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Best Western By Mammoth Hot Springs
TripAdvisor Traveler Rating: 1082 reviews
Hotel at Yellowstone’s north entrance
User: MTwanderer18 from: Billings, Montana
Trip Type: Couples
Published Date: Nov, 16, 2019
Travel Date: Nov, 1, 2019
Rating: 5
Clean rooms with fridge and microwave, comfy beds and great views of mountains and Yellowstone River. Deer and elk often wander on the property. My husband I have visited this hotel for many years and enjoyed the pool and restaurant. Breakfast was the best ever on our November 9-10, 2019 stay, possibly a change for the better with new ownership.
Subratings:

Great location and great staff
User: Kevin T from: Chicago, Illinois
Published Date: Nov, 7, 2019
Travel Date: Nov, 1, 2019
Rating: 5
This hotel in Gardiner has close, easy access to Yellowstone. The rooms were very clean and spacious, the beds were very comfortable and location was perfect. We had a customer service issue that the manager (Avery) took ownership and addressed right away. Will stay here again!
Subratings:

Great location and responsive staff
User: LMO1946 from: Forest Lake, Minnesota
Trip Type: Family
Published Date: Oct, 29, 2019
Travel Date: Oct, 1, 2019
Rating: 5
Our stay at the Best Western by Mammoth Hot Springs was excellent. Upon arrival we were greeted by a friendly front desk person who provided us with details about the property (location of restaurant, our room, and how breakfast works). The bed was wonderful and the room spacious! This is a charming small town that has elk roaming freely throughout the streets and parking lots and is fairly close to the north entrance to Yellowstone. We enjoyed our stay and will return in the future!
Subratings:

Very dirty, lost wallet
User: handhfencing from: North Dakota
Published Date: Oct, 23, 2019
Travel Date: Sep, 1, 2019
Rating: 3
We booked the two room suite which also had two bathrooms. The set-up was nice for families ( we traveled with kids and parents so it was nice to have a separate area for grandma and grandpa). The room was pretty dirty and had only been half cleaned. There were chunks of food on the floor (old taco meat?). The sofa bed had dirty crumpled up sheets that had not been changed. The sofa bed was laughably terrible as most are. They sent someone to clean it for us and offered us a discount. The pool was ice cold and ended up with an out of service sign the next day. The breakfast was at the restaurant next door and was very good. It is located above the river which is beautiful. Unfortunately my husband left his wallet behind, which also had his business credit cards. The head manager called us that day and offered to send it immediately. After a week we hadn't received it and my husband called concerned. The front desk (Wendy?) was nice during our stay and on the phone but then called my husband an a**hole as she was hanging up the phone. I heard both sides of the conversation and he was just questioning why it hadn't even been sent yet. She said it would be done that day. Four days later we received the wallet. It was postmarked the day before. Was it deliberately held?ELEVEN DAYS is a long time to wait for a lost wallet that was supposed to have been sent overnight. Nothing was missing from the wallet and no charges had been made to it. I actually would stay there again because it was very convenient.

Comfortable stay
User: Wendee W from: Minneapolis, Minnesota
Published Date: Oct, 23, 2019
Travel Date: Oct, 1, 2019
Rating: 4
First off, it's an older hotel, so if you expect perfection, then this is not the hotel for you. That said, the beds were very comfortable, the pool/spa area was servicable and the staff were helpful. We needed a place to lay our heads and this served it's purpose. They have a laundry area that is free to use and they even provided detergent. That was a nice perk. Breakfast is included and as expcted at the restaurant next door. The entrance to Yellowstone is a 5 minute drive. Our room had a nice view of the mountains and elk were often in the parking lot. Overall a great experience and a good base to explore the area from

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