i reserved this on a free cancellation basis for one night.They mistakenly charged my barclaycard for the same night twice.On cancellation the exchange rate meant I got back £150 instead of the £168 ( charged twice ) plus 2 non sterling transaction fess of £5.49 each. Cost to me through no fault of my own ,£47 I e mailed them asking for this to be taken into account when i stay again in september.Ignored .No reply !!

One of the best family holidays we have enjoyed in recent years was spent at the picturesque Prince of Wales Hotel. We shared a quaint double room on the 6th floor overlooking the lake. The bathroom was gorgeous, and the views from the balcony were just incredible! The lobby views of the lake are just magnificent! Manager Norm Duchaine gave us lovely recommendations for sightseeing in town - for a rare day with a light breeze - and we also enjoyed a beautiful supper in the Royal Stewart restaurant of the hotel. In the evening we learned some nifty historical facts from the kilted storyteller, and the entire staff was very helpful. We even stayed up till midnight to get some fabulous photos of the Milky Way. And the sleep! Such a deep rest! It was one of those rare occasions when an overnight holiday is as fulfilling as a week away.

Disappointed with the chick in service when you are celebrating a milestone anniversary. I expected more and got less. Especially when the manager sat behind a partition and did not come out when he heard the whole conversation. Poor management service.

Stayed in prince suite with balcony , spectacular views with world class ambiance, did the traditional high tea and evening dining, yes there can be strong winds, some things that are standard in newer accomodations are not there {tv, etc} these are non issues in comparison to how one feels staying in classic landmark rich in history. Staff, amenities and service do their part as well. if one wants a memorable or special occasion stay this is the place. yes cost is above average but well worth it.

Recently I stayed in one on the famous property of waterton PRINCE OF WALES. The start was definitely not as good as we expected but the staff specially Steph and Guest relation Manager Bronzae took our great care. They have left no stone unturned. Special Thanks to both of them. Their was only one time when we felt so unattended and that too in the coffee shop where they have appointed a personal Steward to us. but unfortunately She wasn’t upto the mark my husband waited for 20 minutes to get the tea Sachet. She didn’t even bother to Ask how’s everything and did we need anything where as in She was going to each Table and asking other guests. but other than that I will give 5/5 to the Staff and the property And at end we were really Happy and it was a good weekend ❤️ Pros - Beautiful Property - Great Location - Front Desk ***** - Food was amazing Cons - rooms are bit small and very basic - As it’s a leisure property so Television - you can clearly hear voice of person in next room.