We stayed one night and was very happy with our stay. The building is so full of history and the location is stunning. Rooms are small as expected ,no extras as in clocks, radios, phones, coffee machines it is just a room with small beds. As its an old building you hear your neighbours every move. Covid requirements were all met, lots of parking . You are in a National Park so you pay an entrance fee.

I decided to celebrate my Birthday staying at The Prince of Wales Hotel. We celebrated my husbands Birthday in July and returned a month later with friends. Great dinner and and service at the Nobel Restaurnat and the hotel staff made my Birthday extra special!

The location of the property is spectacular, the staff polite, friendly and helpful - Covid requirements were taken seriously which I appreciated. Each evening a bellman holds an information session about the building which was helpful to know when the wind howled. Remind yourself this is a historic building when there is no air conditioning and no heat - although there was a fan and plenty of blankets if needed. The small bathroom was equipped with a normal sized shower and a toilet mounted so low a toddler would not need a step stool. The sink is inside the room.

This was our first stay at the Prince of Wales. It certainly was not a disappointment. The hotel was busy during its last weekend of the season and the staff did an excellent job (although understaffed) keeping up with the demands. Of particular fun was the Ontario family. Megan, Justin, Shawn, Morgan, all excellent servers with a great sense humor. We were surprised that Megan and Justin are a couple and plan to run away, and Shawn will not be returning either. Good luck in finding their replacement PoW. Katie Lethbridge was our breakfast server who made a great recommendation to have the Potato Bowl. Also, complements to the the chef and kitchen staff all meals were very well prepared and tasty. Could not have asked for better a prepared Elk dish and the Hight Tea goodies were super fresh. Will be returning next year. Hopefully I won't get blown off my horse.

Where to begin, the positives being the view is beautiful while the windows were streaky - foggy, the food was good, cocktails were okay. Two staff were lovely, one who served us breakfast from Calgary and another in the gift shop who was from TO. The front lobby was dirty; carpet had not been vacuumed; staff were unkempt - un-ironed shirts. There was such an oddity; staff will not serve cocktails in the open area with large widows that look out the lake if u were seated in the first row closest to the door? The staff were unfriendly with little to no eye contact from the service staff in the lounge or dinning room. Staff would even outright ignore you to gain access to the dinning area while there was seating, you would have to wait ten minutes for them to eventually acknowledge and seat you. When we were checking out, we were not even asked if we enjoyed our stay. You must wonder if the moral is low due to it being an American owned company who’s cutting corners at a World Heritage Site? The room with a king size bed was small, to pay over 3 hundred bucks and not have a hair dryer and there are no TV’s? No sink in the bathroom it is in your bedroom, question the hygiene of the design, while I get this is a historic format. Their website says free parking but 12 bucks per day, when we just paid to get into the National Park. The windows in the room are small and it’s difficult to appreciate the view when you know that’s what you are paying for. A warning on their main door to note it’s heaviness would go a long way for elderly, especially when there are gale force winds in the area. Overall, a real lack of attention… poor value. A huge disappointment at a World Heritage Site and in such gorgeous part of the world.