I arrived at the office to check in for our two night stay at 2:45 pm. After waiting to be acknowledged by the desk clerk I told him I was there to check in. He informed me that I couldn’t check in till 3:00 pm or I would have to pay an early $20 check in fee. I told him that was unheard of and that I would wait till 3:00 pm to check in. I’m 82 years old and told him my Siatic nerve was hurting me and I sat down. At 3:00 pm he assigned me to room 16 I proceeded to find it. We drove around the area 3 times and couldn’t find it. We finally asked an employee where it was. When we found it, it was located in a court yard without easy access to park and unload our belongings. We noticed a handicapped room with parking right in front of it, so my wife went to the office to see if we could change the room. He told us no because we booked it through Expedia and he didn’t notice me limping when I was in the office. The Lodge had MANY empty rooms and it shouldn’t have been a problem switching rooms. Because of the lack of consideration by the desk clerk we won’t be staying here again, not to mention all the extra charges they will assess you for dogs, smoking, late fees and hidden fees tacked on to the price of a room. Malcom was the desk clerk when we checked in and he was not very accommodating. Lacks people skills ! Our stay was from Nov 2 & 3rd 2023. I’ve had two back surgeries and now have Siatic nerve problems !

Do not book if have disabled family member. No one explains how best to get disabked family member into ADA room. Only two handicapped parking spots in front and entering the building the handicapped room 6211 is up few steps down the hall hall then down steps. Room smelled like sewage and when reported this finally a nice man came and sprayed room and would not leave deodorizer. DoNot advise anyone to stay here.

The only reason to stay here is for convenience. The rooms are dated but very clean. It kind of is like a dorm at a college. We were lucky enough to get an amazing view. We were in the middle of the second floor. If you stay on the first floor, you have to deal with the rim pedestrian traffic. If is wonderful to wake up in the morning and walk outside the lodge and watch sunrise. It is very expensive but basically, you are paying for location. If you never stayed in the park, this is the least expensive option out of all the lodges.

We had a partial view room but we actually could see the Grand Canyon from our room when we opened the curtains. It was the most amazing experience. We even saw the Elk on the path not far from our room when we went to see the Sunrise.

The location is the best feature. The decor is very dated, think 1950s. The towels are vintage too. It's like staying in an old camp lodge. No elevator to the 2nd floor. There's no assigned parking for hotel guests; with the price paid to enter the park, coupled with the price of lodging, you would expect to have a parking space. No housekeeping. We ate on paper plates with plastic cutlery - even the $60 steak. On the positive side, you will be right on the edge of the Grand Canyon and save yourself 30 min each way in and out of the park. Again, for the $, I expected more.