USPL Reviews Provided by
anderswolf from: Woodbury, Minnesota
Published Date: Jun, 27, 2020 Travel Date: Jun, 1, 2020 Rating: 3
Log cabin themed hotel in need of updating
We stayed family of four in one cabin with two double beds. The log style theme is fun given the area, but may lack some modern conveniences for some travelers. There is no wifi in the cabins and no air conditioning. Reception was only open until 9 pm. Good for quick overnight stay.
While the theme is fun the property felt like it needed some updating. Our cabin (no 33) was sinking in one side to the point where the bathtub had large cracks in it. When informing management the response was "we will make a note of that". The front door to the cabin had a lot of knacks and the provided dinnerware was an eclectic collection at best and missing some parts if planning to eat in four people.
We visited in June 2020 and not all staff were wearing masks. Limited amount of hand sanitizer stations throughout property.
- Value: 2
- Sleep Quality: 4
- Service: 3
The M from:
Trip Type: Family
Published Date: Jun, 12, 2020 Travel Date: Jun, 1, 2020 Rating: 3
A dichotomy of a place
We stayed during COVID, so few people were there, but the lady at the front desk said she’d have to see if anything was available when we called ahead. The place was clean with high-quality cabins convenient to the park entrance and to restaurants in the town. The appliances (microwave, gas stove, and fridge) were spotless, but the few kitchen items were surprising and included a notably cracked and glued plate, which I forgot to mention to the office. We all agreed that if some the money spent on artwork which covered the upholstered walls were spent on stocking the kitchen, it would be handier for guests. Despite the few guests, we had a family placed above us who apparently wanted to be in the park for sunrise—very noisy with hiking boots and chairs scraping. Ask for the second floor and then try to be a good neighbor. The guest information book stated there was a pool (there’s not) and a hot tub (it was closed). Yes, we’d stay there again as it’s one of the few places that accommodates 6 people.
Carolyn W from: Huntington Beach, California
Published Date: Jun, 7, 2020 Travel Date: Jun, 1, 2020 Rating: 5
Flexible and understanding in these challenging covid times, listened, responded in timely fashion and professional and reasonable to talk with. Understood our needs. Provided a few different options for us.
Namrata D from: Austin, Texas
Published Date: Dec, 23, 2019 Travel Date: Sep, 1, 2019 Rating: 5
Warm and cozy cabins right in the heart of West Yellowstone!
My family had initially booked the classic cabin with 2 Double Beds on Expedia. A week later, my SO would be able to come with us so we needed to change our cabin to allow 5 adults. I called the cabin and they upgraded us (free of charge!!) to a condo family cabin! For specifics, we stayed at cabin 22, the South Fork Series (if you go on their website).
After arriving on the property, we fell in the love with the cabin immediately. It was cozy and the perfect size for a group of 5 people (all with carry-ons). The cabin would be too small if everyone each had a large check-in luggage. There were two beds in the living room area, and a separate bedroom with the 3rd bed. My parents took that bedroom while my sister, SO, and I took the 2 beds in the living room.
There was a full kitchen fully stocked with all utensils so we ate a simple breakfast every morning before starting our drive into Yellowstone. Coffee, tea, and hot chocolate was free at the lobby/front desk so we would walk over to the lobby every morning (a super short walk from cabin 22).
The bathroom was spacious, with a full size tub, toilet and a storage rack with towels, soap, shampoo, etc. We did not have any issues with running out of hot water, but we did break up our shower schedule: parents + sister in the morning, SO and I at night so that might have helped.
Beds were super comfy and warm, with plenty of blankets and pillows; we had no trouble falling asleep after a long day of exploring the national park. The heating also did not give us any issues and worked perfectly.
Room service is quite convenient: every morning, the staff drops off a plastic bin full of towels, sheets, etc (a do it yourself style) outside your cabin door and then you can choose what sheets/towels you need to replace.
In all, we loved our 4 nights at Hibernation Station and would gladly stay again! The cabins are on the border of West Yellowstone/national park gates so it was super quiet and peaceful. Absolutely perfect!
- Rooms: 5
- Sleep Quality: 5
- Service: 5
RayD552 from: Chino Hills, California
Published Date: Nov, 24, 2019 Travel Date: Oct, 1, 2019 Rating: 4
What a Place to Stay!
Pros: Warm, comfortable room, well suited to a longer visit then the two days we stayed there. Very picturesque. A little out of town but still walkable to restaurants and attractions(especially the Grizzly Bear and Wolf Center) My wife and I visited in early October and there had already been a snowfall. Staff was very friendly!
Cons: No wifi at the cabin, separate room for internet access, Jacuzzi tub was LOUD but these items were not deal breakers and when we return to West Yellowstone, the Hibernation Station will be high on our list!
- Value: 4
- Cleanliness: 5
- Service: 5