USPL Reviews Provided by
Under Canvas Zion
G0Terps from: Santa Monica, California
Published Date: Jul, 11, 2020 Travel Date: Jul, 1, 2020 Rating: 3
Glamping vs Camping
We went with friends and the only tents available were "Safari.' Safari tents are camping, not glamping, The Deluxe and Stargazer tents (with bathrooms) are worth $400 - $500/night. The Safari tents are camping and worth $100 - $200/night max. We went first week in July when they had just opened the Safari tents due to Covid. We watched as the communal bathrooms got dirtier and smellier by the day. It was over 100 degrees everyday and into the evening and the communal bathrooms are small, have bad ventilation and hot showers only. So, you go in to shower hot, sweaty and dirty and come out less dirty. We will never stay in a Safari tent again but would be willing to stay again in a Deluxe.
This place is HOT and there are no trees or breaks from the sun. If your tent faces the sunrise, close your solid flaps in the morning. We thought the first night that blocking the airflow would be worse, but we were wrong. Our tent stayed much less hot with the flaps closed in the am. If you're in a Safari, bring a 2 1/2 gallon of Arrowhead water to use to brush teeth, shave, etc as you won't want to spend any extra time in communal bathroom...and it's an uphill hike in the heat. Also, there's a reservoir a half hour drive up the mountain. The drive is incredible. The beauty doesn't get any better. And, it's 25 degrees cooler up there and swimming in the cold water feels amazing after being overheated in camp for too long. Also, there are fantastic water holes in Zion NP including on the easy Pa'rus Trail and the more difficult Narrows.
We didn't see much attention being paid to Covid prevention. We watched housekeeping one day and they were moving quickly, maybe quicker than normal pre-Covid 19. The workers wore mask for the most part and there was a bottle of hand sanitizer at the front, but this is about it. We came back to the camp one day around 1 to grill our lunch and the area hadn't been touched from the night before. The one trashcan was still over flowing and the grills were a mess. We wiped down a grill and a table. On this note, the website shows 4 BBQs. There were only two and one was old. A group of 20 somethings marked their territory each night on the good grill so the rest of us shared the second, older grill. I had pre-grilled at home lots of chicken, burgers, veggies, hotdogs, veggie burgers and brought them wrapped in tinfoil so we just had to heat them up and our food didn't have to touch the grill. This worked great and we actually had enough to share with others.
Two activities we did were a UTV tour with Southern Utah Adventure Center (although nobody there including employees wore masks), and rock climbing up the road with Steve and Joe. Both were amazing and both were arranged through Under Canvas. Although, UC told us the rock climbing was not available in the morning because the cooler times were so in demand. Then, we came across our climbing guides hanging out at the main tent at 9am and they had been there since 8am. Thankfully, we could move our morning activity to the afternoon and it worked out great.
On this, there is no "know all concierge" at UC. We spoke to lots of folks in planning including maintenance people, yoga instructor, rock climbing guide, etc. Front desks folks did give us some good advice though...but definitely ask around as many of the kids working there are not locals.
One final note, we had plans to go to the Narrows all day and then drive south to the Grand Canyon via the East Entrance to watch the amazing sunset there and then head south to stay the night at Under Canvas Grand Canyon. We found out our final night in Zion that this was not possible because Route 64 into the east side of the Grand Canyon is closed due to a Covid 19 outbreak among the Navajo Indians there. Because of this Covid 19 road closure, our trip would have been 50% longer (2 hours longer) and we would not made it to the Grand Canyon in time for sunset. So, if this is your plan, change it now.
In closing, we're low maintenance so we would go again, stay in a Deluxe and go knowing the customer service is not at the high level we anticipated. These are tents with toilets in one of the most beautiful places in the world (Zion NP). If not for the setting, ugh. But because of the setting, we would most likely give it a 4 star if we were staying in a Deluxe.
- Sleep Quality: 2
- Location: 5
- Service: 3
joequimby from: Los Angeles
Published Date: Jul, 11, 2020 Travel Date: Jul, 1, 2020 Rating: 1
Didn’t even go
I was trying to make a reservation and asked if the state enacted a stay at home order due to covid would I get a refund. The answer was no, which is fine, but the agent then laughed at me and then said if you are the type of person that needs a refund under canvas is not for you. I didn’t mind this answer either but was shocked at them laughing at me. Super rude. If this place goes under because of covid I won’t be crying. Sounds like this is only a place for millionaires who don’t ask reasonable questions about losing an entire trips cost.
Trip Type: Family
Published Date: Jul, 10, 2020 Travel Date: Jul, 1, 2020 Rating: 4
Beautiful Setting, Wonderful Service, Loud Neighbors
Oh. It would have been a perfect family getaway. The setting is so idyllic. Nestled among canyons. Good service. Especially Sarah and Stacey. If it just hadn’t been for our inconsiderate across neighbors who disobeyed the 10pm curfew and partied loudly until 1am. Which. Ruined our first night. Not Under Canvas fault but certainly impacted our stay due to lack of sleep. They also had toddlers, who woke up promptly at 6am, and well. That certainly didn’t help. So. My recommendation is to absolutely come here. And unless you plan on partying late and have toddlers, ask for a quiet room.
We loved everything about the setting. The food was better than at Grand Canyon (which is weird since it is the same menu, just better executed). We loved the second night, when our unruly neighbors had departed and allowed us to enjoy the setting and the peacefulness of the canyon and just the amazing “spirit” that exists here. We saw the Milky Way, star gazed and just had that perfect vacay that sadly didn’t happen the first day / night due to disrespectful and inconsiderate neighbors.
Still. We hope to return to Under Canvas and just ask for a quieter area next time. Our concerns were voiced with management (and we weren’t the first to complain) but no other tents were available to be moved to. Just. Next time will be better. Xx
Published Date: Jul, 9, 2020 Travel Date: Apr, 1, 2020 Rating: 2
While initially I was excited for my plans to camp, my plans had to change due to the current pandemic, as many people have been experiencing in their own plans and travels. I tried to remain optimistic, postponing my planned stay in hopes of things eventually clearing up but as it has become abundantly clear, social distancing and isolation are still the defining features of our lives, regardless of what plans had been made. Despite the current global health emergency, Under Canvas agents were inflexible, unsympathetic, and denied me even partial reimbursement for a reservation that cost me close to $600 because I had to cancel within the 30 day window... but what else could I do?!.
They instead opted to give me a voucher for future use which, at this point, is worth nothing considering I would be risking my health as well as the health of others by traveling without a necessary reason.
Published Date: Jul, 9, 2020 Travel Date: Jun, 1, 2020 Rating: 5
Perfectly Located and an Excellent Experience!
I stayed at Under Canvas Zion in June. The location was perfectly positioned for the park, the staff was over the top welcoming me and helping find locations to hike, play, points of interest, and an explanation of amenities. If you haven't stayed at an Under Canvas Location yet, you don't know what you're missing. It's one of the best ways to enjoy the great outdoors with the comforts of home and a staff that is eager to please!
- Rooms: 5
- Value: 5
- Service: 5