USPL Reviews Provided by
The View Hotel
Leadon from: England
Published Date: May, 24, 2022 Travel Date: May, 1, 2022 Rating: 4
It’s all about the location
Chose to stay here one night when visiting Monument Valley, had a star view room on the third floor to take advantage of the magnificent view down the valley and hopefully see the stars (you need a clear night). Accommodation is fine usual chain type hotel room, beds comfortable breakfast included.
- Rooms: 4
- Cleanliness: 4
- Service: 4
Christina W from: Alpharetta, Georgia
Trip Type: Couples
Published Date: May, 23, 2022 Travel Date: May, 1, 2022 Rating: 5
It's called The View for a reason
Let's be clear. You have limited options. The view is a solid 5. Service/Room 3-4 at best. The contentental breakfast was sad. You had a choice between pancakes or oatmeal BUT you aren't there for the breakfast. The view trumps everything else.
Trip Type: Solo travel
Published Date: May, 20, 2022 Travel Date: May, 1, 2022 Rating: 5
A unique and beautiful stay
What a spectacular location! This was a unique and beautiful stay. I stayed in one of the cabins: they’re clean, beautiful, and had everything I needed for one night.
I ordered dinner from Linda’s Fry Bread Stand (you can get a menu and a phone number to call for Linda’s once a day dinner delivery) and enjoyed a Navajo taco while taking in the view from my porch.
This hotel is truly remote, making for an amazing view of the stars at night. The staff was very friendly and helpful. This was definitely out of the way, but very much worth the drive.
A few things I wondered about (or would have found useful) before booking/arriving:
1) I wondered if I’d have cell service on the drive here, or at the hotel. I was nervous because of the long, remote drive. I have AT&T and was pleased to find that I had cell service for most of the drive, and from the hotel.
2) There are very limited food options in this area. If you don’t want to eat at the hotel restaurant, you can order food from Linda’s Frybread Stand by calling the number provided at the front desk. However, the order cutoff is 6pm sharp: I arrived at 5:45, so I barely made it. If I had known, I probably would have contacted the hotel for a phone # and menu ahead of time to ensure I got my order in by 6.
3) The cabins are beautiful and equipped with both AC and heat. However, the night I was there it was VERY windy (25-35mph with 55mph gusts): so windy it shook the cabin all night. I never felt unsafe, but I’m a light sleeper, so it was a long night. This is not The View’s fault at all, obviously, but if you’re a light sleeper it might be good to consider a room in the main hotel.
kathybarbie1223 from: Haines City, Florida
Trip Type: Family
Published Date: May, 19, 2022 Travel Date: May, 1, 2022 Rating: 3
There is no doubt that the view from the View Hotel is unmatched and when we needed a late check out because our tour was running late, they were accommodating. However, be aware that the food options for the hotel & area in general, are EXTREMELY limited and what is available is below average.
Resort56103987670 from: United Kingdom
Trip Type: Couples
Published Date: May, 18, 2022 Travel Date: May, 1, 2022 Rating: 1
Worst attitude of “hotel manager”I have ever come across - by a very long way
We stayed here in May 2022 and experienced the worst attitude to a guest I have seen in a hotel anywhere in the world.
We were booked to stay for two nights through Trailfinders ( UK’s largest independent travel agent). On the afternoon of our second day a woman, who claimed to be the hotel manager, arrived at our door with no prior warning flanked by two security guards, to say that we were only booked for one night and had to vacate the room immediately. It is clear from subsequent correspondence with the hotel that the intention, had we not been in the room, was to remove all our belongings.
I showed the “manager” our booking on my phone which clearly stated we were booked for two nights but she was insistent that this was irrelevant as the booking was made by a “third party” (hardly an unusual situation in the industry) and that we needed to vacate the room immediately. When we asked where we were supposed to go, she said that that wasn’t her problem. After a protracted discussion she agreed to let me try and contact Trailfinders myself (no offer that she might so so). About 15 minutes later while I was still on the phone, she returned to say that we were in fact booked for two nights and that we could stay. No apology was offered despite us repeatedly asking her for one.
To be clear this is a large hotel in an iconic location which charges over $200 per night. It is not one star inner city motel which charges by the hour. It must receive guests from all over the world, most booked through third party agents. So when a guest appears be overstaying do you, as a hotelier, think
“There has clearly been a mix up here somewhere. What can we do to rectify the situation and help the guest “
Or, as in this case
“The client is deliberately trying to stay in the room without paying. Let’s go to the room immediately with two security guards , without speaking to them first, and throw them out. When the guest explains that a mistake has been made, ignore them and assume that the they are lying”
Our experience suggest an appalling underlying culture in the hotel which views its customers not as guests to be helped, but as an inconvenience in the process of making money.
Despite its fantastic location I would not recommend this hotel to anyone. By all means go to Monument Valley. It is amazing. But don’t stay at the View Hotel