USPL Reviews Provided by
Leesamehree from: New York City, New York
Trip Type: Family
Published Date: Jul, 8, 2020 Travel Date: Jun, 1, 2020 Rating: 1
Worst hotel stay
Staying in the park was necessary for this stay, especially during COVID when shuttles weren’t running. But I would not recommend staying at Zion lodge under any other circumstance. I’ve sent the below complaints to Xanterra and followed up, with absolutely no response, so I am resorting to writing this review. This has been my worst experience ever with a hotel, and it’s sad they have no concept of customer service.
1. Upon check-in, the front desk (Linda from California) gave us the wrong room number. So we unpacked the car, lugged our bags to the door, only to find the keys didn’t work. We reloaded the car, drove back to the front desk to be given the correct room number. 30 minutes wasted.
2. Once we got into the correct room, we found that the room was not clean - used towels were on the floor, garbage cans were full. Sheets were wrinkled and the fitted sheet was on horizontally (this wasn’t fixed even after they “cleaned the room”). Pictures below. Walking into an unclean room was especially concerning in the time of COVID, when sanitation standards are supposed to be up.
3. Upon finding the room unclean, I tried to call the front desk to report this and the phone rang for 5 minutes with no answer. With no other way to contact the front desk I was again forced to get in the car and drive back to the front desk for a second time to report the room needed to be cleaned. 15 minutes wasted.
4. The front desk told me that because the hotel is sold out she couldn’t immediately switch me into a clean room so we would have to wait for it to be cleaned. (Although it was 4:30pm, just at the start of check in, so I find it hard to believe that all of the guests checking in that day had already arrived). 45 minutes wasted as we sat outside of the room waiting for it to be cleaned.
Besides all of that, the WiFi didn’t work, trash cans by the parking lot were overflowing and swarmed with bugs, beds uncomfortable.
It’s a much better bet to stay in Springdale where the rooms are nicer, you get a pool, free breakfast, working WiFi, and some actual customer service - all for less money!
S8epilot from: Carmel, Indiana
Trip Type: Family
Published Date: Jul, 6, 2020 Travel Date: Jul, 1, 2020 Rating: 4
Great location in the park but kind of older and pricy
Since it is in the park the location of course adds to the price. The location is near one of the more popular walks (upper emerald pool) but other than that you have to take a shuttle to get to the starting points for the more popular hikes.
Novatrixs from: Philadelphia, Pennsylvania
Published Date: Jul, 4, 2020 Travel Date: Jun, 1, 2020 Rating: 4
While the shuttles aren't running due to Covid-19, I would highly recommend booking here in order to guarantee a parking space on the Scenic Drive.
The rooms were comfortable, and the balcony was pleasant to rock on the rocking chair and watch the sunset fall upon the edges of the canyon. Wi-fi worked well in the check-in area and was present if slow in the rooms. I do think some of the other reviews don't take into account that this is a National Park lodge in a remote location.
Due to Covid-19, dining options were limited which was unfortunate but true of most of the National Park hotels at this time. However, they did have take-out food options so you don't need to return to town and the gift shop was open with a few odds and ends.
The real star of this lodge is how close you get to park to the main hiking trails. It was a short walk from the lodge via the grotto trail to the start of the West Rim Trail and the Kayenta trail.
- Sleep Quality: 5
- Location: 5
- Service: 5
Joe P from: Fullerton, California
Published Date: Jul, 2, 2020 Travel Date: Jun, 1, 2020 Rating: 3
Nice location but that's it
I don't recommend staying at the lodge. Sitting on the patio, it's a great setting, but not much more. The rooms are Ok but there was no hot water; we were told that's just a drawback to the location of our room and nothing could be done. So two days of lukewarm/cold showers. No refrigerator in the room and no ice in ice machine and soft drink vending machines were half empty. Food available from Cafe for takeout was mediocre; any fast food restaurant is better. No shuttle available to the sites so we had to get up at 3a to wait in a line of cars which included if was not dominated by cars that came in that morning from outside the park. Best to stay outside of the park where hotel selection is plentiful as well as dining options.
- Rooms: 3
- Cleanliness: 4
- Service: 3
575ambrad from: West Hollywood, California
Published Date: Jun, 28, 2020 Travel Date: Jun, 1, 2020 Rating: 1
Personnel not accommodating. I felt just like they wanted to cash the money for the staying and were ready for you to leave ASAP to get money from the next customer. Check in after 4 pm, check out at 11 am but cleaning crew starts to knock on the door at 8 and even walked in while sleeping!
There are many better places to choose from right before or after the park. Everything is pretty close there anyhow. Internet also does not work. There is full WiFi strength with no internet and no phone signal. Phone calls are $3 each with house phone. We were stranded with a problem with our rental car and asked management for help either with a late check out (while waiting for a new vehicle until 2 pm) paying whatever needed or asked for an extra night, but we were denied. They wouldn’t have space to keep our luggage safe either in 103F weather.
We were basically sitting out waiting from 11 am until 2 pm in heat as the restaurant or public indoor places were shut due to Covid. They could have been more accommodating or nicer considering the situation.
The room was clean and nice for a mountain lodge, but outdated for the price If $260. You basically pay for a parking spot and a pass for the park.
You get priority for the scenic route rather than having to be on a first come first serve basis.
I was told over the phone that we could not make a reservation directly with them and I had to go online, but that is valid only for same day staying. (Wrong info) Same price online.