Spent 3 nights here while visiting park . Reception staff very helpful and friendly . Room ok , no TV and I couldn’t get any WIFI . Room was not cleaned properly . Came in made bed but didn’t take rubbish away. As for resturant the staff were rude and unhelpful . Couldn’t believe how rude certain members of staff were . This was only hotel open in that part of park in winter so not much of a choice . Would I go back ! No Way

The lodge was truly amazing. The location in Yellowstone is the best part. The rooms are clean, and the service at the front desk was exceptional. The staff was knowledgeable, polite and courteous. The room service was good. The only issue with the room was intermittent WiFi. But overall a good experience.

OMG. What can I say. This place was shambolic. A building site with major construction going on. Hammer drills, scaffolding with walkway outside your window on the third floor. Food was poor, restaurant service depended on who you got. Our first morning for breakfast must have taken 8 hours. It was impossible. I felt for the staff being put through the construction work. It wasn’t their fault. Somebody made a decision to keep this place open and continue charging the same rate. Xantera has a monopoly on park properties and should be ashamed of this one. The rooms were dated and cramped. There’s no excuse based on remoteness or even monopoly. Remoteness brings its issues with staffing, fresh food etc. But I’ve stayed in Xantera’s top two hotels in Grand Canyon and Yosemite, both remote, and they were fabulous. So my guess is there’s a local problem here. Anyway, take it or leave it suckers and complain all you like. There’s nowhere else! (PS on a positive note. Super convenient and Yellowstone is mind blowing! )

The lodge is under a huge renovation which we had no idea was happening. We had a hard time even finding it because the exterior is surrounded by scaffolding and construction fences. The interior also has some structures set up and it felt like living in a home renovation. For the price we paid, we felt really cheated.

Let's face it, you stay here for location. It delivers on that. Other than that, the room was alright but just trying to find the lobby to check in was a labyrinth due to construction (which we were not aware of). Our view was overlooking service quarters but didn't have high expectations on that front. The biggest problem was management of this place - Xanterra I believe? The front desk lady was very nice and helpful but beyond that, it was a mess. No signs directing people due to construction, had to hunt down water refill station, etc. but the biggest problem at the management level was LACK OF DINNER options!! It was a Saturday during their open season, and I'd tried for weeks beforehand to get a dinner reservation at the Old Faithful Inn but they were booked up. We hoped to get in with a cancellation but no luck. Then we saw other families similarly rushing from place to place just to find something to eat. The Inn people sent us back to the Snow Lodge dining room that was 'seating immediately', and when we go there it was 1.5 hour wait. I let the lady know that the Inn was sending people this way and she got snippy like 'we JUST gave them our status' like I was complaining but I was just trying to help so they could let the Inn know they were busy as well. I handed back our reservation disc and we went to the Grill where they were out of almost everything. So we ate a bison dog and 4 chicken tenders in our room (which were flat as pancakes) for $20. To be fair, it was a VERY nice weekend weather day for October which may have drawn more crowds. But being in the middle of Yellowstone with no dining options is a problem. The food quality was a problem. It seems to be a theme (similar to Canyon dodging/dining by Xanterra) and they clearly don't plan to make any improvements since they are holding all the cards with their prime locations. So - bring your own food and have low expectations!