We were excited for our first "glamping" experience and had visions of s'mores by the fire and stargazing. Unfortunately mother nature did not cooperate and it rained/snowed and was completely overcast. And cold. Very cold. They told us at check in that they realized this was not the experience that people signed up for so if we chose to cancel they would provide a full refund. That impressed me. But we decided to give it a shot anyway. Our tent was beautiful as well as the main tent with the cafe, little gift shop, and plenty of comfy seating areas. The live music was great and our dinner was delicious. We almost caught our tent on fire due to our lack of fire making skills, but the staff was wonderful in getting us moved to another tent because ours smelled like smoke. They even offered to wash all of our clothes since they also smelled like smoke and paid for our dinner. The staff is really what made our trip great. They worked double time to deal with the unexpected weather and provided free gloves, hot water bottles and extra bedding to help keep guests warm. They were all cheerful and fun despite the not so great conditions. We would highly recommend Under Canvas and hope to visit again. Maybe in the summer next time !

I had hoped this trip would mark the beginning of many family visits to national parks, creating a reliable template for our adventures. Unfortunately, our experience was so disappointing that I cannot recommend this place, nor would I consider staying at any of its properties again. The first issue was the inadequate facilities. With nearly 100 tents and only five fire pits, access to warmth was severely limited as temperatures dropped. Our only option for staying warm was a wood-burning fireplace, which left us feeling as if we’d smoked a pack of cigarettes the next day. The bedding was subpar, with an egg crate mattress at best. My young children refused to sleep on the pullout couch due to its discomfort. Additionally, the kitchen was grossly undersized, leading to long waits for mediocre food—over an hour for meals that didn’t meet our expectations. The overall quality of the tents simply didn’t match the price we paid. These facility issues might have been overlooked if the service had been exceptional, but unfortunately, that was also lacking. Upon arrival, it was evident that the staff was overwhelmed, and our check-in was notably unenthusiastic. This set the tone for a series of disappointing service encounters. The most egregious moment occurred when I inquired about using a fire pit off to the side. I was told it was permitted, only to be confronted moments later by a staff member who chastised us, claiming it was reserved. This display of authority felt absurd, and I was understandably irate. At this price point, I should not have felt as though I was breaking the rules. Over our three-night stay, we never managed to roast a single marshmallow. As the days passed, I began to feel sympathy for the staff, clearly overwhelmed and underpaid, navigating a poorly managed environment. We witnessed guest after guest expressing disappointment upon arrival, and when we sought to speak with a manager, we were provided a hotline that went unanswered. It felt like a scene out of "Lord of the Flies," where obtaining basic necessities like towels, chargers, water, and food became a challenging ordeal.

It was FANTASTIC! We aren't campers and are used to 5 star hotels. This was a fabulous experience. The tents are clean and neat and comfortable. The bed is super comfy and it was cold at night so we had a fire in our little fireplace and they gave us hot water bottles for our feet (fabulous) and down sleeping bags as extra blankets. It was super comfy. It was a perfect mix of the great outdoors and "roughing it" with all the creature comforts. The tents dont lock and there is no security so it took me a moment to adjust to that. Being from NY, it did concern me. It's very dark at night so you can see the sky....but it was a little disconcerting to me. I had to adjust to that. And I did. I really loved it and will try another Under Canvas in another location. The staff was super nice - accomodating. We ate both nights on premises and the food and drink were delicious and fairly priced.

What an AMAZING experience! My family loved this place and had so much fun. The kids had their own tent with twins beds, and my husband and I had a large king size bed and we all got a great nights sleep. It was clean, and spacious in the tent. We loved that kids craft activity, the smores, and free coffee all day and night. And the staff was so sweet and friendly and helpful with all our needs.

Outstanding! From start to finish. Cool concept. Great service, incredible atmosphere, Outstanding food -- enough to stay there for dinner every night we were there. Bed was very, very comfy. Can't wait to return to this location or another. Already have two sets of friends making a reservation based on our referral.