The accommodation was not what we expected for the price point. No TV, no air conditioning, had to lug luggage up a narrow staircase. Was so hot we couldn’t sleep. Window had to be propped open; wind was so strong it is was creating a vacuum/wind tunnel to the hallway-which was also loud causing a poor sleep.

The staff was very friendly and knowledgeable from front desk staff to bellmen to housekeeping. Great views. Very clean. Room was comfortable. Great selection of food and beverages. Found many unique products in the gift shop.

Spent two nights in a queen room on the 5th floor with a balcony. Definitely worth staying here...once. It's a very dated hotel and when something is needed, you're on your own. We had a blind missing on the door and the light outside shined in on us all night. Rough night. After two requests the next day, nothing was done. But that's where the fun begins. On the 5th floor on a chair, it was exciting to unscrew the light bulb feet away from the railing. And when that didn't quite work as the moon was shining, we went on a hunt for towels to put together our own blinds. And the windows that wouldn't stay open...simply prop up with hangers. Overall....great views, good food and a unique experience. Just won't go back as the simplest request go unanswered. Not a big deal, but no reason for any irritation on a holiday. For a budget motel, would be excusable. But for the price we paid, we'll stay at the Bayshore next time.

Yes very unique , but to much money for what you get . I understand the up keep of this hotel . And would let others know it’s not a cheap place to eat , drink and sleep that wont want to pay this price , but would tell them it’s unique back in time .

I must admit I was shocked when I entered our room. Having just left the Hume in Nelson I was expecting a renovated historic hotel. The room was dark and small and old (and this was apparently one of the renovated rooms). The beds were hard and uncomfortable. For the price you expect luxury it was more like hostel. If we hadn’t prepaid the room I would have left. And the $30 fee to cancel a second night, thank goodness we didn’t book two nights although I would gladly pay $30 to not stay there again, perhaps that is why you charge it??? Do most people once they see the room cancel the rest of their stay? There were cobwebs on our ceiling and a spider in the drapes. I would return to Waterton but definitely not stay here or recommend it to anyone.