The hotel rooms are clean, modern and well appointed. After an appalling night in an Old Faithful cabin, this was luxury and well received. Absolutely no complaints and would be happy to stay there again. Refers to room only, as others have said the dining options at Canyon Lodge are terrible to say the least. Obviously there are current staffing issues and aftermath of pandemic but we stayed here 6 years ago and there was at least 1 decent full service restaurant and one full service bar - both long gone it seems?

Where to start. A very basic room, poorly lit, no TV, no USBs, and with a shower that needed updating a long time ago. No housekeeping for the four days we were there, and so the recycling bins placed in the room got pretty full. Though the Lodge holds vast numbers, the laundry was very small, with 1 iron, and a rickety old ironing board which people were queuing up for. Wifi pretty rubbish, no free coffee. No restaurant in the hotel - you have to go to the general dining building a little way away. It was simply the NPS Monopoly abusing their position to overcharge for the worst hotel we stayed in during our month in the states. The restaurant building produced abysmal food - school dinners at their worst - with the same menu every night for four nights. Breakfast was equally grim, and even by 8am they were running out of several items on two of the days we stayed. On out last day it took us 35 minutes of standing in the queue just to get served at the counter for dinner. By the time you queued to pay, then found a free table, and with the powerful AC there, your food is cold. Most days we had only plastic cutlery - just great for the planet. Come on NPS - we have moved on from Covid. The food was indeed fairly cheap - but also nasty. If this was a cheap motel somewhere, then you might accept it. But at room prices from about $300 per night it was absurd. We had looked at extending our basic room for one night (before we got there!) - they quoted $510. It is just absurd. We were not expecting luxury but this was a terrible experience and frightening cost. Have not stayed in any of the other Yellowstone accommodation but I cannot imagine it is any worse than this. Choose somewhere else.

Staff was friendly, however the room was not clean; dust everywhere, old food and dust bunnies on the floor, pubic hairs on the back of the toilet, floor had dirt, sink had toothpaste stains on the faucet, phone did not work, internet was sporadic and there was a huge hole in the screen. The dirtiness of the room made us question if the sheets on the bed were clean. We reported the phone on the first day and a sniffling and coughing (sounded sick) gal came in and confirmed that it was not working and maintenance would have to replace the phone… And … The food (if you can call it food) selection was horrible and was equally horrible tasting, to date my tongue has not been the same after eating there. There were no choices for someone with food allergies. They were out of everything and the staff was saying it was end of season. When we made the reservation we called and were assured that there would be plenty of choices with someone with food allergies every day (morning and evening). Had we know this would be an issue we would NOT have made this reservation in the park and kept our reservation in West Yellowstone.

Canyon is a very practical location for a Yellowstone visit. That being said, all other services are minimal. There was mold on the shower curtain, and we had no power during 24 hours of our stay (which made the cabins very cold). And no compensation or extra attention from the hotel staff. No wifi in the cabins, only in the lobby of the newer lodge buildings.

First the good points. Our room was spacious, clean and comfortable and the lodges in the "village" are conveniently situated within the park. Unfortunately the positive points end there. The room was vastly overpriced and the lodge had little atmosphere. It lacked any decent areas to sit and relax - there were a few chairs but these were quickly filled. By far the worst aspect were the dining facilities and these were, quite frankly, appalling and totally inadequate for the number of lodges. There was just one large, noisy cafeteria which sold poor quality meals. We were initially encouraged when we spotted "Fresh Wok" but this unfortunately was anything but. There was a bar of sorts, but it was sporadically manned and had the appearance of being closed, even though it wasn't. We only ate in this dreadful place on one night. It was so bad, we bought back a sandwich for our second night's stay. This may seem a harsh review but there was no way our two nights' stay was worth over $1000. Something needs to be done about Xanterra's monopoly in America's national parks.