We usually economize on lodging, and plan our stays in advance. This place is way too nice for me to have booked. Luxurious entry and check in. Large spacious comfortable rooms. Great breakfast and eating area. Everything I can't afford. But somehow I could because I booked this place. A little away from the hubbub across the street, but close enough. Stay here if you can.

First trip to Bryce Canyon. This is clearly the best place to stay while there. A hop, skip, and jump into the park. The facility is nice, room was large and well-laid out. There was a problem with the room when we checked in, but management took care of it immediately, apologized profusely, and made amends. You can't ask for more. Breakfast was ample and tasty. A great way to start the day of exploring. So why four stars instead of five? There was no oversight of the pool area which meant lots of wet towels lying around for hours, kids jumping in an out of the spa as if it was a kiddie pool - despite signs requiring adult supervision - and even two instances of couples bringing babies (<1 year old) into the spa with them. Clearly forbidden. But no one in management was EVER out there to ask that people obey the signs. So...I guess this is great if you want to let your kids run wild. Less so if you are an adult trying to get a little R&R in after a day of hiking.

I made a spur of the moment trip to Bryce Canyon and was lucky to get one night at the Grand Hotel - upon checkin I asked if I could extend a night but was told the hotel was booked and to check again in the morning. I did check in the morning - no luck - but later in the day I was able to book a room at the same hotel through a third party app and the hotel then linked my reservations so I didn't have to change rooms. I did ask if the hotel was operating at reduced capacity due to COVID but was told it was operating at full capacity. Just FYI if you're concerned. Rooms were clean and comfortable. There is a pool and hot tub which I didn't use but looked clean and welcoming. There is a laundry area on site too. The restaurant is only available for breakfast (which was included). Due to COVID, the staff serves breakfast to you - you can choose to eat in the restaurant (on paper plates) or get it to go (styrofoam to go container). The selection included eggs, sausage, bacon, french toast & french toast sticks, pancakes, pastries, juice, coffee and cereal. The hotel is a short distance from the park. There are a couple of restaurants in the area. The hotel does have a small convenience shop which had some basic snacks, beverages (non-alcoholic) and toiletries.

We had a great stay. Beckie was fantastic in setting us up with backup reservation across the road at Ruby's BW, if they could not extend our 1st night through all the nights we ended up wanting to stay. She could not have been nicer and more helpful. Juana(sp?) followed through the next morning and got us set. Room was great. Breakfast was very good, served hot , cafeteria style. Nightly rate was very good, for value for the money, compared with other places in Utah we stayed. Staff was all very gracious and helpful.. This is what a hotel stay experience should be like.. They are a model for service and execution. Highly recommend.

We reserved a room with 2 queen beds but these are definitely smaller. Front desk stated this is queen size for them. Never experienced this in any BW before. Front desk could use some customer service and politeness training. They were not helpful at all.