USPL Reviews Provided by
Zion Ponderosa Ranch Resort
TripAdvisor Traveler Rating: 1205 reviews
Unbelievable
User: MangoCalriseon from: Indianapolis, Indiana
Trip Type: Family
Published Date: Oct, 20, 2021
Travel Date: Oct, 1, 2021
Rating: 2
First off, it is a nice resort. But this interaction left a terrible impression. My kids ordered chicken tenders. Came raw, not undercooked, but literally raw. Joshua, the manager, said next time you come back “i will set you up”. Great. So we come back and he isn’t working. We explain the situation. The current manager says “it is out of her hands”. Even though the cook working remembers the incident. They were willing to ruin my impression of this place which we spent around 2000 dollars at over 16 dollar reimbursement for potentially poisonous food. I am shocked. After throwing a fit all of a sudden she can reimburse us. Awful customer service. Front desk wouldn’t help either. I hope someone who understands how to run a business at their resort sees this. These employees need to be held accountable.

A Nightmare Stay At this Place
User: Tony_LH888 from: New York City, New York
Trip Type: Couples
Published Date: Sep, 27, 2021
Travel Date: Sep, 1, 2021
Rating: 1
We stayed 2 nights in a tent so called “glamping”. The experience was horrible. When we arrived checking in, there were three stone faced ladies in the office. One girl informed us the site # and pointed it on the map. We followed the map and spent 20 minutes finding the place. The problem was the site# wasn’t visible from your car. You have to get off the car and walk around the tents to find it. When we finally found our tent, we found a man slept inside, so we went back to the office and told them. Another lady just simply said “ oh she gave the wrong site #, here is your #.” We followed the map and spent another 25 minutes found the place. The 2nd issue was the shared bathroom/shower, it’s so dirty filthy, worse than those NY subway bathrooms. The 3rd problem was the restaurant, you have to order, pay, and take your own utensils/drinks before they brought you food. The food was tasteless! The worst was the noise during the night. There was a party went on right next to out tent. People were drunk, laughing, and shouting. When I texted/complained to the office, they told me there was a policy to be quiet after 10pm. It’s not 10 pm yet, so they could enjoy themselves. Around 10:30pm, the noise wasn’t disappeared so I texted the office again. I got an auto reply. It’s out of their normal business hours and contact them back tomorrow. The noise went on well after the midnight. What a disaster! I would never come back or recommend this place to anyone who wanted to enjoy the natural and peaceful outdoor life.

Zion Ponderosa Ranch is awesome!
User: love2trvlCininnati from: Cininnati
Trip Type: Friends getaway
Published Date: Sep, 23, 2021
Travel Date: Sep, 1, 2021
Rating: 5
My friends and I loved this place! The cabin we stayed in was perfect for my friends and I. The resort was loaded with activities and has a restaurant on site which is helpful if you don’t want to cook or go far to eat. The location was great for road trips to Bryce and Zion National Parks. We booked a few activities at the recreation barn on site and could not have been happier with our excursions. You started right from the resort for most of them or you only needed to take a short drive down the highway depending on the activity. My friends and I highly recommend Zion Ponderosa Ranch!!

Authentic Western feel
User: Amyliz07 from: Southeast, Michigan
Published Date: Sep, 13, 2021
Travel Date: Sep, 1, 2021
Rating: 5
We stayed in a cabin suite, which was clean, spacious and private. It included its own fire pit and outdoor chairs, and a front porch with a clean, plastic picnic table. The Ponderosa definitely offers an authentic Western feel. The property is huge, and just going for a walk to look at all the accommodations and sights is a treat. There are mule deer traipsing through, birds and great stargazing (though there are a few bright lights dotted through the property). The pools and hot tubs and yard are gorgeous, with places to sit in the sun and in the shade. The site is just outside the eastern entrance of Zion NP, and it takes about 30 minutes, with no traffic, to get to the Zion Visitor’s Center (to park and pick up the shuttles). It is such a magnificent, scenic ride, and the park shuttle does not go to the east entrance, so you’re in for a treat you wouldn’t otherwise see if you exclusively shuttle in and out. The disadvantage is that there is one ‘restaurant’ between the east entrance and the Ponderosa, so be sure that you pick up groceries or hit the restaurants in Springdale, as your choices are limited once you get into the park and beyond. The food at the Ponderosa restaurant is decent, with large portions. They bring in pizza for an offering from about Thursday-Monday. The staff is very friendly and knowledgeable about the area. I would highly recommend the Ponderosa, it is great for a family with big and small kids alike. There is so much to do there when you aren’t hiking in Zion.
Subratings:

Great access to east side of Zion
User: 405pams from: Beverly, Massachusetts
Trip Type: Family
Published Date: Sep, 9, 2021
Travel Date: Sep, 1, 2021
Rating: 5
We chose this accommodation based on its location. We really enjoyed being on the east side of the park. Less crowded and easier access into the park. Also, great access to some hikes that start near here. We also did a 1/2 day canyon tour with East Zion adventures which I highly recommend. We stayed in a cabin suite which was perfect for 3 adults. We wanted an on-suite bathroom. But I’m sure the glamping spots are nice as well. We enjoyed the pool every afternoon and there is plenty of other activities for families - mini golf, etc. The resort did not feel crowded at all despite being quite full. It’s a bit of a drive to get up here but, again, access to the East side of Zion is a bonus!

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