USPL Reviews Provided by
Crater Lake Lodge
TripAdvisor Traveler Rating: 1122 reviews
Just what I'd hoped for
User: Julie B from: Sebring, Florida
Published Date: Aug, 20, 2019
Travel Date: Aug, 1, 2019
Rating: 5
The drive is long and scenic and a bit nerve-racking as you proceed along Rim Drive, but the Lodge is worth it and the view is spectacular. Reservations are necessary for dinner so we made them before heading up the mountain. We arrived just in time for our reservation and were seated immediately. The food and the staff didn't disappoint in any way. After dinner, we checked in at the desk for our two-night stay, received our room keys (real keys), and were directed to the fourth floor, which meant slanted ceilings and dormers—and no shower. We did have a nice claw-foot tub, but my husband is over 6-feet tall, so the tub was a challenge. The room was nice with a queen-size bed, a desk and chair, and a cushioned seat in the dormer window. There was a coffee maker, but free Starbucks coffee is available downstairs in the Great Room. The wi-fi is scarce, so don't plan on checking emails, posting to Facebook, or using it to plan any part of your trip. The data connection on my phone seemed to work better in the morning, outside. There's no TV in the rooms, which might bother some—my husband wasn't thrilled, but it made for a very peaceful stay. We were both prepared with e-readers for reading before bed. Our after-dinner hours were spent enjoying the view and playing games in the Great Room. We were unable to get dinner reservations for the following night, even though we attempted to make them upon finishing dinner the first night. Instead, we planned a big lunch at the Café knowing the appetizer and dessert menus are available in the Great Room and on the viewing balcony outside. We were very satisfied with all of our meals. The hotel staff was helpful, courteous, and very approachable. And the park rangers are fabulous.
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No Bueno
User: dmarun from: Jacksonville, Florida
Trip Type: Couples
Published Date: Aug, 19, 2019
Travel Date: Aug, 1, 2019
Rating: 1
We checked in for a two night stay by a non friendly, or helpful, staff. In fact, one was downright surly. Ok, long drive so getting a lake view room was exciting. Unfortunately, the room was dirty (my husband thought the grout in the bathroom was black when in reality it was mold...yuck). So, we tried to get into the restaurant only to be told they were full but could eat from small menu in lounge or outside. Note we were also told by staff that the resort was poorly and under staffed. So, we found a couple of chairs without holes and, after an extended edit, received small bites. The next day we toured outside and returned to a note taped to the outside of our door stating we were supposed to have checked out at 11. How humiliating, especially when we were booked for two nights. The front desk said we were supposed to change rooms (First we heard!) and our room was slated to go to a biker but “they would not know the difference “ so stay where we are. Beautiful area, lodge in need of major cleaning (of premises, staff and management). So sad.

Perfect Place to Overnight
User: Viper747 from: Sydney, Australia
Published Date: Aug, 18, 2019
Travel Date: Jul, 1, 2019
Rating: 4
Beware you are a captive audience. It is extremely popular, we had to book 13 months in advance. So booking so far ahead and a hotel guest you would think that there would be room in the dining room. No booked out and therefore disappointing. Bar menu fare was also limited and disappointing. Get a snack from the cafe up the road. Room was lovely overlooking the lake and the staff were very friendly. Bell hop was less than helpful with doors and bags but he probably knew I was an Australian not used to paying for courtesy. The internet was extremely poor but what else would you expect oin a National Park. Natural vista was amazing both day and night
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Only game in town
User: Mike A from: Miami, Florida
Trip Type: Couples
Published Date: Aug, 18, 2019
Travel Date: Jul, 1, 2019
Rating: 3
I was so excited to stay here as I had heard about it and have wanted to see Crater Lake for years. Crater Lake itself is beautiful and the lodge is just OK. We were happy to get a reservation there as there are no other hotels close. Y if you want to visit and hike for a few days. The location is great but the lodge itself is rather run down. Our bedroom had a full and the ceilings were all sloped so my husband had to walk around slouched down everywhere and watch his head. The bathroom was VERY small. Each room is so different as we saw walking down the hall. The lodge has a. Ice big fireplace and a huge porch out back but unfortunately in July the mosquitos were so bad you couldn’t sit out on the deck. Drinks were quite expensive and we decided. It to eat dinner there. We did have breakfast which was excellent- great big omelets! We ended up leaving a night early to drive to Bend which was spectacular

Set your expectations low...then drop them some more
User: pequenita24 from: Seattle, Washington
Published Date: Aug, 18, 2019
Travel Date: Aug, 1, 2019
Rating: 2
Booked my room with 2 queen beds a year ago, and when concessions transferred to Aramark, everything seemed to be smooth. My reservation still said 2Q. When I walked into my room earlier this week, there was only one bed. This was a no go. Staff offered me a roller bed, but this made the room extremely cramped. When I requested and ultimately received a discounted price on my room, I was originally told that a room with 2 queen beds was the same as one queen, which is beside the point. At least there was a shower in the super tiny bathroom. The room was pretty uncomfortable for a THREE night stay. Hallway and elevator carpet replacement along with a painting refresh would go a long way in making this establishment less shabby. This is no Yellowstone Lodge or Ahwahnee. During our 3-night stay, we only ate at the lodge dining room once, for a breakfast. Service staff was pleasant and the food was fine. We wound up driving down to Annie’s for all dinners after being not impressed with the menu, Views from the porch in the morning are spectacular.
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