As others have said, location is good, decor is cute, and staff tries BUT xanterra disappoints again. Crowded, limited food service (blamed on Covid but seems disingenuous.l). Food is awful if you can get it. Menus limited. Hours limited further. Biscuits are dry. Food is cold. Coffee is mediocre at best. In room coffee makers don’t work. Rooms appear clean on surface but after you are there a bit you realiz how dirty they are. Bathrooms so small the door can’t close if the bath mat is on the floor. Paper thin walls are awful - we never got any rest the whole time we were there. Gift shop is overpriced ($40 for a tshirt??). Assistant Manager didn’t know the hotel address (for a deliver driver calling). And wasn’t sure when the curfew was (loud kids and out of control adults are OK until 10 pm curfew. This is our second xanterra experience and our last. The park was beautiful but the hotel sucked. We have stayed in better Best Westerns for half the price. The park roads are in disrepair while xanterra makes $$$ on crappy hotels and blames Covid. We are done with xanterra and pretty much done with national parks. Sad but true.

My husband and children stayed at Old Faithful years ago. We now are empty nesters and decided to redo the trip to South Dakota, Yellowstone, and the Tetons just ourselves. We had such a beautiful experience at OF last time so this was the first hotel I booked. I booked 2nights. We stayed at the Snow Lodge. It is pretty and convenient. What we were most disappointed in was where to find food for supper, no microwaves in the rooms or even a common area, no TV in the rooms ( for the price we paid), and how noisy it was. The grills at OF are only open until 5 o’clock and then there are only two other restaurants open after that time for all three OF hotels. That is a lot of people. The Buffet at old faithful Inn is booked months in advance so that just leaves the one restaurant at the snow lodge open which is a first come first serve. We waited three hours to get seated. It would be nice if we could pick up something during the day at the grill such as a chili and heat it up in a room at night time. I could clearly hear the people next-door to our room late into the night and then banging on the floor of our room in the middle of the night. During this trip we have stayed at many hotels and have paid a lot less than we did at the snow lodge and had a much better night sleep. I did feel there was plenty of staff available. Met some very nice people. We ourselves will not be doing this trip again but I will advise those who ask me “is it worth staying at Old Faithful” and my answer will be no.

Don’t stay there, cabins are outdated and terrible, to cabin the road terrible, steps going into cabin very steep , plumbing hooked backwards on faucets, worst place I have ever stayed at , old faithful snow lodge in Yellowstone

You may choose to stay in the snow lodge because the travel into and out of the park is limited to expensive and time consuming snow coaches or snowmobiles. That is a huge plus because you obviously are there to see the park and take advantage of cross country skiing, snowshoeing, hiking, nature sightings and even relaxing with a good book. We stayed in the Snow Lodge cabins, choosing them because we have stayed in enough of the cookie-cutter motel rooms that the Lodge offers and wanted to try something different. The cabins are a bit of a walk, closest 125 yards and farthest 200, but the path is groomed regularly and if you have something to carry sleds are available to make it easier. The cabins, and I am referring to the Western cabins, are pretty standard, just like a hotel room (but no micro, no phone, no TV - not all bad). There are two main drawbacks you need to be aware of. First, there is some plumbing or heating device that causes a loud hum without stop. It is in the background and not a problem in the daytime, but at night it is very noticeable and if you are a light sleeper or anxious it will be unnerving. The front desk passed it off as something to do with equipment necessary for using the cabins in winter. Second, the beds are way past needing to be replaced. There is a crown in the middle of the queen bed, so don't even think about having all that space to yourself. And the pillows, despite being tucked tightly into smaller bundles, are little more than layers of tissue thin Kleenex. Unless you are used to sleeping on a cot or on a congested street you will not get a full, good night of sleep. On the plus side, you are right in the center of the action for activities and tours and eating, although the food choices are limited. We used the Frosty Fun promotion package and saved a couple hundred dollars when all is said and done (meals, activities, transportation). That also made it easier to check in and out and transport luggage.

Old faithful snow lodge Not to be confused with the old faithful lodge because this is a separate building only available in the winter. Friendly welcoming front desk. Rooms are average sized with comfortable beds. Bathroom had rain shower head but water pressure was low. Amenities: free wifi, shampoo/ conditioner/ body wash. Free ice skates available for small ice rink outside. No housekeeping for multi day stays. Located 10 min walk away from Old Faithful Geyser. Obsidian dining room food was hit or miss. Ordered beef tenderloin 2 days in a row and it was excellent one day and terrible the next. (Different chef, maybe??) Dining staff was friendly but exhausted. For dinner, recommend the artichoke dip appetizer, wings, and toffee pudding. Our group stayed there for 3 nights and we tried almost everything on the menu. Verizon cell service works at the hotel. Masks required because it's a government property. Only reachable by snow coach or snowmobile. Overall, this hotel is chosen for its location. It offers a comfortable but not luxurious stay.