USPL Reviews Provided by
Best Western Plus Ruby's Inn
TripAdvisor Traveler Rating: 6449 reviews
Large, Comfortable Room with Extras!
User: luvcruzin2 from: Kailua, Hawaii
Published Date: Oct, 22, 2019
Travel Date: Oct, 1, 2019
Rating: 4
Our room was located in the Ponderosa Building on the bottom floor making it easy to carry our suitcases into the room. There is a second story at the Best Western Plus Ruby's Inn with several different buildings. The room itself was very large with 2 queen beds and lots of storage space. The whole area seemed to portray a Western Theme. There was a desk & chair, refrigerator, microwave, and everything was nice and clean. Our room had a separate toilet, shower/tub and sink area as well as a very large counter with a sink separate from the toilet area. There was a TV, and coffee maker as well as a hairdryer. All was very well laid out and the beds were comfortable. It appears Best Western Plus Ruby's Inn is used by major tour groups as there were large buses parked outside. It also has a huge shopping area for picking up frozen and fresh foods, nick-knacks, clothing, items you may need to do repair work, etc. We were given breakfast vouchers to use each morning. The buffet had a huge variety of food for different nationalities with several stations in the buffet area. It was a wonderful find and a great stay.
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Poor customer service, no ownership of facilities issues
User: Carac2626 from:
Trip Type: Family
Published Date: Oct, 22, 2019
Travel Date: Oct, 1, 2019
Rating: 1
Toilet in room overflowed twice. Was resolved after their second attempt. Restrooms closest to the restaurant (which is a part of the hotel) nearest the lobby are not checked frequently enough to ensure soap, toilet paper etc are stocked sufficiently. Two consecutive days they ran out of supplies. What’s worse is the staffs attitude when these issues were reported. Instead of apologizing, taking the feedback and escalating internally to ensure the overall issue would be resolved the restaurant staff denied any responsibility for the restrooms. Reporting the front desk did little either. We’re now calling this chain “The Worst Eastern” This was in Bryce, ID. I’ve stayed in an inexpensive roadside motel a few miles further from Bryce Canyon and had a pleasant experience. I picked the Best Western because I was taking my elderly parents on vacation and wanted to ensure a comfortable experience for them. I regret not booking the roadside motel instead. I still don’t understand what I paid for... where’s the value?
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Shuttle Bus to National Park
User: Susan M from: Austin, Texas
Published Date: Oct, 22, 2019
Travel Date: Oct, 1, 2019
Rating: 3
The best thing about Ruby's is location: it is very close to Bryce National Park, with a shuttle bus stop right outside the hotel. No reason to use your car. The property is very large, and I don't recommend the dinners on site. There is a store with sandwiches and snacks on site. The rooms are comfortable and the buffet breakfast offers a good selection of hot dishes. Staff are amazingly cordial, given the workload of so many people.
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For a night at Bryce Canyon, the Ruby's Inn is suitable.
User: Frau S from: Lubeck, Germany
Trip Type: Couples
Published Date: Oct, 22, 2019
Travel Date: Oct, 1, 2019
Rating: 4
The Best Western Plus Ruby's Inn was very crowded. A little shock for us after a few days in the beautiful lonliness. The check in was very late because the room was not ready. So it went differently than planned. After a long journey we go directly into Bryce Canyon. The room is equipped with everything needed. Strange is the coffee machine in the bathroom. The breakfast is far from healthy but more than enough. For a night at Bryce Canyon, the Ruby's Inn is suitable.

Ruby Inn Best Western/Bryce Canyon
User: Inspire730003 from:
Trip Type: Family
Published Date: Oct, 22, 2019
Travel Date: Oct, 1, 2019
Rating: 5
This hotel has all the amenities you could want and was very affordable. We enjoyed the breakfast and the clean spacious room! Check in and check out was a breeze! The room faced the indoor pool and lobby and was very attractive and clean!
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