USPL Reviews Provided by
Best Western Desert Inn
TripAdvisor Traveler Rating: 939 reviews
Rude staff and hair in the pool!!!
User: ChelseaC116 from: Louisville, Kentucky, United States
Trip Type: Couples
Published Date: Jul, 11, 2020
Travel Date: Jul, 1, 2020
Rating: 1
Our stay at The Best Western Desert Inn was awful! It when we walked in and told the woman at the desk that we were checking in. She stood there staring at us and finally, in a very rude tone, asked us what our last name was. We told her our last name and she proceeded to look at her computer for our reservation. She started getting a really puzzled look on her face as if she couldn’t find our reservation. She asked if we had checked in online. I told her we had received an email about pre-checking in and had followed the instructions in the email. She then stated “oh well that’s different” and turned around and started looking at piles of papers on the desk behind her. The rest of the check in process was uneventful. Our room was some type of king studio and was nothing special. After walking around town and getting dinner we decided to go for a swim in the hotel pool. Bad decision! As we walked into the pool area we looked down into the deep end of the pool and, what should we see, but a giant clump of hair at the bottom of the pool. As we walked around the pool we could see more hair floating all around and another giant clump of hair further into the shallow end of the pool. When we went to the front desk to let them know about the hair in the pool the same woman replied “well it wasn’t there earlier because I cleaned the pool this morning”. No apology from her. Just more rudeness. At that point there was no way we were getting back inti that pool and went back up to our room. Needless to say we were not happy. We had originally planned on staying for two nights but immediately called down to the front desk and canceled our second night. We didn’t sleep well that night because the bed was very creaky and extremely uncomfortable. The entire town of West Yellowstone seemed very rough around the edges, rundown, expensive and extremely touristy. We were so disappointed in our stay that we changed every reservation that we had at Best Westerns during our two week vacation, to reservations at Hilton’s. I have been in contact with Best Western to get at least a partial refund for our stay but, so far have had no luck. I am not giving up. If you’re going to visit Yellowstone National Park, you’re better off staying at the town of Gardiner, near the North entrance. We passed through Gardiner on our way to Bozeman, where we ended up staying for our second night at a much better rate, in a 2 room King suite.

Great Hotel
User: Genevieve J from: Simi Valley, California
Published Date: Jul, 9, 2020
Travel Date: Jul, 1, 2020
Rating: 4
There were many hotels to stay in West Yellowstone. It is very covenient and next to many restaurants and gift shops, within walking distance. The grab and go breakfast was perfect, and the kids enjoyed the pool. The best were comfortable.

Comfortable and clean
User: A T from: Frederick, Maryland
Trip Type: Couples
Published Date: Mar, 8, 2020
Travel Date: Mar, 1, 2020
Rating: 4
Stay for two nights for a snowmobile tour into Yellowstone National Park. Had a very spacious room. Bed, linens and pillows comfortable. Had plenty of towels upon arrival. Lot’s of extra touches you expect in a luxury hotel such as make up remover packets and heavy duty cloth towels, and replenish each day. Breakfast had a nice variety with proteins if you’re avoiding carbs. Staff very friendly and helpful. I would stay there again.

Oasis near Yellowstone
User: RockyMountainDiva from: Breckenridge, Colorado
Published Date: Feb, 27, 2020
Travel Date: Feb, 1, 2020
Rating: 5
Large, clean comfortable room with a fridge and microwave. Plenty of towels in bathroom. Sink was outside of bathroom and had a spacious counter. The room had chairs and a desk. Plenty of electrical and USB outlets in the room! Before we arrived we looked online to see if a guest laundry was listed as an amenity and it was not, so we were surprised and pleased to find 2 on site, and a good supply of quarters at the front desk. The staff was helpful, and the pool and hot tub area was clean and well-stocked with towels. Breakfast was good but it would be nice to have some fresh berries. They did offer dairy-free milk and gluten free bread. Service at breakfast was outstanding! We were interested in a winter Yellowstone trip and the staff gave us some brochures for several coach and snowmobile tours. We were able to book a coach tour for the next day, and got picked up right at the motel!

Clean Friendly Hotel
User: mematsenphotography from: Salt Lake City, Utah
Trip Type: Solo travel
Published Date: Feb, 7, 2020
Travel Date: Feb, 1, 2020
Rating: 4
Thoroughly enjoyed my brief visit to this hotel! The room was clean and spacious and I couldn’t hear any of the neighbors, which is always a bonus! The pool was lovely and the hot breakfast was perfect before a long day in Yellowstone!

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