USPL Reviews Provided by
divenuts from: Utila, Honduras
Published Date: Feb, 15, 2021 Travel Date: Feb, 1, 2021 Rating: 3
We stayed in one of the two main hotel buildings (not the cabins) and our room was decent and pretty comfy (lots of faux mission style furnishings). My only complaint about our room was that although we were on the mountain (back) side of the hotel and had a mountain view balcony, we couldn't really see the mountain unless we stood on the edge of the balcony. The poor design meant that if you sat in one of the chairs on the balcony the roof line meant you could only see straight ahead, you could not look up at the mountain, poor work by the architect.
The location is great and going mid week during the winter meant we didn't have to use the shuttle buses to get to the trail heads.
Our main complaint was the organization of the food service, due to covid it was take out only. You cannot call your order in, you have to place your order at a door way in the reception building and then wait for the food. None of the heat lamps were working, so we had to stand for 20-25 mins in the freezing cold and then on both evenings when we got back to the room, we discovered items we had ordered were missing, it was so frustrating !!! The young man taking the orders was delightful, helpful and apologetic but whoever is expediting the orders was not up to par!
I take my hat off to the management for taking so many precautions to protect the staff from covid but wish they had also put as much consideration of the guests experience (no room service, no restaurant, no bar and no maid service is not ideal for a multi night stay).
- Value: 3
- Cleanliness: 4
- Service: 3
Justine S from: Tucson, Arizona
Published Date: Jan, 26, 2021 Travel Date: Jan, 1, 2021 Rating: 3
Great location; subpar amenities
I've been to several National Park lodges run by Xanterra, but this was my first time at Zion Lodge. My impression was the same as the other Xanterra lodges I've been to: you're paying for the location at Zion Lodge (i.e. the only accommodation inside the park itself) and they know it. Everything else is subpar, from the food to the yellowed bedsheets to the cheap mattress. That said, it IS really nice having a guaranteed parking spot in the park, only a mile or so from the trail to go up Angel's landing. If you're looking for location, Zion Lodge is for you. If you're looking for a comfortable stay with any reasonable amenities or decent food, then you should probably stay outside the park and just take the shuttle.
- Location: 5
- Cleanliness: 3
- Service: 4
blaise k from: National Harbor, Maryland
Published Date: Jan, 1, 2021 Travel Date: Dec, 1, 2020 Rating: 4
You are in the Park
We chose the Zion Lodge in order to stay inside Zion National Park. From the lodge you can walk to several trails, including the trail to Angels Landing. We stay in a cabin, which was very comfortable. It had two queen beds, two chairs, a desk, a gas fire place, fridge, microwave, coffee maker, a bathroom as well as a separate sink and vanity. Being December we really enjoyed the gas fire place, which provided a lot of warmth. The only drawback to staying in the Lodge during the covid non-sense was that all the Zion food service was limited to take-out. Our room price included breakfast, which was take-out meal of either eggs or pancakes, both with potatoes, sausage, and bacon. There was no wifi available in the cabin. Cell service inside the park is poor at best. Text messaging worked. Phone didn't work, nor other data intensive apps.
- Rooms: 4
- Location: 5
- Service: 3
Sam E from: Salt Lake City, Utah
Published Date: Dec, 30, 2020 Travel Date: Nov, 1, 2020 Rating: 5
Wonderful Location. Accommodations....Not So Much.
OK, best location at Zion hands down. You are inside the park and trails from the hotel are plentiful, including the daunting Angel's Landing. There are deer, wild turkeys, and other wild life wandering the property and they have no fear of the guests. My cabin was in need of refurbishing, clean, but small. Internet is sketchy and there is no TV....which was fine with me, as I was too tired from hiking to care. Restaurant was closed due to Covid restrictions, but it looks very nice. There was a to-go menu offered, but the meal was only adequate. Bring your own wine!! The location can't be beat, but the town has a lot of options as well.
N3petruc from: Covington, Washington
Trip Type: Couples
Published Date: Dec, 17, 2020 Travel Date: Nov, 1, 2020 Rating: 5
Best Thanksgiving meal!
I had to leave a review after seeing so much negativity. First of all the lodge is lovely, our room was great and the fireplace in the common areas was a nice bonus. We stayed for thanksgiving and made a last minute change because of the Zion shuttle tickets being so difficult to get. Staying in the park is a huge bonus you can walk to the angels landing trail head which is excellent. I read many reviews about the thanksgiving feast and just assumed they cancelled it due to covid. To our surprise they did a to go buffet plate. My husband and I shared and it was more than enough food for $30. The best part was that the food was so delicious we still are talking about it. If you can get a room at the lodge it’s a must!