Many reviews I read before our trip were critical of accommodations and food service, but we were more than pleased with our rooms and the food service. It was expensive but generally the quality and quantity met our expectations. The only criticism might be that the food could have been warmer.

The staff at the hotel is poorly trained. It takes multiple calls to housekeeping just to get a blanket. The food service options in the area around the hotel are very limited. The Canyon Village Cafeteria is awful; the soda fountain is ok; the bar was out of stock on all white wine; the nearest full-service restaurants are 40 plus minutes away. Do yourself a favor and stay outside the gates at Yellowstone. The management company running all the hotels and food service does a very poor job.

Room was in Chittendan, room modern/clean but lighting was horrible. Did not like that dining options not close to rooms and dining options were just so-so. Breakfast bar opens at 6:30 AM so you can't get coffee if you are going out early for animal viewing. Also they could only make a few thermos of coffee and kept saying..."it will be 10-15 minutes for more coffee, we're waiting for water to heat up". Good location to Yellowstone sites.

Nice rooms and new building. Beds are on the soft side. Would NOT recommend a room facing the parking lot, especially as open windows are the only way to cool the rooms during warm weather. Not much good to say. Workers are clearly overwhelmed and don’t know much about the property. Our housekeeping visits consisted of making our beds but not replacing coffee or towels or cleaning. The coffee line at the main lobby coffee shop (which you are forced to go to because no one restocks room coffee machine) was a 30 min wait, minimum, as one lone employee worked her tail off. You are forced to eat at the restaurants in the village based on the remote location, which will cost a family of four north of $100/meal if all members eat a full entree. The food at the restaurants is similar to school cafeteria food (not a compliment) but costs about $25 an entree. Parking is free and fairly plentiful, but we were advised not to move our cars in the evening or it would be hard to find a spot. There is no entertainment for evening hours like perhaps some corn hole or something outside. We had a mouse running around our room, loudly ripping up the rug and scratching in the recycling bins. There is filtered water and recycling bins on the ground floor.

Over priced room, stayed 3 nights, no room service for beds or towels and never replenished coffee items in room.