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Old Faithful Snow Lodge & Cabins
TripAdvisor Traveler Rating: 1912 reviews
Rustic Wintery Stay at the Snow Lodge
User: Gobeach56 from: Oak Creek, Colorado
Published Date: Mar, 13, 2024
Travel Date: Feb, 1, 2024
Rating: 3
If you’ve stayed at any of the lodging accommodations inside our National Parks, then you won’t be disappointed with the Snow Lodge and Cabins. We had a group that spent four days in Yellowstone cross-country skiing. As you can imagine, the locale is spectacular being readily adjacent to the Old Faithful Geyser. Most of our group stayed in the cabins which, while rustic, were surprisingly more comfortable and cleaner than we expected. Each cabin had a refrigerator, coffee maker and microwave. The con to staying in one of the cabins is that you’re at least a 100 yards away from the main lodge so that means you slug your gear and luggage on toboggans, shovel your deck and you might be battling the elements for meals. There was supposedly WiFi in the lodge lobby but apparently it only worked for Android phones. There is a number you can call for IT support but they apparently have limited hours. However, there is plenty of cell service throughout the lodge and even into the cabins. We found the front desk personnel pretty indifferent. Knowing that there’s literally no other game in town probably contributes to their lack of customer service. They seemed to be short-staffed across the board—from housekeeping and the front desk to the restaurants. If you want to book an excursion out of the lodge, book early if you want your first choice. For dinner, you better have a reservation in the main dining room or you’ll be eating late into the evening. There is a Grille for quick-casual and another grab-n-go shop with pre-made sandwiches, chips, coffee, etc. We’d go back to stay at the Snow Lodge just because the access and surroundings are quite amazing within the Park.

Busy, but good food and service
User: timovandenberg from: Overtornea, Sweden
Published Date: Mar, 10, 2024
Travel Date: Aug, 1, 2023
Rating: 4
We were in a short queue and when we got our table, a girl helped us out and showed us the menu. The menu is okay, but some things weren't available at that point. I decided to order duck, which was amazing and tasteful, with sweet corn. Also, the local beers are good. Good service and a cozy restaurant. Would come back when I am in Yellowstone National Park. We did not sleep in the lodge or cabins.

Nice stay
User: TAMAN1951 from: Liberty Lake, Washington
Trip Type: Couples
Published Date: Feb, 18, 2024
Travel Date: Feb, 1, 2024
Rating: 4
Excellent location and a short walk to Old Faithful. Rooms are nice size and beds are very comfortable. A little warm but problem solved by opening a window. Very clean and functional bath. No TV so bring a book. Staff is reasonably friendly and helpful. I would stay here again.

Beautiful Lodge in ideal location for Nature Lovers
User: Safari34826885445 from: Albany, New York
Published Date: Jan, 24, 2024
Travel Date: Jan, 1, 2024
Rating: 1
Snow Lodge is beautiful building inside and out in ideal location within few minutes walk to Old Faithful and surrounding trails and sights in Yellowstone. Clean comfortable basic rooms with attractive lobby and other public spaces for relaxing . Staff was extremely helpful and courteous. Complimentary daily cookies and hot cider a nice touch. Firehole Lounge is attractive comfortable bar with nice beer selection at reasonable price. Con's - rooms were too warm. Had heat off in bedroom and window open for entire January stay. Geyser Grill offered good tasty quick menu items like burgers, chili, soup but hours were limited in January to 11 am to 3 pm daily. Obsidian Dining Room menu items were expensive and limited. Firehole Lounge had same appetizer items as Dining Room and were tasty (Duck Wings/Onion Rings). Food service would be greatly improved if offered more varied menu with additional simple options for those who do not want big expensive meal each night

Great area - poorly managed hotels and restaurants
User: Matt H from:
Published Date: Oct, 12, 2023
Travel Date: Sep, 1, 2023
Rating: 1
This area of our world is absolutely amazing and an absolute must to visit. The workers in the hotels,gift stores and restaurants were great except for the restaurant booking people and the online help! Our room was ok for a two star hotel and certainly not worthy of a $550/night rate. The website says that the in room internet is slow but it actually is nonexistent. Each lobby does have slow internet so it’s not a huge issue but be aware if you’re thinking you’ll be able to check your phone in your room. The restaurants are all extremely busy and you have to make a reservation months ahead of your room reservation. I’ll realized two weeks prior to our trip that I never received the magic link they were supposed to send each person who makes a reservation to make your dinner reservation. I chatted with the customer service rep and explained my situation. There was an opening on the night I requested but it was at 8:45. I asked them to complete that reservation and she said she did. I asked for a confirmation number but she said it would be in an email they would send. I failed to follow up on that and found out when we checked in and went to the restaurant to confirm our reservation that there was actually no reservation. The hostess did make a reservation for 9:30 but said they would try to seat us by 9 the following evening.We arrived a few minutes before 9 and found out that she did not put us in the book! The new hostess said she would get us in and within 5 minutes we were seated. I noticed that the buffet line was not moving and only getting longer by the minute so I went around to the front of the line and overheard several guests complaining of waiting for food to be brought out. The girl helping out said it would be 10 minutes before more ribs were brought out so we decided to leave even though we were waiting all day for this awesome buffet! Very poorly run and very frustrating to deal with. The management company has terrible customer service!

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