Clean, comfortable- the nicest lodge option in YNP in my opinion. Relatively new, spacious, very convenient to many sights. I mean, it’s in-park lodging, so it’s not the ritz, but it’s a nicer in park option for sure. WiFi is decent. Food, not so much.

It was definitely a plus staying inside Yellowstone Park at Canyon Lodge Cabins. The cabins were spacious for four adults, and the beds were very comfortable. There was a trail near our cabin that we walked to the North Rim. It was disappointing not having a mini-fridge the cabin. We stayed two nights in a cabin which was enough time for that area of Yellowstone National Park.

Basic, nice accommodations. Hiking, walking distance to several locations. Centrally located in the park. Eating options nearby limited. Expensive for the offering but it is inside the park. Did have a resident bison, Canyon Carl, that was a novelty for everyone!

Canyon Lodge -- We along with MANY other families were part of the nightmare of cancelled reservations in early July 2024 because of the unfortunate shooting on July 3, 2024. Our reservations WERE to be from Saturday, July 6 through Saturday July 13 at one of the lodges. We had booked 3 rooms way back in July 2023! As our plane was taxiing to the gate after landing in Bozeman MT, I received a short text saying that I should check my email and that Canyon Lodge "is closed at least through Sunday night 7/7/24! " I called and spoke to "Kym" who was very kind /sympathetic but had NO advice about where we might stay! No room in the park was available for our large group coming in from 3 different states! . Xanterra DROPPED THE BALL! Thankfully, my kids were able to book 3 hotel rooms in Livingston MT for the first night. We were then able to book an AirBnB in Island Park, Idaho for the rest of our stay. Summary:1. We did get a full refund for our lodging in Yellowstone. 2. Grizzly Ranch Air BnB was FANTASTIC! The grandkids could play outside and be as noisy as they pleased. The kitchen was well-equipped. We had ample bedrooms and bathrooms for all. We could eat together, pack picnic lunches, stargaze-- REALLY NICE! AND it was almost HALF AS EXPENSIVE than the lodging at Canyon with 3 hotel rooms 3, We were lucky to have Senior Park Passes so that we did not have to pay entrance fees every day for either rented van. We did have a daily 12 mile drive to enter the park through West Yellowstone AND needed to change our schedules. But it was truly a blessing in disguise that we did NOT stay in the park at Canyon Lodge. (The low rating for Canyon Lodge is because of the poor handling of cancelled reservations.)

The worst customer service experiences we have ever experienced. Less than 24 hours before our scheduled snd deposit paid check in, we were notified by email that our reservation was canceled because of the 4 th of July shooting that happened in the area, not at the lodge. We tried to contact customer service but only got some woman named Cindy on the phone who didn’t seem to care. Our reservation was days after the shooting, so why cancel it? We never got an answer and they didn’t care that we flew across the country and had no reservation. Cindy claimed the lodge doesn’t have a phone. Really? This is the absolute worst experience in booking a hotel we have ever experienced and we have traveled all over the world. We ended up finding a hotel outside the park but this led to so much more driving and having to completely change all our plans ,and no one seemed to care. I don’t understand this generation that thinks it is okay to cause even more problems after a tragic event, rather than do the job and follow through with commitments. They could have at least offered suggestions for booking, but an email was all we ever had, other than talking to Cindy who could care less.