USPL Reviews Provided by
Yellowstone Valley Inn & RV Park
223alin from: London, United Kingdom
Published Date: Aug, 4, 2021 Travel Date: Jul, 1, 2021 Rating: 1
The worst experience out West
We stayed one night in the campground and can certainly tell you that it was the WORST experience of our 10 day trip. The lady (owner) and her partner (the Manager) are beyond RUDE! The man especially should not be in the hospitality business as he has serious ANGER issues and needs medical help. The bathrooms were very dirty (literally potty on the floors and no one to clean) No toilet papers in the bathrooms. Dirty showers and the Water in the showers was cold. Seems like they are saving anywhere and everywhere that they can and when you go tell them and ask to provide services they kick you out of their camp grounds. This is the service you get by staying at Yellowstone Valley Inn. Worst! Worst! Worst place to stay.
- Location: 3
- Cleanliness: 1
- Service: 1
Published Date: Jul, 21, 2021 Travel Date: Jul, 1, 2021 Rating: 2
Close to Yellowstone but otherwise meh
If you're visiting the Cody, Wyoming, area, this is the campground closest to Yellowstone. That's the only thing in this campground's favor although that's a relative statement - you'll still have a 20-30 minute drive to Yellowstone. The lady behind the desk is unfriendly and abrupt, if not rude. It's the only campground where I've ever been required to sign a liability waiver to stay in the campground. The entire campground is one field of gravel, so it's hard to tell where the roads end and the sites begin. You line up your rig on the electrical power pedestal and hope you're properly in your site. There is a little patch of grass behind the office, but otherwise nothing in the campground is attractive at all. I will admit the Shoshone River runs right next to it and it is gorgeous. There is nowhere to walk your dog - they are completely pet-unfriendly despite claims on the website - and require you to sign a statement that you will not leave your dog in your RV at all. There is a restaurant on-site, but I cannot recommend it. While we were there, they had a dinner buffet, the menu was fried chicken and meatloaf, with a couple of veggies, including collards, mashed potatoes and Mac n cheese, and a salad bar. You got one trip through the buffet, and the price didn't include drink or dessert. The cost was $27 per person. For that price, we drove into Cody and had a good meal at a proper restaurant for half the cost. When we go back to Yellowstone, we will definitely find somewhere else to stay.
Trip Type: Family
Published Date: Jul, 20, 2021 Travel Date: Jul, 1, 2021 Rating: 1
Worst hotel out of 8 states in 3 weeks!
Booked this hotel in March in preparation of our 3 week, 8 state tour of the west in July. I even called the week before leaving to confirm our reservation. I was never told about staff shortages and changes to their breakfast offerings etc. Upon arrival, our room was very dated and had a strange odor and The WiFi never worked! When I became aware of the lack of cleaning and food available I asked to speak to the manager and was expecting the option of canceling so that I could move to a hotel in town or atleast some compensation but was met by an extremely rude manager who just kept repeating that there are NO REFUNDS for any reason and pretty much told me to go screw! I asked her why she doesn’t change her website to reflect these changes and she said “you should check your email”. Excuse me but I’ve been busy driving around the country!!! This is the worst case of bait and switch that I’ve ever encountered!!! This hotel is in the middle of nowhere and you must go 30 min into town for everything. Do yourself a favor and spend the extra $50 a night for convenient, modern, friendly and comfortable sleeping arrangements.
Randall S from:
Trip Type: Couples
Published Date: Jul, 12, 2021 Travel Date: Jul, 1, 2021 Rating: 3
A location rip off
The good: The surrounding area is beautiful and it is located only about 34 miles from Yellowstone east entrance. The lots are not too close together.
The bad: This campground charges a premium and is literally just a large gravel parking lot. They advertise WiFi but it either wouldn’t connect or was very slow. We started to use the restaurant one evening but they only had a buffet, which was $27 per person. We declined. For $100 a night we would have expected much more. I wouldn’t stay here again, to be honest
Published Date: Jul, 10, 2021 Travel Date: Jul, 1, 2021 Rating: 1
Nothing but excuses
Where do I begin. We booked this property due to the amenities, mainly the hot breakfast and the coffee bar. This was not case. They changed their policies and breakfast 6/1/2021, but sent out an email on 7/2/2021, the day before check-in stating the changes. I don't know about you, but on vacation, I normally don't check my email often. At check-in they didn't go over any changes to the policies or changes in available amenities. It wasn't until the next day when I asked about the hot breakfast I was notified of the email that was sent out. Very frustrating. Really wanted to change to a different property at that point, but they have a no refund policy as well. In addition to the breakfast issue, every meal the evening restaurant cooked smelled up our room. At over $200 per night, this is not acceptable. Spoke with the front desk and they stated it was not their problem. Again, unacceptable answer. I have gone as far as contacting the CEO of the company and she won't do anything to remedy the issues nor adjust the room rate to compensate for the need to find viable breakfast locations and spray to cover the restaurant smells. I would never stay at this property again, nor use any other business owned by the CEO.
- Value: 1
- Sleep Quality: 2
- Service: 1