Stayed in one of the cabins and this is a great location in the Old Faithful area! Even the local wildlife approve of the location!

Had a very hectic couple of days, our accommodation was just what we needed for our stay, clean and functional. Internet was poor

We stayed a week across Yellowstone and in that week we stayed three nights at OFSL. Check in was a nightmare. We were first given a room, in a hotel without air conditioning, that didn’t have a window screen. We were then given a room that was filthy. We toilet hadn’t even been cleaned. There was, literally, urine and hair under the seat. The floor of the bathroom wasn’t clean. The next room was checked personally by the Asst. Front Desk Mgr, a very nice and apologetic man, who couldn’t say enough about how sorry he was for the mishap. We ran out of time to get cleaned up after spending a long day exploring the park from Mammoth Hot Springs towards Old Faithful. We gave ourselves time to check in and shower before going to a dinner reservation we made a month earlier. We didn’t have time to do that and ended up going to dinner rather ripe. As I was putting our cold items in the fridge of the latest room I had to wipe out the fridge. Not cleaned by housekeeping. When we came back from dinner we discovered that the rooms on both sides of use were related and that the adults were in one room and all of the children were in the other. Not happening. We brought this up to the Asst. Front Desk Manager and he moved us to a fourth room. It appeared to be ready at first and he even checked it out himself personally. Then it started to be come apparent that it actually wasn’t. I opened the shower curtain to have a shower and discovered an old dried washcloth between the curtain and the wall. I stepped out of the shower and barefoot kept discovering things that were sticking in my foot. I was saddened to discover nail clippings. Multiple nail clippings. I started placing them and everything else we found onto the top corner of the refrigerator next to the glasses and ice bucket. Then when I opened the door to the fridge it was pointed out that something was under the front edge of the fridge. It was a dental pick. While I was brushing my teeth I spied what I thought was a patina around the reproduction style faucet, only to loosen it and discover it was dried toothpaste. When I handled the end of the faucet I discovered the o-ring was deteriorating and the black gunk that covered my fingers just made me shudder with disgust as I had just been brushing my teeth, and previously we had been washing our faces. I finally had enough and zeroed in on the switch plate that I noticed previously. It had just been a turn-off, no pun intended, as I was certain that it would only take seconds to be cleaned. This hotel is just a joke and the management responsible for the property isn’t doing what it needs to in making house keeping efficient. I shared all of these photos and a detailed letter to ,not one but five, members of the hotel’s senior management the afternoon before our departure. By the time we were checking out at 11:30 I hadn’t had anyone reach out about the stay so I asked to speak to the hotel manager. I waited for him to arrive from one of the other properties and invited him to speak privately away from the hotel lobby. It was at that time he apologized profusely. I asked him how long he had been in hospitality. I asked him how long he had been the manager of the hotel. He had over 18 years of experience in Hospitality and yet he still hadn’t learned that responding to a complaint of this nature would have been in his favor. I explained that it was the beginning of the season and the excuse of a newly turned over staff wasn’t going to cut it as we were just arriving from two days at the Mammoth Hot Springs Hotel which was immaculate in comparison. I even told him that I wouldn’t even hear of any excuse that the two properties were dramatically different in size. Avoid this place if you can manage it.

Overall good stay. Pros: inside the park, staff were kind, check in and out way easy, room was large and had a fridge, hotel was clean, easy to get in and out of restaurant Cons: no air (we knew it had no air, but with as cool as it was we didn't expect it to be warm in the room with 50 degree days and 30 degree nights, the room was stuffy with the window wide open), people above us were loud (not the hotels fault), walls are thin, cost (but you are paying to be in the park) - we were in room 2016

We did not stay in the Lodge but did walk over for their breakfast buffet. ABSOLUTELY TERRIBLE food and service. $20/ plate for hard tortillas, gross lovely thick sausage gravy with dry biscuits, dried up homefries and DEPLORABLE SERVICE. According to the server they just got a new hot breakfast bar and it doesn't even hold some of the food (biscuits and gravy, e.g.) so you have to ask for that additionally. Server did not refill water without having to be asked and didn't clear our dirty plates. This was such a terrible experience, if it didn't cost us $60 it would be laughable. But to spend that much money on an extremely subpar breakfast is infuriating.