USPL Reviews Provided by
roadtriptakers from: Waco, Texas
Trip Type: Couples
Published Date: May, 17, 2023 Travel Date: May, 1, 2023 Rating: 4
I thought the hotel was overpriced. It was 5 minutes from the park. We couldn’t get a single room, so we had to reserve a double. The room was huge. The bed was very comfortable. The bathroom was well equipped. Although the hotel is older, it was well maintained. Breakfast was served hot and there were several choices. There was lots of parking. You could purchase bags of ice in the office.
Published Date: May, 17, 2023 Travel Date: Apr, 1, 2023 Rating: 5
Really nice hotel with beautiful heated pool and plenty of pool towels. Nice lawn area with outdoor patio table/benches. Great views on both sides of the hotel. Wonderful breakfast, friendly staff, and clean room. Fairly close to the park.
Trip Type: Friends getaway
Published Date: May, 15, 2023 Travel Date: May, 1, 2023 Rating: 3
Good, not very good
Location is great, price was too high. The parking was convenient and the rooms were nice and clean. Front desk staff wasn’t too friendly. Our room ac didn’t work so we had to change rooms; no apology given. The breakfast was ok. Pancake machine didn’t work.
venkydev from: Sammamish, Washington
Published Date: May, 7, 2023 Travel Date: Apr, 1, 2023 Rating: 3
Find another place
1st day - found a roach, complained to the manager who was a lady. She didnt even apologize and said as a matter of fact these things happen because of nearby construction and it is the desert. However the front desk manager profusely apologized and gave us 1 night credit. 2nd day the room was not cleaned and the evening front desk clerk said that we should have asked for it by placing a placard outside the door which we found later was optional and on the 1st day it was cleaned without the placard on the door. Again the front desk manager profusely apologized and offered to buy us coffee. Even on the day we checked out (day 5) he apologized and was super nice but I cannot say the same of the lady manager who was not just stuck up, but was cold not even smiling and didnt even apologize.
Their breakast was mediocre.
The reason I am giving this was for the front desk manager (Venjamin) else I would have given this place a 1 star.
- Value: 1
- Location: 5
- Service: 2
saranyapb from: Allentown, Pennsylvania
Trip Type: Family
Published Date: Apr, 28, 2023 Travel Date: Apr, 1, 2023 Rating: 3
I think you get what you pay for! I decided to stay here because of many great reviews about this hotel. Now I wish that I stayed elsewhere or used the hotel chains I know.
Rooms are spacious.
Hot breakfast buffet. Food however is average.
Room cleaning daily. Not sure though how much they really clean the room.
Outside of town. Family friendly.
Close to Arch national park.
My shower cap got thrown away by the housekeeper. Unfortunately when called down to front desk they do not have any shower cap. Additionally, our plastic bag that we brought our shoes in was used as a trash liner! That is so rude. I know these are little things but these are the small things that really set you apart.
Staff was ok. Not trying to go above and beyond to make the stay great.