My family and I were really looking forward to staying at Hibernation Station during our Yellowstone visit. However, our plans changed. Despite giving them over 4 month's notice (booked Jan for June, cancelled Feb), HS elected to keep one night's stay ($560 USD) as per their cancellation policy, which I admit I misread as it's poorly written and easy to misunderstand. When I tried to contact them MULTIPLE times to discuss, I received no response from Wyatt Mann, the GM, despite being promised by their staff he would respond. My advice would be to steer clear of any business that doesn't offer a reasonable cancellation policy in a highly desirable vacation area (as other nearby accommodations do) and chooses 'ghosting' as a customer relations policy. In hindsight, I wished I'd waited until 31 days before to cancel, because if they're going to keep my money then at least I could try to prevent them from re-booking and making double the money. Here I thought I was being courteous giving them immediate notice! Lesson learned. We will still visit Yellowstone someday, but we sure won't be booking at Hibernation Station.

It was my 50th birthday trip for snowmobiling with two other couples. Originally, I reserved the Explorer Cabins which is right next door. They couldn’t guarantee the three cabins I’d rented would be together for the three couples so I canceled that reservation and booked with Hibernation Station back in October. Hibernation Station made notes and reserved specific cabin numbers for us and all the reservations were under my name and gave me every assist hat we would be together as it’s first come first served and I booked EARLY. When we arrived, we were told, “Sorry, your cabins aren’t together due to a burst water pipe”. They should’ve called us when they had to separate our cabins (not even close) and it wasn’t that busy so they could’ve put us at LEAST in the same row. It wasn’t important to me to have everyone close by and they didn’t communicate or even bother to try and fix it. When I called, after our stay and before leaving this review (at their request via email), the lady said she didn’t get why they didn’t put us in other cabins next to each other and she would call the manager and see what she could do to make it right. She never even called back. After thinking about it more than I wanted to, I called back to give them one last benefit of the doubt and she changed her tune said “it was out of our control”. Opposite of her understanding and commiserating with me two days prior. It just hashed everything up again and made me even more frustrated. The Explorer Cabins next door have fire pits and Hibernation Station didn’t BUT they did have an outdoor hot tub. We went to it after the second day of snowmobiling and it had two feet of snow piled up on the cover and when we pried the cover off the water was luke warm at best. No thank you. It wasn’t that expensive so I guess, in this case, we got what we got what we paid for. Once they got their money, they didn’t care about keeping their promises. Lame.

We stayed at the Hibernation Station December 27-31, 2024. We had a wonderful stay. We arrived around 3 pm and our room was ready. The check in process was easy and quick. Our cabin was cabin #1 and had been recently renovated. It was great in every way. Great location as we walked every where since we don’t drive on snow very well being from Alabama. I highly recommend staying here, I can’t think of anything we didn’t like. Next visit to West Yellowstone I’ll be staying at Hibernation Station.

My advice is to keep scrolling to find somewhere else. While everywhere around Yellowstone is expensive, I was expecting some relationship between the pictures on the web and the reality we discovered. No bedside light, soft and saggy mattress, no coffee machine in the room, no privacy as the view is directly onto driveway and not even a net curtain to help. No place to unpack our clothes. Apparently the staples only come with an upgraded room. To be fair we did get a microwave and bar fridge. Wow. At almost $300/night I was definitely expecting more. Maybe I’m just a fool but a roadside motel would have been comparable.

This establishment is free standing individual cabins of different sizes. The cabins only have one window so they are pretty private. Mine had a small kitchen. And a bathroom. And a living room/bedroom. It was quite clean. The wasn’t much noise for sleeping. The bed was exceedingly firm which wasn’t great for me. It’s walkable to town.