Ask for the newer lodge! They are very nice! Great bathroom layout and comfortable beds! Fridge and coffee maker! Good check in. Appropriate rate for location in park. Near the Grand Canyon of YS. and the main road in the park. Sadly not near any good quality food!

If you are looking for a good experience in Yellowstone National Park…never ever stay at the Canyon Lodge. Yes, it is conveniently located near the center of the park, but it is not worth the convenience… An hour long wait in a long line to check in. Left only decaf coffee in room for the in-room coffee maker… at 6:30am the next morning we went down to their Grab & Go café for coffee…nope, they were all out of coffee there as well. They were also totally out of muffins & pastries. Keep in mind that this facility was totally booked (you would think they would have ordered enough supplies). Checked in on a Sunday but could not get room cleaned till Wednesday (had to rummage through house keeping in main lodge to get clean towels, had to carry our room trash to a dumpster down the road. They finally got our cabin refreshed on Wed after 5 pm… No WIFI (yes they advertised WIFI, but they claim it was not working. No way to call to the front desk from your cabin, even when you had cell service…they expected you to walk down the road to an outdoor phone to call them. Customer service was terrible to non-existent. The food in their cafeteria was disgusting. Yellowstone National Park was absolutely wonderful…a fabulous experience Just don’t stay at the Canyon lodge… We also visited many of the other lodges and spoke with many other travelers at other in park lodges… no one was really totally pleased staying in the park and the food choices even at the other lodges were not that great. We finally checked out of the Canyon Lodge mid-stay and went to a wonderful hotel outside of the park in West Yellowstone, MT. West Yellowstone has many hotels, condo’s, cabins, etc., along with a wide choice of eating options. We strongly suggest you stay in West Yellowstone for your trip to YNP. The drive into the park is only about 20 minutes. We stayed at the Kelly Inn and they were wonderful. If you want great pizza along with other Italian food choices along with a full bar and friendliness, go to the Wild West Pizzeria & Saloon. Also in West Yellowstone is the Grizzly & Wolf Discovery Center. It was definitely worth a visit…you saw real live grizzly bears and wolves, they gave good presentations with knowledgeable naturalists.

The hotel is nice enough, but that doesn't mean much for the poor services, beds and pillows. The bed was very hard as were the pillows, and the sheets were coarse. The hotel had no regular coffee for the rooms, just decaf, and no cream or sugar was offered in the room. I went downstairs very early in the morning to get a real coffee and found that I had to pay for a cup. Other guests had the same idea. One person making coffees for 25 people! I waited 30 minutes after ordering just a small black coffee and it was expensive! Xanterra operates this hotel and we stayed at two other Xanterra properties that were great. Management of the Canyon Lodge needs some serious attention. The rooms are expensive and the experience should reflect that. I accidentally left something valuable in our room when we left and have had little luck with Canyon Lodge in getting it returned to me. Giving this hotel even one star is generous.

This was the best of the three hotels we stayed in at Yellowstone but probably because it was the newest. The room was large but devoid of any furniture except a bed. We had expected a fridge in this room but wasn’t one; you had to have the bigger room (two queen beds instead of one) to have one. So really basic accommodation but clean and not as tired looking like the other properties in Yellowstone we stayed in. The food options were non-existent really. The café was a long way from the accommodation blocks and was poor quality canteen food that we had to queue ages for. And really expensive for what it is. Yellowstone Canyon is one of the most splendid places I have been to so the visit was worth it. Shame about the accomodation.

Checkin was a nightmare. We got here at 3 pm which was an hour before the official "checkin" at 4 pm. There had to be 50 people ahead of us waiting in line to check in. It took 35 minutes just to get to the counter and at 3:45 we were told our rooms (cabins) were not ready. We finally got our room keys at 4:15. We were staying the cabins which are very nice, but very basic. There is no phone, TV, refrigerator, A/C or WiFi in the cabins so if you are into communing with nature, they are for you. A TV would have been nice. Otherwise, a very nice room.