USPL Reviews Provided by
Zion National Park Lodge
TripAdvisor Traveler Rating: 2491 reviews
Zion Wonderful; Lodge a Disappointment
User: KDeYoreo from: San Francisco, California
Trip Type: Family
Published Date: Sep, 21, 2021
Travel Date: Sep, 1, 2021
Rating: 1
We’ve been to Zion NP many times over many years, and this is the first time we’ve stayed at the lodge. We are usually tent campers, are active outdoors, and don’t mind “roughing it”, but this was a special trip with our kids and grandchildren so decided to do something special and stay at the Western cabins at the lodge. What a disappointing experience. We arrived fairly late, checked in and walked to the cabin to find a pile of dirty sheets on our front porch. After taking our showers realized there was only one bath towel in the cabin (which had 2 double beds). Shampoo and conditioner dispensers empty. Toilet dirty. Coffee maker spit and sputtered but didn’t make coffee. At the lodge, the ATM was out of order, as was the “internet kiosk”. The cafeteria food was awful, with a poor selection and few fresh or healthy choices. One late afternoon, we hoped to find an outdoor area/patio to take in the view and have a drink. Nowhere to do that. We were told “there’s a Beer Garden next to the cafeteria- but it’s not usually open”- and it wasn’t, the whole time we were there. I suggested the upstairs patio which I could see- part of the dining room- and was told “the patio’s closed”. We went up for a cup of espresso one morning and were told “the espresso machine is broken”. We later spotted it moved over to the side of the building looking like it had been there for months. So- go to Zion, enjoy the beauty of the place, which is fantastic. But don’t waste your money at this overpriced and broken down lodge. It was so bad I don’t think I’ll ever stay at another Xanterra-managed property.

Lovely place to stay off the grid
User: LindaKayC from: Fresno, California
Trip Type: Couples
Published Date: Sep, 1, 2021
Travel Date: Aug, 1, 2021
Rating: 5
At the Zion Lodge you can either book a room at the lodge or a cabin. We went with the cabin and really enjoyed it. They were built around 1920 but have been comfortably updated. There is no wi-fi, phone service or TV. You will want to have a book or maybe a game for your down time. It is an easy walk back to the main lodge where you can pick up spotty wi-fi, go to their gift store, or order food from their restaurant. The Zion shuttle picks you up to the side of the main lodge. One shuttle stop goes up to the narrows area and the other shuttle stop goes back into Springdale so be sure you catch the correct shuttle. When you book your reservation the lodge will send you a gate code to get into the park with your car. The gate is where the shuttle buses enter and is not clearly marked for hotel guests. You will also be given a red tag to hang on your mirror to allow you to drive to the lodge. Rangers will be there at the entrance looking for your red tag. Enjoy!!

good place but...
User: feizbat from:
Published Date: Aug, 30, 2021
Travel Date: Aug, 1, 2021
Rating: 4
easier to stay at the park. However if a family of 4 like me, try to stay in hotel part and not cabin. Not enough space for 4 and 2 full beds. Wifi is awful for those who cared and no TV. Shuttles run frequently from hotel.
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Wonderful lodge!
User: Jenlovescats from: Columbus, OH
Trip Type: Couples
Published Date: Aug, 26, 2021
Travel Date: Aug, 1, 2021
Rating: 5
One of the nicest park lodges that I have seen! We had a second floor king with a balcony. Our view was amazing! The room was so nice, it was obviously remodeled recently. The location was perfect, we hopped on the Zion shuttle and made it all over the park in a jiffy! So nice to hike the narrows and just jump on the shuttle to come back to our room. The room had a small frig, coffee maker and a microwave. Can’t imagine visiting Zion without the comfort and convenience of this beautiful lodge!

Best place to stay for access to trails/the Narrows
User: fmtrv from: Los Angeles
Published Date: Aug, 24, 2021
Travel Date: Aug, 1, 2021
Rating: 4
No frills NPS lodge in a spectacular setting. Cabins and rooms are spacious and each has an outdoor area for those dirty hiking boots and walking sticks. Porch at the cabin was super helpful for storing gear prior to going into room, but the balconies of the lodge rooms have rockers on them for enjoying the view. Restaurant and cafe were decent-nothing special and with COVID regulations in place (thank you!), no table service at the restaurant-you stand in line, order downstairs, then they bring food to your table. Overall no public spaces in the lodge that really invite lounging-it's more of a visitor center vibe with some chairs, however, many people did use the rocking chairs and benches overlooking the front lawn. Room and bathroom were nice and plenty of room-only issue is that it really didn't seem that clean-but this may be due to COVID and lack of staff. But the floor in the room needed a thorough cleaning and many cobwebs, etc. Sheets and bed quality were good and bath products were outstanding. Front desk not that helpful-better to ask fellow hikers/figure it out on your own. Hiked Emerald Pools and the Narrows-all spectacular and shuttles run all the time. If you want more amenities (pool, restaurants, etc.) stay right outside the park gates, but the views aren't as good and this will tack on about 30 minute to your travel time to/from trailheads. Would stay again.
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