I made a reservation in July 2024 for an April 2025 stay in a Deluxe Kiva View Room with a King Bed. When we arrived to check in, we were given a key to a room and directions to our room. When we opened the door to the room, we were stunned to see a very tiny room with a maybe a full size bed that took up almost the entire room. It was nothing like the pictures shown on the website. The decor was very dated, mattress horrible, wind whistling through the windows, loud heating unit and the bathroom tiny. I went back down to registration and asked if this room was supposed to the a premium King room. The clerk explained that those rooms were not available as housekeeping had not gotten to them yet and they would clean them the following day. I asked if we would be moved to king room for the next night of our reservation and was told that they had a tour coming in and all the rooms were taken. I noted to the clerk that they had my reservation for 9 months and I was there on premises and they couldn't honor that reservation. I was told I would be given a credit for the difference for the rooms and that someone should have contacted me prior to my coming to tell me about the difference. The thing is, they didn't tell me anything until I brought it to their attention. I don't believe they would have done anything if I hadn't said something. I asked for a full refund and went to stay in town in a much more up to date and accommodating place that was as advertised. I am still waiting on my the refund for my first night's deposit and will be contacting Aramark to get this deposit back. I have stayed in several lodges and cabins in various National Parks and the room we were given is by far the worst room I have been given in a park. Major attention needs to be given to these units to bring them out of the 70's.

15 miles from park entrance to lodge on winding mountain roads to get to the lodge, We are grateful we made it before dark! Lodge staff very accomodating, Units are in cluster buildings, each one with a private balcony. Breakfast and lunch available offsite at this time of year, Restaurant open for dinner only, No cell service in park, Accommodations are basic but adequate. We spent two nights here-getting here evening of first night coming from Monument Valley and taking about a 4 hour self driving tour of Chapin Mesa. The 15 minute film in the museum was helpful. Wild horses near the lodge!

Location, location, location is about ALL I can said positively about this hotel. The hotel opened over a week ago for season with limited rooms open. They decided to put all guests in the rooms with no views. Seemed odd since there were many other rooms to choose from. When we entered the room, we were even more disappointed. No TV, internet was spotty. The pillows had no pillowcases. There was no soap in the broken soap dispenser. The bathroom was smaller than a cruise ship bathroom. What really shocked me was the big hole in the sidewalk directly outside of our room which would have taken out anyone’s ankle unfortunate enough to step into it.. We had dinner onsite which was, frankly, better than we expected considering the room. I really believe that the only reason anyone stays there is proximity to the park. But beware and don’t have high expectations or you will be sorely disappointed.

Imagine planning a vacation to one of the most incredible parks in the USA. There’s a lodge you can stay overnight where you will be close to beautiful sites. But when you get there you are greeted by the exhausted staff at the desk. They inform you that somehow you have two different rooms under your name but from two different locations in the USA. I only have a receipt for one and only paid for one room. Bizarre. Next we are informed that we need a reservation for dinner. Dinner was only offered between 6 to 9 PM. The lodge was full of guests and this was the only option to eat. We got a reservation for 8:45PM. Food was great. Service was slow from an exhausted but friendly server. I believe the lodge was suffering from end of season staffing shortage. Our room was comfortable and was decorated in South West motif. However, the walls were very thin. We could hear people walking around upstairs. Someone’s alarm went off early in the morning and took forever to shut off. The shower was freezing cold. But the worse part was staying awake all night listening to scratching in the walls etc.. Found out they have a severe mouse infestation in their buildings. For health and safety reasons that building should have been closed until this issue could be resolved. Book at your own risk!!

The Far View lodge is incompetent. We are on a driving tour of the US (eventually after recovering lost luggage from British Airways who were worse than useless) and had booked our stay in advance. Just before we left the UK we were informed that the hotel was being closed when we were due to stay. This was booked back in February, so its poor they only gave us such short notice (2 weeks). However, having now read some of the recent reviews, maybe we were saved from a miserable experience as it sounds like the staff are rude and the place dirty. Our stay in the Strater Hotel in Durango instead was lovely.