USPL Reviews Provided by
Cimarron Inn & Suites Klamath Falls
Cameron N from: Medford, Oregon, United States
Published Date: Sep, 21, 2023 Travel Date: Aug, 1, 2023 Rating: 1
Horrible Customer Service
Would Never book or stay here again....They charged my credit card after hotels.com messed up a reservation and admitted to it but they would not credit me back due too not their problem! Person who was on the front desk was very rude and didn't care what happened or why.
- Value: 1
- Location: 2
- Service: 1
Trip Type: Family
Published Date: Aug, 16, 2023 Travel Date: Aug, 1, 2023 Rating: 3
Room average, but didn't feel clean. Wide open area with a dirt pit and on the main road, didn't feel safe. They ran out of plates and food at breakfast by 7:00 AM. Outside definitely run down. There was a Starbucks close by. They are pet friendly.
Published Date: Aug, 7, 2023 Travel Date: Aug, 1, 2023 Rating: 5
Very helpful and attenuative to our situation! (5 kids)
I checked in with my 5 kids the youngest @14, when we got to our room it wasn't the room that I thought I'd reserved with a couch for one of the kids to sleep on. So I sent one of my older kids to get an extra blanket so he could sleep on the floor and when the front desk realized our situation they upgraded me to a 3 bd suite at no charge! Both of the front desk associates were very helpful and friendly. The room is nice and clean. I would recommend!
- Value: 5
- Location: 5
- Service: 5
TheInveterates from: Cypress, Texas
Published Date: Aug, 6, 2023 Travel Date: Aug, 1, 2023 Rating: 3
WIFI barely worked in the evening
The "3" rating is because the WIFI barely worked in the evening, when probably everyone in the hotel was on it. Otherwise, spacious, clean room, good water pressure and AC. No housecleaning unless you ask for it.
- Value: 3
- Location: 4
- Service: 3
GregL475 from: San Jose, California
Published Date: Aug, 3, 2023 Travel Date: Jul, 1, 2023 Rating: 2
Not a good value
First the good news. The breakfast was wonderful. There was a large assortment of hot and cold foods and all stations were constantly refilled as needed by the very pleasant and cheerful lady who oversaw everything. Now the bad news. The floor was not at all clean. Besides feeling the grime on our bare feet, we tested it by running a damp wash cloth along the floor (see photo). We did this almost immediately after we entered the room. We also did not feel at all secure as the door latch was broken (see photo). This was not an inexpensive room and we expected much more for the price we paid. We cannot recommend this property.
- Value: 1
- Location: 2
- Service: 2