USPL Reviews Provided by
Under Canvas Zion
TripAdvisor Traveler Rating: 200 reviews
Reservation canceled an hour before check in.
User: X1223VRtravish from: Houston, Texas
Trip Type: Couples
Published Date: Sep, 10, 2020
Travel Date: Sep, 1, 2020
Rating: 1
This is the first negative review I have written about a company and I generally go out of my way to leave a positive one. The experience with this company and their customer service has been a nightmare. An hour before check in. I received an email stating my reservation has been canceled. I get a call for stating it’s because strong winds. While frustrating, I get it. As a company they can do nothing but try to keep us safe. I have to scramble to get a room last minute. The very NEXT day I see a social media post with a acquaintance of mine in their tent they just arrived at! I call the management and they are inform me the are fully open and operational and completely sold out. Completely sold out? I had a 4 night reservation that was canceled an hour before check in, leaving me scrambling. They open the next day and somehow have full capacity, and they only thing they offer me is a 100% refund. What kind of company is this? Terrible management, leadership, customer service. Just a nightmare experience overall. I would have been much better off avoiding them completely.

Underwhelmed and Unsafe
User: mateoelco79 from: Santa Barbara, California
Trip Type: Couples
Published Date: Sep, 9, 2020
Travel Date: Sep, 1, 2020
Rating: 2
The idea of this place is fantastic, mainly fueled by instagram photos. My wife and I went for an early anniversary trip. It was very hot but not their fault. Unfortunately their remedy for this are two tiny fans powered by a battery pack that never worked for for then 3 hrs. That pack was for your lamp fan and phone if needed. The major issue for us was that it’s completely unsafe. We stayed at Zion and had some strong winds Monday night. The tents are setup in a canyon and on a ridge so you would think winds would be common. Our tent/bed/and tables moved through out the night due to the winds and one tent eventually COLLAPSED the next morning with someone in it! Not to mention a lot of coverings being torn off. We left to go hike at 930am and had a voicemail made around 1230 saying the camp was closed. We had to rush back from our day hike to deal with this. We went from a wonderful fairytale “glamping” trip to a $65 La Quinta hotel room they paid for on our last night in Utah. I would never go again to the tents being obviously unsafe to sleep in.

Best experience of the entire trip
User: Shannonlaraine from:
Trip Type: Couples
Published Date: Sep, 7, 2020
Travel Date: Sep, 1, 2020
Rating: 5
I just have to say that under canvas-Zion was absolutely spectacular. The tents were so comfortable and equipped with everything you need (lamps, fans, fire pit, charger etc). The bed was extremely comfortable. The views were INCREDIBLE (Stars were so unreal...and the sunset omg) and food was delicious. I was a little nervous Because of the heat, but they have fans in the tent and misters which made it fine. What really set this place apart though is the impeccable service. Everyone was so helpful and friendly. I had an issue with the room, and the staff addressed it immediately. It is truly a special place and I can’t wait to come back.

A fun way to "camp" if you're not a camper
User: davinem2018 from: Wynnewood, Pennsylvania
Trip Type: Couples
Published Date: Sep, 5, 2020
Travel Date: Sep, 1, 2020
Rating: 4
My husband and I haven't gone camping before. This was a great way to "camp." We loved the shower and the toilet. They even had a cooling system in the tent during the day. While I wish the tents were a bit more spread a part, there were still many moment of peace and quiet. The view we had from our tent was amazing and wonderful to wake up to. For the price of each night, I wish more things were included such as breakfast and lotion. Overall a very great trip.

Comfort in a Magical setting!
User: susanwC8842RB from: Berkeley, California
Published Date: Sep, 4, 2020
Travel Date: Aug, 1, 2020
Rating: 5
My friend and I had just come off a 5 day River trip in Utah and wanted to visit Zion. We were looking for some comfort and amenities but with an immersion in nature and this fit the bill! Our first night was in a more basic tent with a shared bathroom down the hill, but thanks to a wonderful manager named Stacy, she was able to upgrade us to a beautiful and private "stargazer tent" with its own bathroom and shower. She also was able to add on an extra night for us. The bed was super comfortable and luxurious and had a clear opening above so you could watch the stars (thus the name Stargazer). We loved sitting on the deck and looking out onto the red rocks of Zion with a glass of wine in hand. This a special place! Thanks as well to the wonderful care and attention from Buoy, who made us feel well cared for. The staff overall were thoughtful and helpful. I would definitely return.

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