USPL Reviews Provided by
Zion National Park Lodge
Trip Type: Couples
Published Date: Jun, 17, 2022 Travel Date: Jun, 1, 2022 Rating: 1
Hospitality Training and Internet Access Needed
You stay here for the easy access to Zion.
Outside of that our room was not clean…just take a peek behind any dresser or night stand and you will see exactly what I mean.
If you need to check work emails, or be in contact with people back home, you should consider staying in Springdale instead because the Internet strength is terrible. We had to take the shuttle or drive to Springdale for Internet access.
Before they close out your bill, ask to review it. Our bill had extra charges on it. When I asked the senior staff person about them, she was extremely rude and said she couldn’t do anything about it now because she closed out the room, and I’d have to call the manager. I called the manager, and still have not received the refund we are owed.
Finally, the more senior staff at the front desk are in desperate need of hospitality training. Again, you stay here for easy access to Zion, but if any level of hospitality or even average Internet access is needed, stay in Springdale.
SurfingDoc from: East Coast, US
Trip Type: Couples
Published Date: Jun, 17, 2022 Travel Date: Jun, 1, 2022 Rating: 2
Started Out Well, Ended Badly.
As with all national park lodges, you are really paying for location. However, there are some things that Zion Lodge is doing very well and some things they are doing very poorly.
The lodge is in a very beautiful and convenient location. Even when it’s busy during the day, you can find quiet spaces and plenty of breathing room. In the evening, after the shuttles stop running, it’s peaceful and rejuvenating. We loved going out to the front of the lodge every night to watch the deer eat on the grass and look for other animals that might come by (we saw a ringtail one night!).
My husband and I stayed in a western cabin with two beds. The room was very comfortable and well-appointed, and it was also very dirty. This is a universal truth among national park lodges, it seems, and is just expected at this point - but Zion was a even a level below that. It really appeared that housekeeping only changed the linens and made the beds, but everything else was pretty skanky. We are not clean freaks, but this would make anyone cringe a bit.
The food at Zion is pretty enjoyable, and we loved the outdoor deck off the restaurant. The breakfast buffet was super delicious and we definitely looked forward to it every morning. Lunch and dinner were fine, perhaps a bit uninspired, but they tasted good and the prices were right.
Our stay was pretty great until the last day, when it all went so wrong that it’s almost hard to believe. First, we realized that there were undisclosed charges on our bill. The woman checking us out was beyond rude - really, if you don’t like your job, another might be suitable. She told us in a nasty way that she couldn’t do anything about it because she already closed out the stay, and she told us to call back later in the day when her manager was there.
(Spoiler alert: We did that. That was 5 days ago and after being told twice that we’d be refunded, we still haven’t been. The senior staff member we spoke to last said that the manager had a list of refunds to process. We are unsurprised.)
But worst of all was when our rental car broke down when we were trying to leave. I will spare you the many, many gory details, but make this mental note - if you break down, you are on your own. Staff told us that the tow truck driver wasn’t allowed to use the gate code because he wasn’t a guest - but they had no other suggestions for how we get our car out of the park. They also wouldn’t let an Uber driver come through the gate because they weren’t a guest - which didn’t ultimately matter because there are no Lyft or Uber drivers in the area, not even in Springdale. They also shrugged their shoulders when we asked how we could get out of the park with all of our luggage - they simply suggested that we take the shuttle like everyone else. From there, what happened was not their concern, which we were all but told.
This tainted what was otherwise a lovely stay, and it’s hard to recommend the lodge for this reason. However, people will still stay and I don’t expect that this review will change things. Just make sure you have a really great car!
happytraveler712015 from: Louisville, Kentucky
Trip Type: Family
Published Date: Jun, 13, 2022 Travel Date: Jun, 1, 2022 Rating: 4
An oasis in a gorgeous place
We stayed in a spacious lodge king suite and my older daughter and partner were in the queen suite in the Sentinel building. We loved the well appointed rooms and fridge but especially the balcony and chairs overlooking the lawn and deer.
The access to the shuttle is awesome. Horseback riding and Hiking trails right out the front door. Very short drive to Springdale. Highly recommend the Bit and Spur for dinner.
In early June we didn’t fight too many crowds and found the service at the restaurant and front desk to be good.
Like most hotels, daily housekeeping is non-existent. The property’s very unreliable internet service might be an issue for some. There is a free house phone at the front desk which helped us out greatly with some issues at home and activity planning.
The biggest area for improvement was that the hallway trash/recycling built up over 4 days and was unsightly. This didn’t diminish our overall very positive experience at this peaceful historic landmark hotel. Highly recommend!
CJ4UNME from: Escalon, California
Published Date: May, 28, 2022 Travel Date: May, 1, 2022 Rating: 4
Simply Stay in the Park
In our view, staying in the Park at the Lodge is the ONLY way to go! Like others, views are amazing and the access to the trails, simple and very short shuttle rides. Felt sorry for folks who shuttled in all the way in from Springdale. Packed buses in and packed going out and long trip. We stayed in the large Lodge building and were quite pleased. Clean and comfortable. Patio furniture could of used a dusting though. Bed was comfortable and got a good nights sleep. This park is no exception from all other National Parks this year, short staffing!!! If you keep this in mind and keep some patients, you will have a great time. Agree with most others, food is just an "ok". You will have to wait in line, but won't go hungry. Eating outside of the Park is much better. We were very pleased that we choose May to visit rather than the summer! Still LOTS of people. Good luck in trying to get a reservation, but will be worth it if successful!
Oh, only one real negative; check-out lady needs to put on a smile or find a new job. Only one in any National Park we've been in whom seemed not to like her job nor be helpful or appreciative to those whom visit.
- Sleep Quality: 5
- Location: 5
- Service: 4
Published Date: May, 24, 2022 Travel Date: May, 1, 2022 Rating: 1
MICE INFESTATION. If I could give this place zero stars, I would. My family and I stayed here last week and were so excited as it was our first vacation in over two years. We checked in on May 16, and around 2 AM on May 17, I was awaken by mice inside our lodge! There were 5 mice running back and forth between our cabin and the one adjacent to ours. Even worse, they were bringing in dead mice into our cabin and leaving them under one of the beds. We immediately alerted the front desk and checked out by around 3 AM. The front desk claimed this never happened before, but if you scroll down to other reviews left by others, you'll see a common theme of mice and bed bugs inside the cabins. The lodge refused to move us to another room, and we stayed in the lobby until it was light outside and we left, cutting our two night stay down to about half a night.
- Rooms: 1
- Location: 5
- Service: 1