not available was even longer in the breakfast/fast food restaurant. There was no yogurt, fruit, cinnamon buns, turkey or ham. The egg and cheese bagel I purchased was actually inedible!
I appreciate that there are issues with supply chain given the location, but really to be out of so many things when it’s still far from the end of the season was unforgivable.
- Value: 2
- Location: 4
- Service: 1
CliffS223 from: Safety Harbor, Florida
Trip Type: Couples
Published Date: Sep, 12, 2023 Travel Date: Sep, 1, 2023 Rating: 5
Outstanding Place to Stay
We stayed in room 101. It was recently remodeled and very comfortable. Large bathroom, 2 comfortable beds, and enough storage room to handle our luggage, groceries, cooler, and everything else we have for a 5 week holiday. A herd of elk live on the premises, so you’re virtually guaranteed to see them in the late afternoon or early evening. Gas station, convenience store, and Mammoth Hot Springs are all walking distance. Hotel staff and park rangers are extremely helpful. One note, you can hear the footsteps of the people in the room above, but nobody goes to Yellowstone and sleeps until 10, right?