Stayed in two Western cabins for three nights. Cabin was disappointing. Carpet was so dirty, looked like it had not been vacuumed the whole season, food and hair everywhere. We wore our shoes anytime we got out of bed. No washcloths and only 2 towels for 4 people in each room. Bottom sheet on bed was not a fitted sheet, just a flat sheet that did not reach the top and bottom of the mattress so when laying in bed, feet and pillow were on the bare mattress. 1 out of 4 bulbs were burned out over the tables in both rooms. We were told during our stay they were out of liquid hand soap, milk, shower soap, cream cheese, coffee creamer and yogurt among other things. Told every time that they were waiting for the truck to come in. It became a joke with our party of 8. Three days without any of these items? Who is in charge of their inventory? The food was pitiful. My salad in a clamshell container had carrots with a white slime on them. The meatballs were hard as a rock and dry and came with a side bowl of jelly-like canned gravy. Syrup was stringy, never seen that before. Grilled brussel sprouts were dried up charred flakes of leaves. No fruit, nothing healthy. One of our party had peanut and dairy allergy and there was almost nothing he could eat. (We came prepared for this but in todays day and age, almost every restaurant is somewhat accommodating of this) There were no managers or senior staff present to answer questions when asked. The catering company- Delaware North- needs to be evaluated. Not sure how many years they have left on their agreement but they are clearly resting on their laurels after having won this contract. The lack of quality food and the sparse eatery choices were sad. Site said Catholic mass at the campground ampitheater but it turned out not to be despite asking a ranger in the center the night before. We did have a few very nice servers but most of the staff were zombie-like and many spoke almost no English.

Canyon Lodge is in a great location within walking distance to the North Rim of Yellowstone Canyon (15 - 30min), eatery (5 min), and visitor center (5 min). Parking is close to the rooms. The rooms have wifi and a refrigerator. There is no TV in the room. Overall, I would recommend staying at Canyon Lodge. My only issue with the place is that the walls are little thin. I can hear the neighbors next door and above move around especially at 5am in the morning.

Room wasn't clean, unusable internet, no TV or bed reading lights. What are you supposed to do? Restaurant understaffed. Mediocre food. Used trash left in the hallway for days.

Imagine a $1000 per night suite where the bathroom does not have a sink but has a sliding door that cannot be locked, where the sink is in the corridor right next to a kitchenette which has another huge sink but has no cooking utensils, plates, a cattle nor a hob, where the “green credentials” are proudly ticked off by a recycling “system” which consists of three stacked trays (“landfill”, “paper”, “recycle”), which cannot be closed (so you stare at your trash) and are anyway all thrown into the same bin bag by the room service (I saw it because I asked them to come and empty it); where the room service comes in, does the beds, but does not remove trash nor clean the rooms or refill coffee. That’s the suite Now common areas: nothing to do for the kids - literally nothing (unless they love to play chess on a provided chessboard with half the figures missing). Swimming pool? Forget it. Play areas? Nada. Would you let the kids out to meet other kids? Not a chance, as there are no gated safe areas and it’s the bear country. Ok, let’s look at services The grocery store - fresh vegetables included, potatoes, onions, lettuce, one cucumber, one type of miserable looking tomatoes. Fruit? Bananas, apples, tasteless raspberries. That summarises the fresh section. Everything else: packaged, long life stuff you would never buy unless you absolutely had to. The eatery - a few over sugared meat options, vegetarians beware: it’s pasta and cheese. The educational centre - a tired concept that feels like we are still in the 1990s. Nothing to inspire, nothing to attract the young. I could keep on… How about some positives? - it’s close to Tetons National Park - or go to the Yellowstone Hotel - at least the food is ok there What a missed opportunity - the wonderful Yellowstone is underfunded, with local monopolies that are stuck in the past.

A very nice hotel in the centre of Moab, we were greeted by a friendly receptionist the evening that we arrived. Breakfast was of good quality and it was very nice to be able to dine outside on the rooftop terrace. The pool was generally very busy, but we found no issue finding a seat nearby. The hotel had good parking and a small shop within that sold most essentials if you had forgotten anything. We would return again if ever in Moab.