We stayed here 2 nights. The only thing to recommend it based on our experience is the view and proximity to Mesa Verde. From a disorganized and unfriendly check-in to a hostess at the dining room who was actually rude when we asked about walk-ins (she said she actively avoided them, and wouldn’t even tell us if there was a walk in possibility), to smeared dead bugs on the walls in room, bathroom and shower, to the dirty floors this was an unpleasant stay. The company that the National Park Service has contracted out to is an embarrassment to them. I would not recommend this hotel at all.

On a bus tour I tried to get a table for dinner they asked did I have a reservation. ,I said no I came in on a bus tour. They could not seat us until very late. They told me to complain to our tour bus director. Who should have had us make reservations. The exact conversation was repeated by staff

On day 3, our room had not been touched by housekeeping. We went to the registration desk and asked to have the trash emptied, coffee refilled and dirty towels replaced while we were out for the day. Although the person working the desk was polite, she informed us that rooms are only serviced upon checkout. If you want your trash emptied or dirty towels taken, you need to leave them outside your door. And THEN you have to walk/drive to the registration desk to get your own clean towels and coffee refills. I understand Aramark is short staffed, however we were only expecting the bare minimum service for a 5 night stay.

On the positive side, everything we ate at Metate Restaurant was delicious, served by a hard working and friendly staff. We were quite disappointed that the lounge was closed for the season. There was no mention of that when we made reservations just a few weeks ahead. Since the lounge option wasn't available and we didn't have reservations for Metate, our choice was a too late dinner or takeout from Metate. Metate requires reservations, another surprise. The room was many steps down from the photos in the advertising material. Perhaps the lodging was nice at some point. It has suffered from lack of basic maintenance, repairs, and bug/rodent control. If we'd expected a very rustic, aging, dingy room, we could have given a higher rating.

If ever a place was trading on it's location this has to be it.. 15 miles inside Mesa Verde National Park and 25 miles from the town of Cortez. You really are a captive audience. The hotel is in a spectacular location. There's no doubt about that. Sadly, that's where the positives end. The "rooms" are a bit basic and and quite small, as is the bathroom! You have no TV, and WiFi is patchy. When we arrived, the lodge bar was closed "for the season" despite the hotel being fully booked. So we were unable to get a drink and enjoy that spectacular view from the outside upper terrace. We were not the only guests to find that disappointing. Breakfast is not served in the hotel and is not included in the room rate, you have to go to the Far View Terrace a short drive away. Sadly, this has a feel of a motorway service station, and the food on offer is OK at best and it isn't cheap, a buffet breakfast tipping the scales at 15 dollars and most items had run out when we called. The esspesso bar, however, does do an excellent latte! This place could be absolutely fabulous given its location but unfortunately, for me the expectations of staying in a National Park haven't been met, and that's a shame